Liberty Auto Plaza

I am not satisfied, as a matter of fact I will NEVER buy from Liberty Auto Plaza again. I found out when making my 36th payment on a company car lease that I owed another payment. After investigation I was from Liberty Auto Plaza again. I found out when making my 36th payment on a company car lease that I owed another payment. After investigation I was told that my first months lease payment, or so I thought, went as a downpayment. I was told that this is a common ploy of car salesman to make money and it happened at Liberty Auto Plaza in Libertyville. I took my issue to the sales manager, Curt Byron and to the owner John Masserelli and they had told me that they would provide a store credit to be used for service, merchandise, etc. This never happened and it was like pulling teeth dealing with these guys. Curt NEVER returned my calls, and I found the owner less than pleasant. All they wanted to do is apply it to a new car purchase/lease. That didn't help things, they gave the impression that they could care less about me. So long story short, I have purchased a new Chevrolet Traverse from across the street, now those people care about their customers! I will never recommend to my over 4200 clients buying a Volkswagen and if they ever call me with dealings from Liberty Auto Plaza, I will politely tell them to “run”! More

I have to say, I am completely impressed with this place. Whenever I bring my VW Jetta in for service, I'm greeted like I'm family. Then the service is always done right the first time with prices that are Whenever I bring my VW Jetta in for service, I'm greeted like I'm family. Then the service is always done right the first time with prices that are reasonable. I get a free car wash every time my car is brought in for service. Everyone says hello and is super friendly. They also mail out coupons all the time AND have them on their website. They just have a nice environment. Liberty Auto Plaza really exceeds expectations in terms of the service experience. More

My wife and I both like this auto dealer. They helped us buy a new car; as well as helped us look for a used car. All the employees are very friendly and knowledgeable. The sevice department has been great buy a new car; as well as helped us look for a used car. All the employees are very friendly and knowledgeable. The sevice department has been great to us over 7 years now. They take care of both our vehicles, and provide complete service at fair prices. We will continue to use this dealer, and hopefully buy our next car from them. More

Great people that are straight forward about repairs needed to keep my car running. Gave me heads up for repairs that will be comming up and make recomendations for furture repair. They washed my car w needed to keep my car running. Gave me heads up for repairs that will be comming up and make recomendations for furture repair. They washed my car when complete and included my on their e-mail coupon and service reminder system. More

I DID NOT buy a car from this dealer, I had an absolutely miserable experience with them. I sent internet inquiries to several dealers in my area and received quotes from three of them. When I got to this miserable experience with them. I sent internet inquiries to several dealers in my area and received quotes from three of them. When I got to this dealer I found that they not only lied to me about the price by failing to disclose all kinds of "fees" that weren't included in my quote, but they didnt even have the colors and options I wanted when I asked for the quote even though they said they did. They also quoted me pricing on a totally stripped down car with none of the options I had specified. I would never do business with this dealer. More