Liberty Auto Plaza

I felt the sales process was open and clear. I had priced vehicles on line and came to the dealer to view the vehicles. They did not try to sell me anything I di not want. The selection was okay but priced vehicles on line and came to the dealer to view the vehicles. They did not try to sell me anything I di not want. The selection was okay but they were willing to search other dealers for the color I wanted but I settled for one on the lot. The service people are generally friendly and concerned to make things right. I had some warranty work done and was able to get a loaner each time. I highly recommend them More

First, it's important to mention that I purchased a new Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few h Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few hiccups through the years. However, my last (empahasis on LAST) experience at this dealership made an indelible impression resulting in my decision to never deal with them again. To make a long story as short as possible, I discovered that neither the dealership nor the company will make a good faith effort to honor a warranty claim they can get out of by simply denying what any reasonable person would call "common sense." They did this by denying warranty coverage for an engine problem that over a two week period (that the vehicle was at the dealership) went from telling me it would be a straightforward R/R (Remove and Replace) to insisting that I should spend $500 (above the $115 or so I was already committed to just to drop off the vehicle) to tear down and inspect the engine to see if the problem was covered. Nevermind that they had already indicated that their mechanic had stated it was an "internal problem" covered by the warranty. So what was the sticking point? Regular maintenance (or oil changes, to be specific). I do a lot of my own basic service on my vehicles, and although I provided them with receipts going back more than two years (the length of time the dealership told me to provide) to show oil and filter purchases, they claimed that I couldn't prove the products had been used on my Kia! Never mind that my other vehicle is a Ford diesel truck that doesn't use the same type of oil! Why else would I buy oil (Mobil One synthetic, btw) and filters (over many years) for my Kia that could not be used in any other vehicle I owned? According to the dealership, unless I could show them receipts from an actual service center (with odometer readings and dates) they would not honor the warranty. A logbook and my purchase receipts would not be enough... Ridiculous! Now, I will admit that I didn't have as much documentation with me as I would have liked, but the idea that a thorough do-it-yourselfer with complete receipts and history could be so easily rejected is, in my opinion, a dismal failure on the part of both the dealership and the car company to provide honest, good, customer service. The dealer could have saved me two weeks of being jerked around simply by telling me from the get-go that there was no way my warranty claim would be approved. Instead, they played "reindeer games" that resulted in more bad feelings generated than would otherwise have been the case. They lost more than one customer as a result, because I will tell everyone I know why they should avoid Libery Auto Plaza, and be wary of Kia when it comes to warranty issues. For comparison, I had some serious issues with my Ford diesel that resulted in the truck being at the dealership for almost six months. Sounds bad until you find out that the Ford dealership bent over backward to accomodate me with loaner cars and service credits (Ford, not the dealership) even refunded me a very significant dollar amount for "lost use of my vehicle!" That truck is now running beautifully and I will happily purchase another Ford vehicle from THAT dealership when the time comes. Customer service and an honest effort to solve any problems that arise is key to repeat business. Libery Auto Plaza (and Kia) doesn't seem to understand that. One last thing ... I want to thank Liberty Auto Plaza for contacting me and asking me to provide a good review here. Thanks to their efforts to "pad" this website with positive reviews I am able to tell you why you should avoid walking through their doors. You would think that the dealership would have the common sense to make sure they don't ask their unsatisfied customers for help, but then they didn't use common sense in handling my warranty claim so why should they use any intelligence now? More

I am so pleased with all aspects of Liberty Auto Plaza. Larry has been so helpful along with the service people and finance. Everyone is friendly and knows their role well. I would certainly recommend them Larry has been so helpful along with the service people and finance. Everyone is friendly and knows their role well. I would certainly recommend them. I love my car !! Larry made sure that it fit my needs, wants and budget. More

Mike is amazing. He takes the time to explain what needs to be done and what can wait. I've been getting my car serviced there for over 5 years. Great service every time! to be done and what can wait. I've been getting my car serviced there for over 5 years. Great service every time! More

I inquired about used xc70 and they gave good quote over I inquired about used xc70 and they gave good quote over the phone and in final stages closing the deal Steve -" The Manager" started playing the typ I inquired about used xc70 and they gave good quote over the phone and in final stages closing the deal Steve -" The Manager" started playing the typical dealer tricks and inflated the price by $2000. I agreed since I didnt have time to waste and they offered me $2000 for the trade-in which he claims $500 more than the his used car manager's appraisal !!. Later I showed a dent and few major scratches on the body of xc70,then he told me he will reduce it by another $300. After going back and forth, we agreed on a figure , then suddelnly "manager steve" ( I like to see his educational qualifications ) who is barely civilized told me my car is worth only $800 and he started in his abusive tone , he has no idea how to talk to people, his explanation was "if you find a defect in my car I will find a defect in your trade in "!!. I realized that I could not stand a cave man for long so I asked for his manager's contact details . He gave to me cursing "you people are like this " . Am still trying to figure out what that means so I have mail his manager to understand the "Libertyville Auto Plaza " language , By the way am not from a prominent race. You wont see place in America where customers are treated like crap More

Liberty Auto Plaza – Volkswagen Service is the most customer focused service department I have worked with in my 50 years of driving. The service managers are pro active in keeping you informed of ant customer focused service department I have worked with in my 50 years of driving. The service managers are pro active in keeping you informed of anticipated service needs, recalls, projected costs, available specials, etc. They make it a point of knowing your name and needs; working with your budget; making loaners or rides available; providing a comfortable waiting environment. Because of the service, we acquired a used vehicle there and found our salesman met the same high standards as service managers. More

I always went a liberty auto kia service, because he was there. he is really nice, kind, always give the perfect service. he's name is Robert Duxler. Thank you very much and I appreciate.... there. he is really nice, kind, always give the perfect service. he's name is Robert Duxler. Thank you very much and I appreciate.... More

I bought my last new vehicle, a 2010 Nissan Murano, at Liberty Nissan. It's a really good car, and they do their best to keep me happy as a returning customer. They are a car dealership, so you have to st Liberty Nissan. It's a really good car, and they do their best to keep me happy as a returning customer. They are a car dealership, so you have to stay on top of the little things with them like every dealership I've ever known, but they genuinely strive to satisfy their customers and turn out good work. More

I have three cars I routinely bring in to Liberty Auto Plaza for service. Everyone is very friendly. I really feel like I can trust them with all of my cars. They perform excellent work and do so in a ti Plaza for service. Everyone is very friendly. I really feel like I can trust them with all of my cars. They perform excellent work and do so in a timely manner. Robert Duxler and Robert Kole are a pleasure to work with! I would not go anywhere else for service. (We also bought all of our cars at this dealer) More

I leased my 2007 gti fahrenheit in 2007 and bought out the lease this year. My family as a whole have bought around 10 cars from libertyville auto center. Both sales and service have been nothing but he the lease this year. My family as a whole have bought around 10 cars from libertyville auto center. Both sales and service have been nothing but helpful in all that we have done there. I plan on going back next year and purchase another car. Thanks Jason Voss More