Liberty Auto Plaza

This company is completely scam, starting from the dealer and ending with their financial services. The contract stipulates one amount and the day of the contract in the system had a completely different inf and ending with their financial services. The contract stipulates one amount and the day of the contract in the system had a completely different information. The contract was reworked twice without my knowledge and without my signature. And they raised the monthly payment as they pleased. Sayf Altarawneh and Jon Osvath, these are the ones who deceive me twise. Please stay away from them. It's just going to be a nightmare. More

Irresponsive. Placed an a reservation for the Kia EV9 back in October 2023. They have at least 10 of those in stock as of today, April 15. They are all discount Placed an a reservation for the Kia EV9 back in October 2023. They have at least 10 of those in stock as of today, April 15. They are all discounted, yet they have not once reached to me to see if I wanted the vehicle. Bunch of ********. Now I want a refund on that deposit that I made, but of course I can't get a hold of anyone. I've been calling and emailing for weeks! Not one call back. More

Disrespect from the beginning conversation. Corporate Kia had asked me to take in for a diagnostic and they refused. Had to call Kia Corp again and they asked me to take the car to a different Corporate Kia had asked me to take in for a diagnostic and they refused. Had to call Kia Corp again and they asked me to take the car to a different KIa dealership. Put on a complaint More

I was referred to liberty auto from cars. com. I received 3 or 4 different text messages one from Isaac one from Jack and one from Robert stating I was approved by the bank with no money down. com. I received 3 or 4 different text messages one from Isaac one from Jack and one from Robert stating I was approved by the bank with no money down. I spoke with Isaac over the phone and was advised to just bring my documents. Paystub proof of residence and dl which I did. Isaac then acted as if he could not print my paystub so after very unprofessional behavior another coworker asked me to send it to him so I did and .y paystubs were printed immediately. I then sat there atleast 2 hours after asking 3 times who was helping me at that point. After another 30 minutes another man I'm assuming a finance manager approached me stating they needed another copy of my paystubs from my employer stating my paystubs were not real, all because the ytd was a rolling ytd from the previous year. I pointed that out and was basically told I was a liar. How ungodly WRONG was this to even treat someone in this manner. I'm a single mother that works very hard day after Dat just to make it. Yes my score is struggling however they knew this when the illegally ran my credit report when I was not present to complete I'd verification by the way they never even asked me for my ID at any point. Something should seriously be done about this situation it was discrimination and very embarrassing to say the least. More

Nothing I would Change about he car buying process. Fast, simple, straight to the point. And the salesperson was incredibly helpful and insightful. Fast, simple, straight to the point. And the salesperson was incredibly helpful and insightful. More

Mo made this process very fast and easy. I feel very good about going with my first choice on the car I wanted and he’s right, life is too short. I enjoy my car everyday and I don’t regret I feel very good about going with my first choice on the car I wanted and he’s right, life is too short. I enjoy my car everyday and I don’t regret a thing. Thank you very much Mo! More

It was pleasure working with Q! He is very efficient, funny, passionate about his job. He got me in and out. I purchased new 2024 Nissan Pathfinder from them and my experience exce He is very efficient, funny, passionate about his job. He got me in and out. I purchased new 2024 Nissan Pathfinder from them and my experience exceeded expectations. Finance guy was great too and the general manager Steve was respectful. Thank you guys for making usually painful dealership experience a breeze. More

. Mike is the best , there’s a great team at this dealership they get the job done fast. He knew what I needed and found me a nice car at a very good price. I will always go back here and tell my f dealership they get the job done fast. He knew what I needed and found me a nice car at a very good price. I will always go back here and tell my friends. More

This is a family-oriented dealership! !! As repeat customers, we couldn't have been happier with our salesperson "Q". Our daughter spent 5 1/2 hours deciding on two different models, and t !! As repeat customers, we couldn't have been happier with our salesperson "Q". Our daughter spent 5 1/2 hours deciding on two different models, and the entire Libertyville team as well as Q. was patient, allowed us the time we needed to family conference numerous times, answered all of our questions in relation to both cars and made the experience a pleasure. We highly recommend this dealership. Our daughter bought her FIRST car and we are very proud parents!!! More

Watch out for the "bait and switch" with this place. I made the 40 min drive after confirming the car I was interested in was on the lot. It was not. They offered to match a higher priced car but the qu I made the 40 min drive after confirming the car I was interested in was on the lot. It was not. They offered to match a higher priced car but the quote they presented to me did not include that price match or the $250 discount advertised on their website. I had to ask what price they were trying to sell me the car at because they only presented me with the monthly payment amounts which wasn't surprising as that's a typical shady tactic. You can "customize your deal" on their website - "Save time at the dealership when you start your deal online. From credit application to valuing your trade-in, you can accelerate your deal online, so there's less work to do once you're ready to test drive and go." This process does not save time. The sales manager, Richard, told me he did not even look at the "lead" or the credit application. While Richard was explaining to me why they don't use the KBB car valuation tool they promote on their own website, the salesman, Mike, was using it to completely under value my trade. When I asked him to show me how he got that number, suddenly it wasn't working and he couldn't show me. I was embarrassed for him for using such a sleazy tactic and told him not to bother trying to figure it out. I gave this dealership one more star than they deserve because I assume the Richard and Mike were only doing what they were trained to do. More