Liberty Auto Plaza

Bait & Switch Agressively Used Here! BEWARE! Went in for a used car and got pressured into a lease instead. Now I'm stuck for 3 years in a lease and still have to be associated with this dealersh Went in for a used car and got pressured into a lease instead. Now I'm stuck for 3 years in a lease and still have to be associated with this dealership. Wouldn't recommend to my worst enemy! Sales Manager Shawn was a belligerent xxx who knows nothing about customer service! Don't go!!! More

Liars, deceivers They do not care about customers. They lie and do not care. They should be out of business. They advertise, then when you show up oops we suddenly sol They do not care about customers. They lie and do not care. They should be out of business. They advertise, then when you show up oops we suddenly sold the vehicle. No we do not want your cash we want you to use our credit so we can rip you off. This is the worst dealer I have visited since I started buting cars. They are really crooks. More

Liberty Kia I love my new Car! Thank you for making everything just right. I appreciate all your efforts in getting me the car that's everything I wanted and more I love my new Car! Thank you for making everything just right. I appreciate all your efforts in getting me the car that's everything I wanted and more!! More

Horrible experience. Poor customer service!!!! Negotiated price before driving to dealership. Drove 2hrs to find out that model wasnt available at dealership. Nor were they able to honor the price Negotiated price before driving to dealership. Drove 2hrs to find out that model wasnt available at dealership. Nor were they able to honor the price. Dissappointed with their customer service. Sales guy didnt care about the price and negotiation with with internet specialist. Will no More

Wrong prices, they lie on phone I visited dealership by driving 30 miles and found the prices are not real. The prices include all available rebates available for them no one qualify I visited dealership by driving 30 miles and found the prices are not real. The prices include all available rebates available for them no one qualify. More

Libertville Nissan Got the job done right the first time!! I am very grateful for William Barnickel and your Service Team always willing to go that extra mile to make sure me and my family comfortable while w I am very grateful for William Barnickel and your Service Team always willing to go that extra mile to make sure me and my family comfortable while we wait. Anytime I leave your service department I feel safe and secure knowing that your team has done their best work on my car. Thank Again More

False Advertisers and Arrogant Staff Kia and Jeep both owned by Liberty Auto Plaza have Arrogant People and They Give False Advertising and Fool People. Would never go to Any liberty Auto Kia and Jeep both owned by Liberty Auto Plaza have Arrogant People and They Give False Advertising and Fool People. Would never go to Any liberty Auto dealer in Libertyville, IL or anywhere else. More

Great deal on a New Murano Dealt with George Solayman. (Thumbs UP) Right off the bat I showed him the dealership's internet offer since it was a great price to get me to the Dealt with George Solayman. (Thumbs UP) Right off the bat I showed him the dealership's internet offer since it was a great price to get me to the dealership. KBB.com kept bring me back to Liberty Nissan as the best price after multiple searches. Small Negative: Right away George was up front and honest and informed me that I needed to have the active/recently discharged military discount ($750), recent grad discount ($750), plus takes Nissan's 4.99% finance to get that exact internet price from Nissan incentives. That ploy was the only drawback from getting an excellent rating above but other dealerships (some when you had to inquired about them) ended up finally telling me the same thing concerning the incentives Nissan was offering. Only wish Liberty would have stated that online "Best Price dependent on qualifying incentives such as....." but I get it, enticing price through advertisement. But I'm glad George was upfront and didn't wait until paperwork was being drawn up to tell me this. I had the recent grad so just adding back $750 to the internet price was still a fantastic deal. Overwhelming Positive to my wallet: Too good to be true attitude had me leave and visit 4 other local dealerships that couldn't/wouldn't come close. Came back to Liberty and even through the financing department George stayed true to his promise that the price we agreed upon after online price and then add title, doc fee and tax would not change AND IT DIDN"T. I read bad online reviews about how numbers would change when it got to financing and he told about their bad reputation online but that was not true in my experience. Up front and honest and encouraged me to look elsewhere to get a better deal; which I did. My OUT THE DOOR price at Liberty Nissan with tax, title, and doc fees was better than most other local dealership's STARTING PRICE before tax, title, doc fee was included. At the a few dealerships I got a lot games played with withholding incentives and/or after I brought to their attention got a "Oh, wait a minute and let me see if that is still available." Not with Liberty... George and Nina, the internet rep, reconfirmed over the phone all Nissan's available incentives and did not play games. Got a great deal on a new car with 11 miles, not the demo car if you were wondering, that no other dealership could touch. Gave me 3 other options of colors to choose from in the model trim on the lot I wanted as well. Nice work George!!! Working the numbers with finance Could have got the 0% Nissan financing but they honesty stated that I would lose the around $2000 incentive for going with Nissan's standard $4.99% APR. For most people this is not a big deal since the Nissan incentive is so large and Nissan after 90 days allows you to pay off the loan and/or refinance at a extremely low % rate banks are offing these days is the way to go and suggested. Liberty finance gave me all the options and ran the number right in front of me and it was much appreciated. Icing Even threw in 4 free oil changes and unlimited car washes. Which might be standard for the sales at Liberty but still a great final push. Customer service: Politely was offered extra warranties and protections for the car but I declined without any added pressure to reconsider. No hassle approach. Thanks Liberty More

Internet prices are scam :( ! :( The internet prices listed are just trap for customers to get in the dealership. You know the true price after take the test drive and fall in love to The internet prices listed are just trap for customers to get in the dealership. You know the true price after take the test drive and fall in love to the car. Then they use the "professionals" who are expert in ripping you off. However, Nina did not hide the fact on the phone, when I asked explicitly, "Can I get the car on the internet price using all cash or at 0% APR" Answer was no. You must finance it for at least 90 days and then can pay off. or add 1500 into the internet price. Strange formula.... More