Lia Toyota of Rockland

I dealt with 2 other dealers before going to Rockland Toyota and Scion. I checked their inventory online and noticed they had the 4runner i wanted with the options i wanted which was no where to be found Toyota and Scion. I checked their inventory online and noticed they had the 4runner i wanted with the options i wanted which was no where to be found. I had called and spoke to Jason who told me that the vehicle was in stock and had just came in a few days ago and asked me to stop by and check it out. Albeit, i thought that this was going to be another bad experience where i would get the run around knowing that they were the only ones who had this truck within a 150 mile radius. Jason directed me to Royce Ramos who showed me the 4Runner and explained all the features of the vehicle inside and out and went beyond this and actually took me on a decent test drive. What i liked most about Royce was his attitude, he was not pushy at all and provided great customer service, which for me was the deciding factor that i wanted to give this dealership my business now, and in the future. By the time i had come out from finance, Royce was halfway complete with transferring my belongings into my new car. He had even stayed late to show me a few features after the dealership had closed which to me is really going above and beyond. I really had a great overall experience and will most definitely purchase a new car from Royce at Rockland Toyota as he is ultimately a good person who is not into taking advantage of people. More

Reggie was professional and not at all pushy , he was very friendly and we could communicate on a real level with him ... more than anything he had alot of patience as we were there for atleast 3 hours a very friendly and we could communicate on a real level with him ... more than anything he had alot of patience as we were there for atleast 3 hours and he answered everyone of our questions with a friendly smile and he was very well informed , after the purchase and the car was waiting for us he went through everything we could possible need to know about all levels of operation ...He made our car purchase a pure pleasure !!!! Dave & Lauretta Dell'Orletta More

I'll try to make this short. I went to this Dealership in order to purchase a Honda Civic. My wife and I met this sales rep by the name of Dominik (I hope he doesn't work there anymore). Let me tell you in order to purchase a Honda Civic. My wife and I met this sales rep by the name of Dominik (I hope he doesn't work there anymore). Let me tell you something, the guy is seriously cocky for a sales guy in a cheap suit. There was another guy there as well, short and cocky as well, I wish I knew his name. Anyway, my wife and I went there to try finding something decent. While we were test driving we nicely asked him if we could have our mechanic check the car out. He started disrespecting my wife saying 'C'mon guys you wanna by the damn thing or not'! When we came out of the car we sat down and he started saying 'this is a multimillion dollar company', we do everything right here. Really!!!!!!!!! I don't NEED YOU TO TELL ME THE COMPANY YOU WORK FOR IS A MULTIMILLION DOLLAR COMPANY. I immediately took my money straight to their competitors and I also told the manager what happened and he even had to apologize. Note to Toyota on route 303. HIRE BETTER SALES PEOPLE WHO DON'T DISRESPECT YOUR POTENTIAL CUSTOMERS...YOU JUST LOST THOUSANDS OF DOLLARS BECAUSE OF THIS GUTLESS FOOL. More

I have been checking out Prius's for the past 6 months or so. Rockland Toyota had the best price by far (at least 1,000.00 less) of the local dealerships. (The dealership has a great deli too) Royce went so. Rockland Toyota had the best price by far (at least 1,000.00 less) of the local dealerships. (The dealership has a great deli too) Royce went above and beyond as far as customer services goes. We had emailed back and forth for a while, but it was a no pressure kind of sale. (Prior to and at the time of sale)He was knowledgeable about the product, professional and friendly. I would recommend anyone looking for a Toyota check out Rockland Toyota and ask for Royce. More

Very professional sales. No pressure and I got the deal I wanted. I was treated with respect and made to feel comfortable. BEst dealer expereience in years. wanted. I was treated with respect and made to feel comfortable. BEst dealer expereience in years. More

Have now bought two new cars from this salesperson at this dealership: both experiences were splendid. He is a very positive "face" for the dealership, and I recommend that potenial customers ask for him this dealership: both experiences were splendid. He is a very positive "face" for the dealership, and I recommend that potenial customers ask for him. Helpful, well informed, personable and willing to spend all the time necessary answering my questions; gives the (genuine) impression that he understands the impact of a large purchase on his customer, and has never been "pushy", only helpful in every possible way. More

Our experience was great. Mr. Jonu Sam, our sales rep, was excellent. He was knowledgeable, strait forward and delivered on his representations. We recommend this dealership and Mr. Sam without reservat was excellent. He was knowledgeable, strait forward and delivered on his representations. We recommend this dealership and Mr. Sam without reservation. More

Hello, my name is Loly Reyes, My father has wanted a Hello, my name is Loly Reyes, My father has wanted a new jeep for a couple of months now. When my friend got a Toyota RAV 4 he instantly fell in lov Hello, my name is Loly Reyes, My father has wanted a new jeep for a couple of months now. When my friend got a Toyota RAV 4 he instantly fell in love with it and has wanted one since. My mother, sister, and I wanted to get him one for his birthday! We decided to go to this dealership to check out the different types of jeeps and prices. As soon as we walked in the door we were nicely approached by Alberto Guzman. He was very friendly and we felt welcomed. He explained to us very well about financing and leasing. It was helpful for us in making the right decision for our family, economically. He was very professional and knew what he was talking about. My mother is a tough person to convince when it comes to buying things, but Alberto did a great job in convincing her. We all left happy with our new jeep. It was delightful to see how happy my father was when he was driving his brand new jeep! We were extremely happy with Alberto’s assistance! More

I went to buy a Car to this dealership. The sales person actually was not professional in his conversation. He tried to sell me a car in MSRP. I asked him to show me dealer invoice( anyone can get a approxi actually was not professional in his conversation. He tried to sell me a car in MSRP. I asked him to show me dealer invoice( anyone can get a approximate dealer invoice on internet for a specific zip code). This price may not be 100% accurate but an average. He refused to give me a dealer invoice price. Then I asked him to give me better price so I can make a counter offer. He told me "We sell car at MSRP but you give an offer you like". This is completely crap. In USA no dealer sells a car in MSRP specially at the year end model. In my understanding he is still a rookie for a sales person. A good sales person never make customer unhappy even tough he can not sell a car. He should be polite and always give an option to the customer. And should not play smart and should not think all customers are stupid. Sometime buyer might know more about car than the sales person. Also he provided some wrong information about the car warranty and spec. Also showed steel wheel and tried to make customer understand that is a alloy wheel. This sales person should read some consumer reports to learn that information now a days are not secret. His MSRP car selling salesman attitude will not make dealer future shiny. More