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Lia Toyota of Rockland

Blauvelt, NY

4.9
681 Reviews

618 NY-303

Blauvelt, NY

10913

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Showing 681 reviews

April 04, 2023

Buying my car was a great experience. As soon as I got on the floor to look around Ariel Pena asked if I need help, showed me what I wanted to see and was really helpful and didn’t pressu More

by baezrobert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Pena
Apr 05, 2023 -

Lia Toyota of Rockland responded

Hey, Robert! Thanks so much for letting us know how happy you were with Ariel's support! We're delighted Ariel made your experience a breeze. Congrats on your new vehicle, and best wishes for safe and pleasant travels until we meet again!

March 29, 2023

Very professional and courteous staff. Brought my car in for trouble shooting and in less than 30 minutes I was given a solution. More

by Dia
Recommend Dealer
Yes
Employees Worked With
Rodger Morel
Mar 30, 2023 -

Lia Toyota of Rockland responded

Hi, Dia! Thank you for stopping by to share positive feedback on your visit with our service department. We're glad they provided you with the answers you needed in a timely manner. We hope to be of service to you again when you need it. See you next time!

March 23, 2023

Always easy to get a service appointment. Rodger Morel my service associate was polite and thorough. More

by FeliciaS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Morel
Mar 23, 2023 -

Lia Toyota of Rockland responded

Felicia, thank you for sharing your 5-star review of Rodger! We're happy to know he provided you with a friendly and thorough experience. Please let us know when Rodger and the Lia Toyota team can help you again. We look forward to it!

March 09, 2023

Wonderful staff! Helped me out with every request! A lot of transparency on what you pay for and what you get! No question left unanswered More

by Tilo K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fitzroy Crooks
Mar 09, 2023 -

Lia Toyota of Rockland responded

Awesome, Tilo! Thank you for taking a moment to let us know how pleased you were with your dealership experience. It is our pleasure to work with you on satisfying your automotive needs and wants, and we'd love to work with you again some day. Until that day, we wish you pleasant journeys, from all of us here at Lia Toyota.

March 09, 2023

Fitzroy Crooks is the quintessential professional in his field - a pleasure to work with for many years. He is Lia's best asset! Lia's service department is smooth and easy to access whenever my Camry's hav More

by Joseph Lanzone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fitzroy Crooks, Hemant Saraiya
Mar 09, 2023 -

Lia Toyota of Rockland responded

Hi, Joseph! Thank you for sharing thoughtful feedback on your experience with Fitzroy. We're delighted to know how satisfied you've been in all your interactions with him over the years. As always, please don't hesitate to get in touch if and when we may assist you again in sales and service. It is always our pleasure!

March 08, 2023

Ralph Russo our Service Advisor is a hidden gem at Lia Toyota. Professional, knowledgeable, straightforward, helpful, listens, asks questions for your understanding, detailed and has a great personality. More

by Prof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Russo Service Advisor
Mar 09, 2023 -

Lia Toyota of Rockland responded

Prof, your highest compliments are our ultimate goal. Thanks for honoring Ralph with your 5-star review. We love to hear great things about our team from our happy clients, and we hope to emulate this positive experience for you at your next appointment. We'll see you then!

February 25, 2023

Ralph Russo is a great service advisor. He is friendly, professional and efficient. He goes above and beyond to provide quality customer service. Thanks More

by cbletcher4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Russo
Feb 27, 2023 -

Lia Toyota of Rockland responded

Thank you for taking a moment to let us know Ralph provided you with fantastic service! Your complete satisfaction means everything to us, so we're delighted you enjoyed working with him. Please give us a call when the Lia Toyota service team can assist you again. We look forward to it!

February 17, 2023

Pleased with the service at Lia Toyota. Service advisor David, was informative and professional. I will gladly recommend Lia Toyota to trends and family. Thanks. More

by Imfredjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Reit
Feb 17, 2023 -

Lia Toyota of Rockland responded

That's what we like to hear! Thank you for letting us know how satisfied you were with David's guidance on this service visit. We're sure he'll appreciate having earned your trust. We hope to emulate this positive experience at your next appointment. Safe travels until then!

January 02, 2023

Every dealership plays games Lia is no different. I bought a new SUV from them I will buy again in 2 years More

by fakhouri6917
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis
Jan 02, 2023 -

fakhouri6917 responded

The amount of workers you see x 3 that's how many employees there are at any dealership . If you see 12 that means 36 workers , financial dep, secretaries, internet dep, mechanics,lot workers , auto detailers and management at an average of $25 an hour $880 an hour every hour they are open, regardless if they sell a car or not, before taking a single dollar the workers get paid , the rent 15-25k gets paid , Advertisment of $250-$400 per car are paid ,line of credit from bank gets paid with interest , lights, cable phones ,insurance ,workers comp and disability gets paid. When a car is sold the manager ,salesman and internet dep all get a commission . So if you think they MADE $1000 on the sale get your calculator out and add up above expenses

Jan 03, 2023 -

fakhouri6917 responded

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Jan 16, 2023 -

Lia Toyota of Rockland responded

Hi, fakhouri6917, and congratulations on your new SUV! We truly appreciate your business and the positive feedback about your experience. We're always looking for ways to improve your dealership experience, so please don't hesitate to give us a call if there is ever anything the Lia Toyota team may assist you with. Our goal is your complete satisfaction. Best wishes to you on your upcoming travels until we meet again!

December 06, 2022

Leasing a vehicle from Lia Toyota was, BY FAR, the best experience I've had in the last 20+ years. Emmanuel "Manny" Rodriguez, my Sales Consultant, was professional, attentive and delivered on everything h More

by EA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Rodriguez
Dec 06, 2022 -

Lia Toyota of Rockland responded

Hey, EA, we're so happy to see your review of Emmanuel and Kelvis! It is super important to us that our guests know their needs and wants are a priority, so we're delighted to learn you dealership experience was so attentive and seamless, thanks to team work. Congratulations on your lease and best wishes on all of your upcoming travels!

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