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Lia Toyota of Rockland

Blauvelt, NY

4.9
681 Reviews

618 NY-303

Blauvelt, NY

10913

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Showing 681 reviews

March 16, 2013

Royce was knowledgeable and professional. Throughout the whole shopping experience working with Royce, my family and I did not feel like we were being subjected to a sales pitch, instead we felt like Royce More

by LawrenceChien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce Ramos
February 10, 2013

We are very satisfied with our recent purchase of a 2013 Sienna LE. Mr. Jonu Sam is our sales consultant. He offered us the best price with the least haggling experience we've had. He is sincere, profession More

by drjrlag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonu Sam
February 08, 2013

This is my second car from the dealership and Jonu Sam took care of our deal well, very happy with him.Only pending complaint is that the rubber beading on the roof rack came lose during a car wash and I More

by JomyTJoseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonu Sam
January 08, 2013

I have been an Avalon driver for many years, normally on three year leases. Out of all of the sales reps with whom I have EVER conducted business, Royce Ramos is by far the most professional, knowledgeable, More

by jjmabli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce Ramos
November 26, 2012

These guys really did and continue to do a great job taking care of us. Royce Ramos was our sales agent and he is a very nice young man. He took the time during our test drive and purchase to make sur More

by PetersenEric40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce Ramos, Royce Ramos
Nov 27, 2012 -

Lia Toyota of Rockland responded

Thank you for writing about your visit with us! I am happy to hear that Rockland Toyota was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Evan Kuperman, GM

October 16, 2012

I have recently leased my second vehicle with this dealership. Without a doubt, I returned to Rockland Toyota because I know the staff. My experience is always like I am visiting family at this loca More

by brensanti782
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Santiago, Royce Ramos, Brock Sanders
Oct 16, 2012 -

Lia Toyota of Rockland responded

Thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with a genuine and pressure-free service and it's good to hear that our team was able to show you what Rockland Toyota is all about. Furthermore, we hope you are enjoying your new vehicle! Check us out on Twitter and Facebook for access to our exclusive monthly specials. Sincerely, Evan Kuperman, GM

October 15, 2012

I have to admit, I was expecting the worst & got the best. The minute I walked through the door my negative opinion about car dealerships changed. I was there to purchase a new 2012 Scion x/B. Based on More

by lynchd64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce Ramos
Oct 15, 2012 -

Lia Toyota of Rockland responded

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Rockland Toyota experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Thank you, Evan Kuperman, GM

September 18, 2012

Toyota has always been my first choice when in the market to purchase a vehicle. I did used Edmunds.com and TrueCar.com as research tools to compare vehicles. Although Toyota was my first choice, I have to More

by evanz777lamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonu Sam, Jonu Sam
Oct 04, 2012 -

Lia Toyota of Rockland responded

On behalf of our dealership, we would like to thank you for your positive feedback. I am delighted to hear that Joni was able to meet your needs while providing friendly and stress-free assistance. We strive to give customers a quality experience while shopping for a car. Please be sure to follow our Facebook and Twitter to receive special offers and updates. Sincerely, Evan Kuperman, GM

August 31, 2012

Mr. Jonu Sam was our salesman. He was very personable and knowledgeable about all the Toyota models we expressed an interest in. He allowed us to test drive the cars and answered any questions we had fu More

by hsalem729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonu Sam
Oct 04, 2012 -

Lia Toyota of Rockland responded

Thank you for the excellent review. We're happy to hear Jonu and Greg were able to provide a stress-free and overall pleasant experience. Our dealership is always determined to provide each customer with reputable assistance. We look forward to giving your family and friends the same quality service in the near future. Be sure to stay updated with our deals and promotions by following us on Facebook and Twitter. Thank you, Evan Kuperman, GM

August 28, 2012

My wife and I are considering a high end SUV. Did my research and narrowed it down to a Sequoia Platinum, Land Cruiser and the Lexus LX and GX 2013. My wife and I were very transparent with Yris and Jo More

by virtualcsf
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jonu Sam, Yris Salcedo
Sep 20, 2012 -

Lia Toyota of Rockland responded

In regards to your concerns about treatment: We have a strict policy, in regards to customer treatment and fairness. Whether someone is coming in for a $5000 car,that person is treated with equal fairness and respect as someone coming in for an $85,000 car. No disrespect is ever intended. However that is not necessarily true in return. Both Yris and Sam tried their best. But apparently their best wasn't good enough to you. That is too be expected. You win some and you lose some, right? Now we have spoken to them, at length mind you, that maybe there was something they missed in your treatment. Again that is always a fair possibility. But, in regards to what Sam said, about Lexus being high-line; I does not mean they treat people any differently than we do. However; Lexus & other high-line dealerships do not get the same showroom traffic as a regular dealership, like us, do. Saying that we're busy was not meant as "we're too busy for you". So, in perception, a high-line dealership is more relaxed and seems more customer focused. But that does not mean we do not work equally as had. Also, It was meant as fair warning and an apology in advance, should you have to wait again. Now maybe Sam could have worded it better? But you and your wife were here. So I'm sure you both saw that both Yris and Sam scrambled as best as they could, and even did their best to get you information they did not know, readily, AND followed up with additional requested information. I understand that maybe it was incomplete, but they did attempt to complete what you requested. Yet that effort was still not to your satisfaction, correct? In all fairness, they worked very hard for you. Every customer is an investment. Not "just a sale." not being able to satisfy you doesn't just mean they don't get paid. But it also means they lose out on your referrals as well. They've both been in the business for a long time. They understand proper customer treatment. So please don't think ill of them. Take care and congratulations again on your Lexus purchase.

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