Lia Toyota of Colonie

Typical buying experience,Salesman did the soft sell and the closer did the hard sell, I never buy extended warranties but in light of previous 4x4 truck ownership experience I was confident this was a reas the closer did the hard sell, I never buy extended warranties but in light of previous 4x4 truck ownership experience I was confident this was a reasonable gamble to take for $1400. Price was fair on the truck. They low balled me on the trade but came back up to blue book when I began walking out. Pretty much the same as every dealership I have ever been in. I would buy from them again More

I had a loose heat shield on my 06 Corolla that needed to be fixed. Lia ordered the necessary part and scheduled me for a repair appointment. When I showed up for the appointment I waited for an hour and a be fixed. Lia ordered the necessary part and scheduled me for a repair appointment. When I showed up for the appointment I waited for an hour and a half before they told me that they didn't have the part yet and it wouldn't be in FOR A MONTH. The service rep then proceeded to tell me that I shouldn't have come in without having checked that they had the part, even though they had assured me the part would be in when I scheduled the appointment. Only grudgingly apologized when I demanded it. Totally incompetent and rude. Avoid at all costs. More

Signed papers for a car not yet prepared for sale. Lots of fine scratches on the trunk and both sides; were assured they could be buffed out. Picked up car when they asked us to, and the scratches had not of fine scratches on the trunk and both sides; were assured they could be buffed out. Picked up car when they asked us to, and the scratches had not been taken care of. Very poor advertisement for the company. I'd be ashamed to let a car go off a lot like it did. Now I wonder if the oil was changed, if the pre-certified inspection was thorougly carried out. The car was vacuumed and washed. Simonized? I don't know. I have called Greg Beyer twice about the issue, and he has not given me the courtesy of a call back. We were ushered into an office to work out finances. Instead we got a sales pitch for buying "insurance" against any repairs needed in the next seven years. This was a hussle, and we didn't expect it or appreciate it. More

The worst experience I have ever had. The salesman was fine at first but the financial guy Aaron was terrible. Long story short I was origianlly going to lease and then decided to finance. We had already fine at first but the financial guy Aaron was terrible. Long story short I was origianlly going to lease and then decided to finance. We had already been at the dealership for 5 hours so we had planned on meeting a few days later to go over some things. I made a phone call with a few questions and my call was never returned. When I called back again and got through I could not get a straight answer form him on purchase price, interest rate etc... He kept telling me "don't worry about it" and even told me he thought I was "over thinking the process". I never signed a purchase agreement and when I realized I was not comfortable in making this deal I called to tell them and I was actually hung up on by the sales man. I went in for my deposit the following day and was informed that "although I am not happy about not making the deal, we already had your insurance changed and I would hate to see you driving uninsured." Gee thanks I finally got my deposit back but I will NEVER go back or recommend anyone to LIA. More

Went in at 7:55am for the 5000 mile Toyota Care complementary service and was all set at 9am. There were like 15+ cars in front of me, but their 24 bay service area was pleasantly efficient and kep complementary service and was all set at 9am. There were like 15+ cars in front of me, but their 24 bay service area was pleasantly efficient and kept their promise of finishing the job in an hour! Also, the service advisor Jodi was very friendly, and the whole show room and service waiting area is nice, clean, and spacious. More

I bought a new Tacoma from this dealership and worked with Phil Armstrong. When I took delivery, I noticed there was a plastic film covering both headlights. I asked Phil about it and he said not to worr with Phil Armstrong. When I took delivery, I noticed there was a plastic film covering both headlights. I asked Phil about it and he said not to worry, that was normal and would wear off over time. I got the truck home and noticed that one of the fog lights was not working. I looked under the truck and saw that the lamp was dangling by the wires (it was no longer plugged into the fixture). I also noticed there was some damage to the mounting holes for the plastic bumper cover and some of the clips that hold it on were missing. I contacted Phil and he said to bring the truck in so they could look at it. He also promised to reimburse me for my gas since I live 100 miles away from the dealership. I set up an appointment (through Phil) to get the truck looked at and then emailed him the day before the appointment to confirm. When I got to the dealership, the service department said that I did not have an appointment, but that they would fit me in. Three and a half hours later, my truck was ready. The film on the headlights would not come off, so they had to special order new headlight assemblies (which meant another 200 mile round trip to the dealer). They did fix the fog light and attached the missing clips for the bumper cover. Billy Morse in the service department was extremely helpful. When I asked Phil about the gas money he promised me, he went back on his word and said they don't do that anymore. He then gave me $20 because he felt bad (the round trip was $50). I also noticed a scratch in one of the doors and mentioned it to them. Billy from the service department tried to get it buffed out, but it was under the clearcoat, so it would not come out. When he asked Phil what they should do about it, Phil said "too bad, the customer already took delivery of the truck". It is nice to know that once you sign the papers and drive off the lot, this is how you get treated. I sent 2 emails to the general manager of the dealership, but never got a reply from either of them. I went to this dealership because they offered the best price, but sometimes you end up getting what you pay for. More

I orginally bought my car from Lia and recently had it serviced there after a bad experience somewhere else. The staff at Lia were wonderful, the customer service and experience of the staff was great to serviced there after a bad experience somewhere else. The staff at Lia were wonderful, the customer service and experience of the staff was great too! I was treated fairly, with respect and my car was done earlier then promised! I will not trust my car anywhere else from now on. I do Quality Control for a large insurance company and evaluate Customer service and customer satisfaction so I am "grading" people all day on their level of customer service, the staff at Lia was fantastic! Allison Silver More

Mike West was very good to my wife & I. He took extra care and time to make us feel completely at home. I would buy another car from him anytime. Tom Sinkora answered any questions that I had about ou care and time to make us feel completely at home. I would buy another car from him anytime. Tom Sinkora answered any questions that I had about our new Prius. I feel right at home when I enter the door to this dealership. They were very good to my wife & I. Also to our Son that also has purchased a 2010 Prius from Mike West. More

this dealer would not honor the contract or the deal that was made. the salesman and sales manager both told me the car was going to be 0 persent intrest I WASTED 3 TRIPS driving from troy to schenectady. was made. the salesman and sales manager both told me the car was going to be 0 persent intrest I WASTED 3 TRIPS driving from troy to schenectady. i also gave them a $1000. deposit for the car... I got a great new car from ADVANTAGE SUZUKI..... More

I think this dealership is fantastic! I've been going there for about 6 years and Ive never had an unpleasent experiance! I love how I always get reminders for when its time to bring my car in at my age there for about 6 years and Ive never had an unpleasent experiance! I love how I always get reminders for when its time to bring my car in at my age it is extreamly importaint! Both Mark & Morgan were extreamly helpful & pleasent, they both made sure I was up to date to the status of my vehicle the whole time & made sure I was able to get every discount I was entitled to. I did buy my vehilce from northway toyota (sadly) but luckly after my disgusting experiance there it was made clear that I never should return back! But if it hadnt been for that Im sure I would have stayed at northway because it is alittle closer to my house but then I would be missing out on the pleasure of dealing with lia. So thanks northway! :-) I do reccomend everyone to give Lia a try I can promise you will have an excellent experiance! More