Lia Toyota of Colonie

Service Rep. I always have my car serviced here at Lia Toyota because I purchased the vehicle here and my service rep. Steve Ogaard is very helpful and friendly. I always have my car serviced here at Lia Toyota because I purchased the vehicle here and my service rep. Steve Ogaard is very helpful and friendly. More

Mostly lip service I own a 2013 Rav which is clearly a lemon. I owned a Rav previously which I loved. My current car is more luxurious but I have had it in the dealers I own a 2013 Rav which is clearly a lemon. I owned a Rav previously which I loved. My current car is more luxurious but I have had it in the dealership at least 5 times in the past year. I have had numerous problems which miraculously get fixed when I bring it in only to malfunction again within a few days or weeks. Toyota gives me a lot of lip service but they never really resolve anything. I also get horrific gas mileage--barely 20 mpg. The dealership says there is nothing they can do. If you have a car with no problems this is a great dealership--the staff are friendly, the service staff are great and really try to accommodate you but there is not much they can really do. After hours spent there waiting for service for yet another problem I told them I wanted another vehicle. i never heard back from them. I will never buy another Toyota and will never buy from Lia. At least at Fusillo you get a cruise... More

Service Deparment Went into the service department a few weeks ago and dealt with Rick. Was very nice, gave me recommendations for my car told me what I could wait on a Went into the service department a few weeks ago and dealt with Rick. Was very nice, gave me recommendations for my car told me what I could wait on and what should be done today. Never any pressure to buy anything. Treated me like he actually cared. NO complaints will be back again. Thanks! More

Routine service I always have my car serviced here primarily because my rep Steve Oogard is terrific and because I like the quiet waiting area. The hours are convenie I always have my car serviced here primarily because my rep Steve Oogard is terrific and because I like the quiet waiting area. The hours are convenient as well. More

Outstanding I purchased a new 2015 Toyota (Tacoma) 4WD Double Cab 0n 11/29/2014. The salesman, (Tom Pottenburgh was outstanding. I would purchase another vehicle I purchased a new 2015 Toyota (Tacoma) 4WD Double Cab 0n 11/29/2014. The salesman, (Tom Pottenburgh was outstanding. I would purchase another vehicle from Tom in a heart beat. The service department was very accommodating and professional. It has been a pleasure working with Lia Toyota of Colonie. More

Excellent Convenient hours, able to schedule everything online and comfortable waiting area. Appointments run on time and Kodey Stanley along with his staff ar Convenient hours, able to schedule everything online and comfortable waiting area. Appointments run on time and Kodey Stanley along with his staff are willing to go out of their way to be helpful and explain everything in thorough detail. Excellent customer service skills. More

customer service The service and the people were the best that I have dealt with in quite some time, I mean like the last ten years. I am on oxygen and Richard Grugan The service and the people were the best that I have dealt with in quite some time, I mean like the last ten years. I am on oxygen and Richard Grugan was very helpful and courteous when I needed to trade my oxygen tanks out. Also there were other employees that were concerned about my breathing and they also helped, the guy was in the service area and he went to my car to get me the new tank and to put the empty tank back in my car while it was being serviced. There was a woman from the cashier and parts area and she also helped me, I am very sorry that I don't know there names but Thank You very much!!! Richard was right on the money when he told me how long the service to my car would take. Great People !!!! Don K. More

Salesman were unfriendly and when talking to them never invited you in there office to try to make a deal with you. Went there once in the summer and 2 weeks ago. We had 2 different sales people and got tr invited you in there office to try to make a deal with you. Went there once in the summer and 2 weeks ago. We had 2 different sales people and got treated the same way. They had all these 2013 Ravs what we wanted to buy but to me they didn't want to sell them. I would never go back there again. Ended up buying a new Ford Escape that same day from Latham Ford. My wife wanted to kick the salesman's butt from Lia Toyota that's how bad they treat you there. More

The check engine light came on the Matrix car, it only has 8,000 miles on it. Brought the car to Lia Toyota of Colonie, where the car was purchased. I was told they would need to do a diagnostic test to g has 8,000 miles on it. Brought the car to Lia Toyota of Colonie, where the car was purchased. I was told they would need to do a diagnostic test to get the code and it would cost $103.95. When they ran the code they found out that it was the gas cap wasn't on properly so they would discount it to $50.00. I asked to speak to a manager, who never came out to speak to me. The manager, Tom returned our call a few days later as we were unhappy with the amount charged. The manager Tom was mad that his employee only charged us $50.00, he said it should have only been reduced by 10% and that he would deal with him internally. Long story short, if your check engine light comes on do yourself a favor and go to Pep Boys, Auto Zone, or any auto parts store in the area, they will check the code for FREE. Not only do I have a bad taste in my mouth from this rip off, but the managers attitude really left a lot to be desired. If thinking about purchasing a car here, remember it is not just the purchase price that counts, know who and what you are dealing with. More

Had a good experience with this dealer. Went in , saw the car i wanted and THEY made it happen in an hour. Picked it up 3 hours later!!! car i wanted and THEY made it happen in an hour. Picked it up 3 hours later!!! More