Lia Toyota of Colonie

New Car Buying Experience This was our seventh car purchased new from the dealership. Rich Rovoanzzini makes the entire xxxxxxesses easy. We have great trust in Rich and he alw This was our seventh car purchased new from the dealership. Rich Rovoanzzini makes the entire xxxxxxesses easy. We have great trust in Rich and he always takes good care of us. More

The perfect auto for me. When I was looking for a new vehicle I contacted Lia Toyota and mentioned I was looking for a smaller, sportier vehicle than I was used to purchasing When I was looking for a new vehicle I contacted Lia Toyota and mentioned I was looking for a smaller, sportier vehicle than I was used to purchasing over the years. I made an appointment with Jason Stores to test drive a Toyota RAV4. I was positive this was the right auto for me. Before Jason took me out for a test ride in the RAV4, he asked about my driving history and then said, "We'll take a ride in the car you think you want and then I'm going to put you in the car you really want." After driving the RAV4 (which I thought was very nice) we came back and he put me in a new Highlander. It was not even on my list of possibles. I thought, "Another big SUV? I had driven them for decades. I don't think so." And then I drove the Highlander. I could not sign the papers fast enough. After a short conversation Jason knew what I wanted more than I did! Jason found me a new Highlander in the right color and with the right options for me. The Highlander has been the best vehicle I've ever owned and Jason has been available to answer any questions I've had. Nice job Jason (and Lia). We'll be back to see Jason in 2018 to replace my wife's auto. More

Excellent first car buying experience! I would highly recommend Lia Toyota to first time or experienced buyers. I went to the dealership in the evening after work - Jason stayed late with m I would highly recommend Lia Toyota to first time or experienced buyers. I went to the dealership in the evening after work - Jason stayed late with me and my father and helped me purchase a 2016 Corolla for a great price. From the time I picked out my vehicle to the time I picked up my vehicle Jason made himself available for all the questions I had. When I picked up the vehicle Saturday morning everything was ready to go. Every person I dealt with at the dealership made me and my father feel very confident and comfortable with my purchase. I would recommended this dealership and purchase a vehicle here again. More

Great Service! My husband and I use Lia's rental car service quite often and Scott has always given us the best attention and service. Each and every transaction we My husband and I use Lia's rental car service quite often and Scott has always given us the best attention and service. Each and every transaction we make, is fast, easy and reliable. More

Loss of sale I was ready to close a deal and willing to hear what Toyota financing could offer from Nick. The interest rate from Toyota was higher, so I indicated I was ready to close a deal and willing to hear what Toyota financing could offer from Nick. The interest rate from Toyota was higher, so I indicated that I would use my own financing. Nick said that my bank would never honor the rate because it was too low. He said he had not seen anything like that in years. He said that I could take the Toyota financing and refinance later with my bank (I asked my bank about this and they said it was not possible). After this, Nick offered a Vehicle Service Agreement at a very high price compared to those available from other dealers in the area. When I refused this as well, he walked away and closed the door to his office. I went to another local dealership later that day and they helped me through the whole process, which was smooth. For the small amount of money that is made from forcing people into higher interest loans and overpriced Vehicle Service Agreements from Toyota, Nick lost a sale for a very helpful and courteous salesperson. In addition, I cannot recommend that anyone purchase a car from Lia Toyota if there is any chance that they might have to work with Nick, which is a shame because every other person who I talked with at the dealership was courteous and honest. More

Thought I was happy but realizing I'm not Everyone is approachable and friendly. I give you that. I simply came in for an inspection and instead decided to trade in for a new vehicle. I said Everyone is approachable and friendly. I give you that. I simply came in for an inspection and instead decided to trade in for a new vehicle. I said I would if I got the same car but the new version. They promised and when the car arrived it had almost everything. I being nice said well I thought I was getting pleather seats? He said that's in the 4 series this is the 3. I don't know why I didn't make a fuss but I looked and I had a 4 series and traded in for a 3 even though I was promised the same version of my car but updated. I sadly trusted but now thinking about it I feel a little duped. I'm blaming myself right now for not pushing the issue but sad I trusted everyone. They also said there was a backup camera and I see that's not there either. My fault for not pushing but I'm disappointed and feel a bit lied to and taken. Im angry at myself but also a bit angry at the team. More

SR5 Tundra Very happy with the selection of truck from a dedicated salesmen. Could not be happier with the performance of my Tundra. It's every thing that I need Very happy with the selection of truck from a dedicated salesmen. Could not be happier with the performance of my Tundra. It's every thing that I need and nothing that I don't. I would strongly recommend Jason, the Lia Sales Team, and the Lia Service Team to anyone. More

New car purchase Allie is the best sales person around. She's very knowledgeable and always willing to go the extra mile to make her customers happy. If you are in the Allie is the best sales person around. She's very knowledgeable and always willing to go the extra mile to make her customers happy. If you are in the market for a new car go see her. More

An easy and enjoyable process of buying a great car Excellent customer service during the sale, the staff made it a very pleasant experience, glad to have bought a car there. Would highly recommend Lia Excellent customer service during the sale, the staff made it a very pleasant experience, glad to have bought a car there. Would highly recommend Lia Toyota of Colonie to anyone interested in buying a vehicle. More

First time but it won't be my last time! I was probably the least prepared for the " car buying process". It was a rainy Sunday afternoon, I just found out my clunker was going to cost me way I was probably the least prepared for the " car buying process". It was a rainy Sunday afternoon, I just found out my clunker was going to cost me way more then it was worth, so I bit the bullet and started to search for a car. I dragged my boyfriend to look at every car dealer imaginable. Countless test drives and weird comments like "tell me what I can do to help you step into the car of your dreams" later- I found Allie at LIa Toyota. She was kind, knowledgeable, and patient. She walked me through all the steps of car buying. She also ASKED me questions about my driving habits, my family size, my daily round trips- to ascertain what option would be best for me! I appreciated that- as it was my first car shopping experience and often times I was just asked what make and model I wanted to test drive- rather then trying to learn a bit more about me as a person and what type of car I may need. It put a personalized touch on the entire experience that I am not likely to forget. Allie is my girl! I open this convinces you give LIa Toyota with allie a go too! Did I mention I love my new car! ?! More