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Lia Toyota of Colonie

Schenectady, NY

4.8
858 Reviews

2120 Central Ave

Schenectady, NY

12304

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Showing 858 reviews

May 18, 2024

This dealership is Efficient, friendly, has a clean, spacious waiting area with tv. The check out process was efficient. More

by Mary
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cole
May 22, 2024 -

Lia Toyota of Colonie responded

Thanks for letting us know our service team did a great job, Mary! Making your service visits convenient and pleasant are our top priorities. We hope to do the same at your next visit!

May 14, 2024

Our purchase was completed with Tom Pottenburgh who made the process one that was free of the usually haggling and headaches that often make car buying an unpleasant experience. We found Mr. Pottenburgh to More

by Idgemom
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Pottenburgh
May 16, 2024 -

Lia Toyota of Colonie responded

We truly appreciate your awesome review and recommendation of Tom! Thank you for sharing your experience with us. Congratulations on your new Toyota! Best wishes for amazing summer travels, from the whole team at Lia Toyota.

May 09, 2024

Excellent service. Easy to get an appointment. Service advisors always friendly. Always go above and beyond the minimum. More

by BZW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ellis
May 10, 2024 -

Lia Toyota of Colonie responded

Hi, BZW! Thank you for honoring us with your continued business and trust. We're so pleased our team consistently serves you well. Get in touch the next time we may be of assistance. We're here for you!

May 08, 2024

Whenever I come in for service for my vehicle the service Department is very professional. Justin Cole is very friendly and he explains things clearly about what may be going on with my vehicle. I look for h More

by ShawnI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cole
May 08, 2024 -

Lia Toyota of Colonie responded

Shawn, thank you for telling us why you like working with Justin! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!

May 07, 2024

Joseph Harrigan in Sales made buying my 2021 Highlander very easy. He went out of his way to answer all my questions and concerns. Lia Toyota has always been a friendly and profession place to buy and serv More

by jmurph16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Harrigan, Sharonrose Hariprasa,Justin Niles
May 08, 2024 -

Lia Toyota of Colonie responded

We're so happy you have had great experiences with Joseph, Sharonrose, and Justin! We sincerely appreciate your very kind words and continued business. Best wishes for awesome travels in your Highlander, from everyone here at Lia Toyota!

May 02, 2024

Just got an Eight seater 2024 Toyota Grand Highlander from Lia Toyota of Colonie for my family. We love it and are so excited about the car. It’s like a dream come true. Makenzie Nieves guided us towards More

by anidiejiofor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Makenzie Nieves , Jim O'Donnell
May 02, 2024 -

Lia Toyota of Colonie responded

That's wonderful! Thanks for the positive feedback on working with Makenzie. We're delighted she effortlessly accommodated your interest in a new family vehicle. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Toyota!

April 24, 2024

Lia Toyota staff have always been professional and knowledgeable. Most recently, service member, Darnell, dealt with answering my many questions with clarity and patience. More

by Woodstream
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darnell
Apr 25, 2024 -

Lia Toyota of Colonie responded

Thank you for reporting on the exceptional work Darnell and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Toyota for your automotive needs!

April 24, 2024

Service Advisor Chris Comorski was excellent, Very attentive, knowledgeable and pleasant. He’s an added plus to your department and at my next service In July, I hope to have him again. More

by gcolon66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Comorski
Apr 25, 2024 -

Lia Toyota of Colonie responded

Thank you for sharing positive feedback! We're pleased you had a great service experience with us, and that Chris made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit in July!

April 23, 2024

Kelly Pagano was a excellent saleman, gave me a good price on trade in and new car . Always contacted me, updated on delivery, friendly, honest , knowledgeable and hard working. Great dealership been b More

by Ronnie M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bonita, Andy Rainone, Aaron "AJ" Haynes
Apr 23, 2024 -

Lia Toyota of Colonie responded

Ronnie, thanks for taking a moment to give us the highlights of your dealership experience with Kelly! We're delighted Kelly was committed to your complete satisfaction. Congrats on the new Toyota! Best wishes for pleasant travels in your future, from the whole team at Lia Toyota!

March 21, 2024

I bought this dealer lease truck, it was a test car and even so it was very expensive. I no longer needed it and returned it 2 months early. I paid the money to the dealer on the day I delivered it, but More

by Rauf ziya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Verbanic, Aaron "AJ" Haynes
Apr 01, 2024 -

Lia Toyota of Colonie responded

Rauf, we're truly sorry for the experience you had in closing out your lease. Unfortunately, there were additional signatures needed by Toyota, as well as fees for exceeding the allotted mileage, etc. If I may clarify any details for you, please feel free to contact me at your convenience. I'm here to help. Vincent Nguyen Sales Manager Lia Toyota of Colonie vnguyen@liacars.com 518-374-3700 x2253

Apr 01, 2024 -

Rauf ziya responded

Don't worry, I sent the complaint email below to Toyota USA. and I wanted a detailed review. What you are doing is fraud! I will do my best to prevent people from buying a vehicle from you! This company manager is misinforming people and lying! The invoice asks me for money for early delivery and wear and tear! They sold me a lot of insurance when they gave me the vehicle! The damage has already been covered by insurance! They want extra money from me! They also charge auction fees! They're a joke! They take money from insurance, ask for extra money from me, and then they put the vehicle up for auction and ask for extra money from me! This is literally fraud! Why didn't the insurance you sold me cover these damages? Why didn't you send me a report about this? What do you mean by wear and tear? Why wasn't this report sent to me? You are sending an invoice without providing this information, this is a fraud! I had a lease Toyota Tacoma vehicle and I returned it. The vehicle had many insurances such as minor and any damage, but the invoice I was sent was an exaggerated invoice! Why didn't you claim the vehicle wear and tear from the insurance company? If the insurance couldn't cover these, why did you sell me insurance? This is literally cheating. I tried to contact Lia Toyota Colonie NY about this invoice, but they made an excuse for Miles. No, most of this invoice is stated as vehicle wear and tear and they do not give details. I want a detailed invoice!I regret buying a vehicle from you and I will do my best to tell everyone I know to stay away from your dealers and vehicles!Why didn't insurance cover these depreciations? I want a detailed technical review report on this, it is my right!Because the person who sold me the vehicle said that it would cover such wear and tear and minor damages and sold an insurance while leasing for the vehicle!Why didn't this insurance cover these depreciations?I am sending the invoice and waiting for detailed information from you. This is my legal right! Rauf ziya

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