Lia Toyota of Colonie

They treat their clients as if we all bought $100,000 cars. The people who worked with me from Joe Harrigan (my salesman), to the gentleman who helped me with the extended warranty and to A J., who help cars. The people who worked with me from Joe Harrigan (my salesman), to the gentleman who helped me with the extended warranty and to A J., who helped me navigate my car's computer, made me feel unpressured and very happy I chose this dealership. I feel I now have an extended family. I would highly recommend Joe Harrigan and Lia Toyota to my friends and family. Thank you Joe and Lia for a wonderful experience. More

Rob Garcia was a pleasure to deal with. I felt he was respectful and fair in our negotiations. He was low pressure and very informative. I felt he was respectful and fair in our negotiations. He was low pressure and very informative. More

Customer service is excellent. Sales is,... used car sales. I made a bad deal. I need a truck with a bed cover so I traded a Tacoma with a bed cover for a Tundra with a bed Sales is,... used car sales. I made a bad deal. I need a truck with a bed cover so I traded a Tacoma with a bed cover for a Tundra with a bed cover. At the completion of the deal, I learned the bed cover was removed. I was not made aware of the recall until AFTER I transferred title of my trade in. I should have halted the sale the moment I realized the cover was removed. I take responsibility for a bad deal. Lia sells cars. They did their job. I doubt they will lose a single sale from my misfortune, but I've recounted my experience across social media and I suspect I've driven more than one buyer to a different dealership. It's been 4 months. I've spent about $700 in trailer rentals because I NEED TO SECURE MY CONTENTS. Lia was obliged by the recall to remove the cover. Lia was also aware of the recall prior to the sale. I financed the Tundra. The financing includes the cover. Neither Lia nor Toyota has offered to make good on the defective cover. The only post-sale contact I've had with Lia is regarding my complaint with the NYS Attorney General. They've asked me to "take it down". Imagine spending $1500 for an item and having the vendor simply say "you can't have it". I own it, but I can't possess it and I can only replace it at a loss. More

This dealership has no regards for any of its clients. They simply don't care about anyone else but themselves. I wasted 4 hours out of my only day off to go and find out that the price on their website a They simply don't care about anyone else but themselves. I wasted 4 hours out of my only day off to go and find out that the price on their website and I was told on the phone (MSP) was the wrong price and the actual price is + $10,000.00 dealer markup in addition to the MSRP!!! Don't waste your time. A bunch of inconsiderate liars!!!!! More

Bill Boland was awesome and a pleasure to work with. W gave him the numbers we had to work with and he made it happen. From the time we step into his office there was no rush or pushing things on us W gave him the numbers we had to work with and he made it happen. From the time we step into his office there was no rush or pushing things on us It was a our decision A pleasure to deal with this man he made us and the whole process of buying our car easy . Thank you Bill you made buying our car fun . More

Vanessa Radley was a courteous, competent, friendly service advisor. She was able to answer any questions I had. service advisor. She was able to answer any questions I had. More

Lia Toyota provided great service and friendly customer service. Shane Coonjah provided exceptional customer support. Will be returning. service. Shane Coonjah provided exceptional customer support. Will be returning. More

Jim O'Donnell was a fantastic and informative person for helping me to make my decision. He was very relaxed and created a no pressure kind of environment. helping me to make my decision. He was very relaxed and created a no pressure kind of environment. More

Jim O'Donnell was great to work with. Love the car. This is my fifth 4 runner Love the car. This is my fifth 4 runner More

The service department was great. They had great communication. Reasonable price for service, I’d definitely use them again They had great communication. Reasonable price for service, I’d definitely use them again More