Lia Nissan of Enfield

I called ahead to see if a used car was available as we were a hr. away. This was a 1st car for my daughter. We were told it was. We arrived and waited over a hr to see the car . We were told only then t were a hr. away. This was a 1st car for my daughter. We were told it was. We arrived and waited over a hr to see the car . We were told only then the car was being used by staff and had to be cleaned because they had a dog. May have been nice to be told that on the phone, after a hour drive. Had a great salesperson, but once I asked to see a sales mgr to save the back and forth, all went WAY downhill. The general sales mgr came over-Chris B. He was pleasant for about 2 min. Once he heard that my daughter was not financing thru them, he was extremely rude and obnoxious to both of us. He outright told her she would pay more for the car ( hundreds of dollars) because she had other financing because he needed to make $, he was very inpatient with her questions and his tone and body language displayed this also. I would have walked out asap but this was not my purchase. I have been buying cars for 30 years and have never been spoken to like that. It was a awful experience for a first time buyer to see. I kept telling her it came down to CLASS and he had none. It was as if he was to show us who was boss. Pathetic. This happened Mon. Labor Day weekend 2019. I prob. should have written this then, but it comes back to me now as I am taking another out to purchase a 2021 Rogue, obviously elsewhere. In closing, the salesperson was great, though I do not recall his name. More

My family and I recently purchased a car at Lia Nissan of Enfield, CT. The customer service I received at the dealership was priceless. My only issue was with the service department - you can see the mecha Enfield, CT. The customer service I received at the dealership was priceless. My only issue was with the service department - you can see the mechanics working on the cars do not wear masks. As I was standing by the see-through doors watching them, a mechanic came from the men’s bathrooms and walked right past me without a mask. Granted he was just going back into the service area which is only a couple yards from the men’s bathroom but I nearly had a heart attack. The manager assured me that all cars are fully disinfected before returning them to customers - this was good to hear. Aside from that, I only saw one salesman, sitting at a window-facing desk, who did not have his mask over his nose. All the other personnel at this dealership was wearing a mask the right way. My salesman, Miquel Aponte, was fully attentive to COVID protocols: he had his mask on at all times, he worked behind Plexiglas and kept using hand sanitizer all throughout the paper work. I would like to extend my gratitude to him for same. At this dealership the whole buying process from start to finish was easy breezy. We asked for an OTD (out-the-door) price, including any associated dealer fees. I did some research on the car by visiting Edmunds.com. I also watched Kevin Hunter and our Auto Advocate YouTube videos to learn about the car-buying process. I suggest buyers familiarize themselves with the ins and outs of car buying before buying a car - - doing so ensures a smooth and fast car buying transaction for both the sales persons and buyers. Miguel Aponte was wonderful. We give him an A+ for professionalism, A+ for integrity, A+ for being respectful and an A++ for COVID-19 protocols. Lia’s sales manager, Chris Bombara, was also a pleasure to work with. He was disarming and respectful and had helped smooth out a couple wrinkles toward the end of the deal. All in all, impressive customer service at Lia Nissan. Customers will remember how a business made them feel - - if you perfect customer care, you’ll always have repeat customers. Lia Nissan’s quality of customer care has earned our respect - we will most definitely return. More

Terrible customer service Bought a good car for a good price but was lied to and given the run around. No response when I emailed Customer Service twice Bought a good car for a good price but was lied to and given the run around. No response when I emailed Customer Service twice More

The sneakiest thieves. 17 hard inquiries. 2013 altima broke transmission. They knew it was broke. New management isn't any better. North America knows 2013 Altima cvt transmissions are garbage. Still won broke transmission. They knew it was broke. New management isn't any better. North America knows 2013 Altima cvt transmissions are garbage. Still wont have honor and step up. Dont sell cars More

Great Service I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I had about a tire. He came and explained exactly what the issue was, how easy it would be to fix and gave me some great recommendations regarding replacing my tires in the near future. I appreciate the advise. Jeremie was very helpful. More