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Lia INFINITI

Cohoes, NY

4.8
459 Reviews

965 New Loudon Rd

Cohoes, NY

12047

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Showing 459 reviews

July 05, 2025

Gentlemen helped me and i even got a video of my car being serviced.. in need of an alignment More

by blackinfiniti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Basile, Jon Hayes, Sami Da'Wood, Nick Hay, Rodney Curl, Michael Bingham, Jahnai Reeves, Joshua Thompson, Kevin Brooks, William Golden
July 05, 2025

This purchase of a certified preowned Infinit Q50 was excellent All staff were extremely kind, knowledgeable and experienced . Everyone was very helpful including Jake Willi who was really superb. Thank More

by crem13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Hayes, Jeremy Rolfe, Jake Willi
July 01, 2025

The best decision by far was purchasing my vehicle from Lia Infiniti. The customer service is great. The care they take when assisting you with your vehicle makes you feel like you’re right at home. My fav More

by nlamos1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Golden
Jul 01, 2025 -

Lia INFINITI responded

Thanks for taking a moment to recognize William on our service team. He goes out of his way to make sure our clients are well taken care of, and we appreciate your confirmation of this. We hope your summer is going well!

July 01, 2025

Everyone was very helpful and knowledgeable. I have recommended several people here since my experience a few weeks back. Salesmen Joe Franklin was excellent. More

by Streicher.scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Franklin was exceptional!
Jul 01, 2025 -

Lia INFINITI responded

Thank you for your 5-star review, Scott! We're thrilled to know how pleased you were with Joe's support. Congrats on the new pre-owned BMW! Best wishes for awesome travels, from the whole team at Lia INFINITI.

July 01, 2025

Everyone I dealt with there were very helpful, respectful and knowledgeable. I worked mostly with Joe Franklin and he was really great. I’ve already recommended several people to the dealership. More

by Streicher.scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Franklin was excellent!
Jul 01, 2025 -

Lia INFINITI responded

Scott, we're so pleased you enjoyed a pleasant dealership experience guided by Joe! Thank you for taking the time to review and recommend his expertise. We wish you all the best in your future travels, from the entire team at Lia INFINITI!

July 01, 2025

Both my husband and I own Infiniti’s and use this dealership for service and repairs. The staff are helpful and easy to work with. We always have a good experience. This visit I worked with Michael More

by elizann970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
Jul 01, 2025 -

Lia INFINITI responded

We're delighted the Lia INFINITI team continues to make you and your husband feel well cared for, including your visit with Michael this time. If you should have any further questions or needs, please don't hesitate to reach out.

May 16, 2025

Sami Wood is excellent with customer service . he is nice, polite, and professional.thank you for all your help More

by luuluyennguoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
May 16, 2025 -

Lia INFINITI responded

Thanks so much for your positive feedback on the service and support provided to you by Sami! He's the consummate advocate for our valued customers, and we're pleased to know how satisfied you were with this experience. See you next time!

May 06, 2025

I can not say enough about service representative Sami Dawood, He is very knowledgeable and pleasant to talk to. He makes you feel you are getting the best service possible. I have been very pleased with More

by johnna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
May 07, 2025 -

Lia INFINITI responded

Johnna, we're delighted Sami has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!

May 03, 2025

My service representative Sami Dawood was friendly and did a great job describing the work that was done and went the extra mile to get the job done in the scheduled timeframe! Thanks Sami! More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Owens, Sami Da'Wood
May 07, 2025 -

Lia INFINITI responded

Marlene, thanks for taking a moment to let us know how helpful you found this visit with Sami! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

May 02, 2025

Sami Dawood took care of me and insured that my car was serviced promptly and appropriately. Great communication and the work was done timely. More

by aldenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
May 07, 2025 -

Lia INFINITI responded

We appreciate your 5 stars for Sami! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape.

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