Lia Hyundai of Hartford

We had visited Lia Hyundai four times between October 2010 and June 2011. Each visit produced a better quality of sales/ customer relation. On June 9, 2011, we returned and was greeted by Habib good cust 2010 and June 2011. Each visit produced a better quality of sales/ customer relation. On June 9, 2011, we returned and was greeted by Habib good customer friendly skills and overall performance for Lia. We went home, due to loan issues and applied via E-Loan Bank of America. On June 15, 2011, we returned to Lia Hyundai and Habib arranged for us to purchase a tan 2011 Hyundai Sonata. Eric approaches and asks why did not I fill a credit application through his office, maybe he could find a better deal through his banks. No had offer this and Eric was told so. June 16,2011, met Phil G, loan processor. Phil made everything possible to get the best value for the trade-in and match the numbers to compliment everyone involved with his sale. Bottom line, we drove the Hyundai Sonata out of Lia's driveway. On June 29, 2011, Phil telephones our residence. He wanted me to return to his office on June 30, 2011 by 10:00 am. I reported to the dealer at 8:45 am. At 9:10 am, Phil introduces me a new finance deal that really helped me overall. The fiance lowered my monthly payment. Phil did not have to make the call on 6/29/2011, but he somehow remembered me. I would recommend this dealer to the consumer world. Each of our visit to Lia Hyundai produced a better quality of customer service. Outstanding work from sales to service to shuttle. More

Gallant is the GM. Used very shady tactics to get us to purchase a car. Told us to leave several hundred dollars to hold a car and keep it from being sold. We did and when we went somewhere else and found purchase a car. Told us to leave several hundred dollars to hold a car and keep it from being sold. We did and when we went somewhere else and found a better deal,he didi not want to give us our money back. Said we would have to wait. Was very rude and unprofessional. We contacted owners in NJ by phone and email and got no response. They don't care at all about customer service here. More

My wife and I went to Lia Hyundai in Hartford shopping for a new car. We had visited a total of 4 Hyundai dealerships in our area over 20 times in addition to conducting research online shopping for the for a new car. We had visited a total of 4 Hyundai dealerships in our area over 20 times in addition to conducting research online shopping for the best price. Chris was caught in no less than five lies in negotiating the price on the vehicle we were shopping for. First he quoted a price of 29,495 on MSRP of 31880 Santa Fe Limited and said that was the lowest he could go (period). I had asked if he could go lower for a better price... he said no - that he could not go any lower. We had a price from another dealer for same vehicle with MSRP of 31,990 of 28,500 so I knew he could absolutely go lower. Then my wife asked if he could get the same vehicle in green which she wanted vs black which was in stock. He said no - the price was only good for today and only for vehicles in stock. So I told my wife... let's go to the other dealer. I got in my car and left to go to the other dealer and thought my wife was right behind me. She called me on my cell a few minutes later to ask where I was... that he had come down in price... I said I had left and she should leave too. She said she couldn't because they still had the key to her car from appraising in for a trade in and would not give it to her when she asked for it. Chris was basically holding my wife hostage at the dealership and not allowing her to leave by keeping her key from her. Chris continued to lower the price... came all the way down to 26,500 with our trade in which was basically worthless... an american made suv in horrible condition, 9 years old with over 170,000 miles, bald tires, leaking oil, ac sounding funny transmission slipping etc.... Pretty big drop in price from 29,945 for someone who said that was as low as he could go! Then magically he says he can get the green vehicle for the same price from another dealer... and he admitted to my wife that he always could have gotten it but he just wanted to sell the black one that he had in stock. Hmmm another lie... Chris also said he could give us more for our trade because he had a potential buyer in Russia for our car and that the more miles the better... that since it had 170,000+ miles that was even better than 100,000 and he could get more for it. Now this sounds like something a kid on the playground would make up... not sure if this is a lie or not but with all the other lies... I will just say I find it very VERY difficult to swallow. Chris was very rude, aggressive, high pressured, and frankly acted like a bully and tried to intimidate us. Oh... he also said the vehicle we had looked at for the better price the day before at another dealer was probably already sold... which we knew it was not... He said the tires on my wifes car were not safe to drive... trying to scare her into trading it in right away and driving home the new car... We had just been to CT state inspection and tired were fine! Chris will say anything in anyway he thinks he can bully and intimidate someone into signing a purchase agreement and badgering them into buying a car from his dealership. I finally had to have my wife put him on the phone and threaten to call 911 to have the Hartford Police respond to his dealership for him to give my wife her key so she could leave with her 70 year old mother. THIS is how Chris treats prospective buyers... I am so glad we found out how this dealership REALLY treats it customers before spending a penny with them. I can not stress enough how HORRIBLE the experience with Chris at Lia Hyundai in Hartford was and cannot warn you enough to stay away... Every other Hyundai dealer within an hours drive of Hartford treated us professionally and understood we were shopping around for the best possible price. Everyone knew if we got a lower price somewhere else we would return to every dealer and give them an opportunity to meet or beat the lowest price. Once we worked down to the lowest price - the deciding factors would be who treated us the best and geography. The Lia Hyundai in Hartford actually had the geography part down... Unfortunately the customer service even before the sale was to say the least a nightmare. NEVER Waste your time at Lia... if you are smart that is.... More

We purchased a 2011 Hyundai Elantra two days ago after Key Hyundai of Manchester stole our deposit and did not deliver the car we ordered three months ago. Lia was everything Key was not. Helpful, honest, Key Hyundai of Manchester stole our deposit and did not deliver the car we ordered three months ago. Lia was everything Key was not. Helpful, honest, friendly, professional, prompt with delivery, full of integrity. They redeemed the name Hyundai for us. They made lemonade out of Key's lemons. Thank you for a brilliant experience Jason of Lia Hyundai of Hartford. We will definitely be back to purchase another car from your dealership. Bravo! More

I found a used car online for a great price at this dealership. I emailed them for their internet price and got a prompt reply and later a phone call from Chris the manager. He was upfront and I didn't dealership. I emailed them for their internet price and got a prompt reply and later a phone call from Chris the manager. He was upfront and I didn't feel like there was any pressure to buy. After talking with him I realized the car had a 5 speed (and thus the reason for the great price as compared with all the other cars advertised) and I told him that wouldn't work for me. He thanked me for my interest in their dealership and I thought that was the end of it. About an hour later Chris called me back to tell me he checked the car and it was indeed an automatic. I expected the "and oh by the way, the price I quoted was wrong", but I got none of that. The price was as quoted. I got there the next day to check out the car and it was exactly as described, no bs, no bait and switch. I drove the car and liked it (except it didn't have any floor mats!!), but wanted my wife to see it since it would be her car. They wanted me to put a deposit down on my CC, but I told Chris of a prior bad experience with another dealer and that I would take my chances in the event they sold it before I came back. He then proceeded to tell me they would hold the car for me for a couple of days until I could return with my wife (with no money down). I figured, yea right, the car will be gone this weekend. Monday came and I called and the car was still being held. I went in with my wife and ended up buying the car for the agreed upon price. Again, no bs. They tried the typical up sell of the extended warranty, but I declined. No problem, no hard sell. The paperwork had a few issues, so pay attention to the details and check their numbers when before you sign. Nothing major, just a few clerical errors. If it wasn't for those errors I would have rated the quality higher. But it gets better. They called me back a few hours after I left with the car to tell me they found a set of floor mats that were supposed go with the car that were accidentally left out when they cleaned it. Bottom line is that they did what they said they would do and stuck to their word. It's tough to find those simple honest qualities in a dealership now-a-days. All in all it was a good experience. More

2008 Hyundai Sonata I purchased a used 2008 Hyundai 2008 Hyundai Sonata I purchased a used 2008 Hyundai Sonata with about 7,500 miles from Lia Hyundai of Hartford, CT. I had the following experience 2008 Hyundai Sonata I purchased a used 2008 Hyundai Sonata with about 7,500 miles from Lia Hyundai of Hartford, CT. I had the following experience: 1. I received a price from the manager that was acceptable and stated I wanted to think it over and would come back the following day. I did come back and a different manager was assisting the salesman and quoted a price $ 400. more than the day before. The salesman stated he was in agreement with me and a half hour later the manager finally agreed on the original price. 2. We picked the car up later in the day after the car was serviced and made ready for delivery. Only one set of keys was delivered to us when originally there were two sets. We were told the keys we saw were probably for a different car. How could that be, we only looked at the one car. We were told “only included are the keys that came with the car when the car came into the dealership”. Additional keys came with a charge of $ 100. each. 3. When we took the Sonata for a test drive, the Sonata four floor mats were in the trunk. When we took delivery of the car, the floor Mats installed in the car were embroidered Elantra. We requested the original Sonata embroidered floor mats and were told “only included are the floor mats that came with the car when the car came into the dealership”. They gave us the Elantra floor mats 4. The Sonata was to be cleaned and serviced prior to delivery. Car was not vacuumed and spill stains were still cup holders. Also: a/ . Mileage on windshield sticker indicated oil had been changed and stated next oil change at about 10,800 miles. The mileage listed on the windshield sticker for the next oil change was about 3,000 miles more than what was on the odometer. I checked the oil stick after I took the car home and the oil on he stick was very dirty. I had the oil changed the next day at a local service station. b/ After the oil change I drove the car for about 1.200 miles. I checked the oil color on the oil stick and it was much cleaner than when I checked the oil after the car was delivered to me be dealer. c/ Car was used by a smoker. Dealer covered up the smoke odor with a spray and the smoke odor was not noticeable during the test drive nor the pick up. But within a few days after delivery it certainly was noticeable. d/ Windshield spray reservoir was empty. e/ We did get two remote control devices with the car keys after a very long discussion. The remote controls work for the car doors but not for the trunk. f/ The plastic light covers for the bottom corners of the driver and passenger doors were missing. When we asked for replacements we were told “only included is the equipment that came with the car when the car came to the dealership”. We took delivery with no light covers. Reason for review: to alert other buyers of their bad business practice. More