Lia Hyundai of Hartford

Good Experience with Lia Hyundai I had a very good experience at Lia Hyundai and lease transaction is smooth and fast. Sales representative Raj is very Cool and helped in leasing the I had a very good experience at Lia Hyundai and lease transaction is smooth and fast. Sales representative Raj is very Cool and helped in leasing the Vehicle. More

Worst customer service ever even from the Sales manager I had a very poor experience when I purchased my car from Lia Hyundai Hartford last year. The only way that they compensated me was by giving me 2 fr I had a very poor experience when I purchased my car from Lia Hyundai Hartford last year. The only way that they compensated me was by giving me 2 free oil changes. I wasted days and days of waiting around for the Sales Rep to finalize my purchase. They hit my credit report 23 separate times which I cannot remove from my credit report for 2 years! Everything the Sales Rep assured me would happen was a lie. He assured me that the car would be certified pre-owned – it was not. They assured me that my payment would be in a certain range – it was not. They assured me that I did not have to put down a cash deposit because I was trading in – last minute they demanded a cash deposit and claimed I was informed of this. I was not. When my purchased car was finally given to me and I was told I could leave, it was FILTHY inside and out with an empty gas tank and did not go through emissions! I could go on and on about my horrible experience at Lia Hyundai of Hartford. This year, I decided to give them another chance and look into another purchase. After all, we all deserve second chances, right? I know I needed one with my credit score being on the lower side. I spoke with the Manager, Gene and explained how I was reluctant to work with them again after my unfortunate experience last year. He assured me over and over again that he would make sure I received exceptional customer service this time around. That was 2 weeks ago. I have been waiting and waiting for a return call for 2 weeks. I have called several times since then, they keep telling me they will have the Sales Rep get right back to me. They claim he was out sick. Then he was in the hospital. Then he was with a customer.. and the list of lies once again goes on and on… Horrible customer service. If at all possible – go somewhere else. This place treats you like you are invisible. You must beg them for return phone calls or proper consideration and the honesty is non-existent. Even from a Sales manager! There are many other options if your credit is not up to par. worked with Brett, Gene and Roger More

NOT SO GOOD Experince Just got back from this Horrible dealership - STAY AWAY people the sales associate I talked over the phone asked me to visit at 5:00 PM - She was n Just got back from this Horrible dealership - STAY AWAY people the sales associate I talked over the phone asked me to visit at 5:00 PM - She was not there, so I got another sales guy - he took his time to take all the information possible from me and still I left the dealership without test drive the vehicle I like and got no appraisal for my car - 2 hours of NOT SO GOOD Experince More

rencently went there and will never go again. I rencently went there to purchase a car, the saleman was nice and did a good job helping me but the finance mananger was horible very rude and he act I rencently went there to purchase a car, the saleman was nice and did a good job helping me but the finance mananger was horible very rude and he acted like he was doing me a favor. I had a trade in a brand new car he gave me a very low offer for it and say my 2013 vw should be in the auction because tragarse the only place people would buy my 2013 vw. After he spoke to me he i got up to leave he did not even offer me a business card incasse if i change my mind. Like what kind of manager act like they dont need a customer? Horible finance manager. I Would never get a car from lia Hyundai or recomend it to someone. More

Hyundai Brake Job I was able to call in on a Thursday morning and get an service appointment that afternoon to have the front brakes on my Hyundai Elantra serviced at 6 I was able to call in on a Thursday morning and get an service appointment that afternoon to have the front brakes on my Hyundai Elantra serviced at 68K miles. I was promptly taken care of when I pulled into the Service Area and was out within one-and-a-half hours. I also had a 20% off coupon for the work and everything was done expertly. Very satisfied. More

Junk car Horrible experience rude people They sold me lemon but they forget about the law!tried to contact them million time and no respond Stay away the m Horrible experience rude people They sold me lemon but they forget about the law!tried to contact them million time and no respond Stay away the manager Salvatore so rude and doesn't care about safety my car that I bought from them last month fail the safety inspection People safety is not important for you mr Salvatore but very important for me and all of America Stay away from them More

in 3 times to fix passenger seat that stopped moving 2 times I made an appointment only to be told I was there for an oil change. Had to get the general manager involved to get parts ordered and seat fi 2 times I made an appointment only to be told I was there for an oil change. Had to get the general manager involved to get parts ordered and seat fixed Sat for 5 hours on 3rd appt.......no loaner........they couldn't find an electrical problem Got home, seat does not go back....only forward Not to mention I was on time for my appointment but service people did not sign me in for 20 minutes and then a 15 minute wait before they even took my vehicle into a garage Lia Hyandai of Hartford -------no more cars bought there!!!!! More

Main Complaints: 1. Chris Bushey from Sales made me Main Complaints: 1. Chris Bushey from Sales made me believe that there would not be a hard inquiry on my credit record when I signed the financing a Main Complaints: 1. Chris Bushey from Sales made me believe that there would not be a hard inquiry on my credit record when I signed the financing application for pre-approval by their finance department but they pulled a hard inquiry anyway. When confronted, the Sales Manager, Chad Pomeroy, said I was making things up and challenged the truthfulness of my complaint. He asked me to get my official report and drive 30 miles one way to their location again to prove it. I just got the official credit reports from all three credit agencies, which prove me right, and I will have to go there again. 2. During our first conversation, after consulting with his manager (possibly Chad Pomeroy, I'm not sure), Chris positively confirmed that the price would be another $2,000 or $2,400 rebate from the price provided by Edmunds.com, which is $26,440. But during our second conversation, they suddenly changed their mind and refused any rebate, citing ambiguous wordings from the Edmunds.com certificate. 3. Knowing that they made several mistakes, instead of admitting it and apologizing, they still denied any wrongdoing, accusing me for my failure to understand the vague language of the certificate regarding to their change in price offering. Chad called in another employee in the dealership, Timmy from Finance, to gang up on me when I complained about the hard inquiry, challenging the creditworthiness of my source ("I couldn't care less about what this software (on your phone) says (about the inquiry)", my definition of hard inquiries, and my integrity ("you are just making up stories"). Absolutely worst attitude I've ever seen from any sales people. Details: I've been in the market for an upgrade of my current car. Did some research on Edmunds.com and they gave me an offer certificate of a new 2013 Sonata SE 2.0T w/ premium package at a price $26,440 from Lia Hyundai of Hartford, which was a decent deal so I decided to go and check it out last Friday, Oct 11th. I was in a hurry so I did not print the certificate but I have the certificate in my phone as an email from Edmunds. The first encounter with the salesperson Chris Bushey was generally pleasant. When closing our first conversation, I was being entirely honest with them by admitting that I still had to check out some other cars before I can make a final decision whether the Sonata is the right car for me. Chris went to talk to his manager (possibly Chad) and came back with an offer of $2,000 or $2,400 rebate. The $400 difference would depend on whether I can successfully apply for financing. I showed Chris the Edmunds certificate and explicitly asked if the $2,000/$2,400 is in addition to the $26,440 price offered by the certificate. He positively confirmed that that was the case. As the $400 difference in that extra rebate depends on whether I can get financing, Chris told me I can just submit a form for their own Finance Department for pre-approval, assuring me that there wouldn’t be any hard inquiry, after I expressed my reluctance of getting a hard inquiry on my credit report when I was still not sure I actually want this car. I explicitly asked Chris again right before I signed the form and he again assured me that no hard pull is going to happen. And this concluded my first conversation with Lia Hyundai of Hartford. I got an email from my credit monitoring service, Credit Karma, who pulls data directly from TransUnion, alerting me that on Oct 11th, a hard inquiry was made on my credit by HYUNDAI-HART. And this really upset me. They told me one thing and did exactly the opposite. I drove there again the first chance I got yesterday afternoon (Monday, Oct 14th) to stop any potential further damage to my credit. Chris told me he was unaware about the Finance Department’s method of preapproval. At this point, from my point of view, the hard inquiry could be sunk cost, and since the price (26,440 – 2000 = 24,440) was attractive, I was genuinely willing to go through the process and make the deal happen, with the possible further rebate with financing (24,040). I engaged in deep discussion about financing with Chris but, for a first timer in getting an auto loan, the uncertainties and the complication reached a point that I went back to the option of paying it in full and just get the 24,440, a price Chris confirmed with me again and again. I asked Chris if their Finance Department can take off the hard inquiry, since I was willing to pay in cash and the hard inquiry really did happen without my consent. He went to talk to the manager and that was when everything changed. First he came back, telling me the 2000/2400 rebate was no more, as the Edmunds certificate says “Price MAY include incentives and manufacturer rebates”. But the certificate also says “Lia Hyundai of Hartford is committed to: Additional rebates may be available to those who qualify.” And after so many times of confirmation from Chris, I, as a customer, had enough reason to believe in the validity of your additional 2000/2400 rebate and use that as an interpretation of the vague language of the certificate. Changing price offering at the very last minute is not the way to business and everybody knows that. Chris was no longer able to resolve this issue anymore and I asked to talk to his manager. That was when Chad came in. I try to be as objective as possible in this review but I have to add here the experience with Chad is the worst I have ever had my entire life. He was not prepared to help to begin with and became hostile and passive aggressive soon enough. He simply refused to admit that the sales person under his supervision made the mistakes. Regarding to the price change, he ignored the vagueness of the language on the certificate and the fact that Chris was the one that led to my convinced interpretation of the language by pointing that sentence (Price MAY include…) out multiple times, implying that it was my mistake to believe in the 24,440 price, which your salesperson confirmed again and again, any way. OK. That’s the way you deal with your screw-ups and that’s fine. No deal then. Just take the hard inquiry off my record and I will try to forget this horrible dealership. And then what happened was already illustrated in Point 3 of the Main Complaints. Now I have the reports and I have to go back and deal with these people. Thank you Lia Hyundai for a lesson for life. More

This ordeal began with the engine failure of my 2011 Sonata with 54k miles.Iwas first acused of not having any service records since purchase.I pointed out that i have been using a extended range fully Sonata with 54k miles.Iwas first acused of not having any service records since purchase.I pointed out that i have been using a extended range fully synthetic oil that removed the necessity of coming to the dealer ship every 7500 miles.Ifurther explained that this oil was good for up to one year or 25 k miles.I showed him my 3 reciepts for the oil changes and suggested because i had no reciepts from the dealer for service that the warrantee would be invalid. I HAD TO SHOW HIM THE FEDERAL LAW THAT PROTECTS CONSUMERS THAT STATES USING SYNTHETIC LAW DOES NOT VOID YOUR WARANTEE.Imentioned that he needed to remove the valve cover and the failure would be apparent.they would not tell me what failed when the rep saw the damage. theengine failure was found to be a manufacturing defect not oil related!!.To make matters worse they left me without a vehicle for over 6 weeks,only offering me a loaner for 4 days!!!! the other offer was a enterprise rental for $30 a day!!!.I declinded To say i was left stranded was a understatement More

This is My email explaining why I would not be going back to them...: Not sure how that deal was good news....Thanks for your time JD .I am looking to deal with a dealer who is willing to provide the best to them...: Not sure how that deal was good news....Thanks for your time JD .I am looking to deal with a dealer who is willing to provide the best deal out of the shoot, the back and forth does not give me a high level of confidence this is the case... ..first you offer on 13K buy out with high down payment..( the buy out was a very fare offer for sure!). I mention I do not want an out of pocket and I want to try to be about $250 per Month if possible. if you can not do it, no worries, just tell me.........Then you all come back a Min latter you make a no Money down offer I was about ready to go with as I started to fill out the credit application....Then you say oops sorry that deal requires $1,700 down... and I walk after you gave me my keys back... not sure why you had to hold those as you never car out.... ...no problem if the deal can't be done I understand, then you come up with a way with your VM to offer $1,000 down on a 13K pay off at $286 per month , $700 less.? Then I respond with a lower payoff of $11,797 pay off $1,200 less pay off 0 down and now at $282... $4.00 difference ? WhyDo I need to make any down payment I am bringing in a 2012 clean trade? Please try to put yourself in my shoes....Please share this email with your sales Manager for sure....I will not be back to your dealership any time soon,I was born at night but not last night... I wish you all the best. More