Lia Hyundai of Hartford

Cliche' - Run Up Repair Costs on Customer Most disappointing service I have experienced. Took my car for brakes to be serviced, and walked away with a Huge Bill and interestingly missed the m Most disappointing service I have experienced. Took my car for brakes to be serviced, and walked away with a Huge Bill and interestingly missed the most dangerous issue with my car and that was a Tie Rod that needed repair was not identified. This started with the service department telling me that they could not turn my rotors because they were to rusted. The rotors on my Sonata had never been turned prior. After the manager saying that he would not allow my rotors to be turned, and that if I took the car away from the dealer I had to pay a large amount of labor costs, I was also informed that they had already started unapproved repairs. Finally with the "existing" labor cost hanging over my head I agreed to go forward with the repairs. These repairs included having the alignment done, interestingly the next day I took my car to NY State for Inspection and Emissions testing and was told that I had a bad Tie Rod. How can you align a car with a Tie Rod that is not stable? They tested my battery to tell me that needed replacement, but they never told me a dangerous issue existed with my Tie Rod. My advice, find a good local mechanic or go to another Hyundai dealer for service. More

Poor Customer service and filthy car I purchased a Nissan Rogue from them. I wasn't allowed to test drive the car off the lot or I would have noticed the belt on the vehicle squeals when I purchased a Nissan Rogue from them. I wasn't allowed to test drive the car off the lot or I would have noticed the belt on the vehicle squeals when you accelerate. It bucks and loses power on hills. The A/C leaks as well. I was told the car was around 18,999 the paperwork says that it was 24,000 and the payments are super high. My sales person had a hygiene problem also. I went to pick up the car it was never cleaned and has stains on the seats. When I called the next day to complain I was told I signed the papers its my car. Worst experience ever. I waited two weeks for approval and they screwed up my credit just to get an approval. I wish I never went to this dealership. Now I'm stuck paying $44,000 on a car that was supposed to $18,999. More

Courtney Mims is the strength of the company Despite the past experiences I've had with this dealership and their service manager there is nothing better then going in and seeing Courtney, she is Despite the past experiences I've had with this dealership and their service manager there is nothing better then going in and seeing Courtney, she is very outgoing, smart about her job, when I had an oil change there was one more concern I had on my car, while the mechanic was working on my car she was very kind to keep me posted with what was going on with my car, she is always smiling, also a great shout out to the Mechanic (I forgot his name) very precise to the detail while working with my car, didn't take him too long, my most recent oil change was a great experience More

Happy With Lia Hyundai Business I am completely satisfied with my purchase I like my sales person Ed Jamal he is really helpful honest I am happy and satisfied . I am completely I am completely satisfied with my purchase I like my sales person Ed Jamal he is really helpful honest I am happy and satisfied . I am completely satisfied with my purchase I like my sales person Ed Jamal he is really helpful honest I am happy and satisfied . More

Always impressed! Every regularly scheduled maintenance visit goes smoothly and I continue to be impressed! This oil change I also brought up a strange noise happening, Every regularly scheduled maintenance visit goes smoothly and I continue to be impressed! This oil change I also brought up a strange noise happening, and after they were able to take a look at it they told me what was wrong, the process to fix it, and told me they'll call when the part comes in. I always feel valued, am spoken to with respect, and am blown away at how easy they make car maintenance! More

Excellent experience, car in great shape Ibrahim Chukadze was my service rep and was very pleasant to work with. He was clear about what my car needed and why. He even shared some tips with Ibrahim Chukadze was my service rep and was very pleasant to work with. He was clear about what my car needed and why. He even shared some tips with me about my upcoming trip to Colorado based on a trip he just took! All in all smooth and easy experience, very acceptable wait time for what was done. More

professional and courteous Very knowledgeable ,professional,and courteous staff. Very personable and friendly,best car buying experience. A special thanks to Salvatore for his u Very knowledgeable ,professional,and courteous staff. Very personable and friendly,best car buying experience. A special thanks to Salvatore for his understanding.Also Ibrahim Chukadze for explaining my new car. Thanks. More

My excellent service at lia Hyundai My experience at Lia Hyundai recently was excellent. Cortney Mims assisted me with my service. She was excellent. She asked me if there was anything s My experience at Lia Hyundai recently was excellent. Cortney Mims assisted me with my service. She was excellent. She asked me if there was anything she could help me with. she assisted me with a couple of items. One was the Eco light was going on and off. She told me that was normal. Also she took care of my new iPhone connection which I couldn't figure out. She did it so quickly. I was very impressed. I rate her as an excellent employee at lia Hyundai. Thanks Courtney I appreciate it!! Looking forward to seeing you in the future. More

Good experience with routine maintenance visit Did not have to wait to talk to the Service. Service rep communicated well and understood what I needed done on the car that day. Did not have to w Did not have to wait to talk to the Service. Service rep communicated well and understood what I needed done on the car that day. Did not have to wait more than a reasonable time for the service to be completed. More

replace cracked windshield first date the wrong service ordered...had to come again...wait 2 1/2 hours (not told) for car to be ready. Poor communication/service. first date the wrong service ordered...had to come again...wait 2 1/2 hours (not told) for car to be ready. Poor communication/service. More