Lia Hyundai of Hartford

This is My email explaining why I would not be going back to them...: Not sure how that deal was good news....Thanks for your time JD .I am looking to deal with a dealer who is willing to provide the best to them...: Not sure how that deal was good news....Thanks for your time JD .I am looking to deal with a dealer who is willing to provide the best deal out of the shoot, the back and forth does not give me a high level of confidence this is the case... ..first you offer on 13K buy out with high down payment..( the buy out was a very fare offer for sure!). I mention I do not want an out of pocket and I want to try to be about $250 per Month if possible. if you can not do it, no worries, just tell me.........Then you all come back a Min latter you make a no Money down offer I was about ready to go with as I started to fill out the credit application....Then you say oops sorry that deal requires $1,700 down... and I walk after you gave me my keys back... not sure why you had to hold those as you never car out.... ...no problem if the deal can't be done I understand, then you come up with a way with your VM to offer $1,000 down on a 13K pay off at $286 per month , $700 less.? Then I respond with a lower payoff of $11,797 pay off $1,200 less pay off 0 down and now at $282... $4.00 difference ? WhyDo I need to make any down payment I am bringing in a 2012 clean trade? Please try to put yourself in my shoes....Please share this email with your sales Manager for sure....I will not be back to your dealership any time soon,I was born at night but not last night... I wish you all the best. More

We had a major problem with our Santa Fe (no fault of the dealership) but Joe Cardella, the GM, and Ira, our sales person, went above and beyond to take care of us and the problem. Joe turned what potential dealership) but Joe Cardella, the GM, and Ira, our sales person, went above and beyond to take care of us and the problem. Joe turned what potentially could have been a disaster into the best car buying experience we've ever had and Ira was great! We could not have asked more of Joe, Ira or the dealership and we are more than happy with our 2013 Santa Fe. Thanks Joe and Ira!! More

I did not intend on buying a car that day but I did any way. The price was inflated, they offered no discount, it ws a hard sell with an interest rate 1% above my mortgage rate. I did not like the car I wa way. The price was inflated, they offered no discount, it ws a hard sell with an interest rate 1% above my mortgage rate. I did not like the car I wanted a GPS system in it. Despite all of this I bought the car. I'm now stuck with a car payment first one in over 12 years, paying 75 dollars more for a Hyundai than my 2001 cadillac which they wanted to give me only a dollar for, and the sticker price on the 2013 Elantra which I believe was only supposed to be 16 thousand, not 19 thousand. My fault, I listened to an excellent salesman, the features of the car I like, and it is good on gas. I can't afford the $366 car payment, it now takes up all of my discretionary money, monthly. My fault, at one point I did try to walk away and should have continued walking out the door. Excellent salesmanship was the reason I purchased an over priced Hyundai Elantra three months ago, I still regret the decision, because of my financial burden. More

I used to have a Chevy Blazzer and wasn't getting good gas millage and My Dad told me it was time for a new car. He picked out my Elantra,color and all, told me I was going to love it and you know w good gas millage and My Dad told me it was time for a new car. He picked out my Elantra,color and all, told me I was going to love it and you know what,He was right.I love my Elantra. Doug Ford sold my father his car years ago so Dad went back to see Doug again for me. More

I bought a jeep wrangler 2008 from this place, I even got the $2000 extended warrenty. After I,had the jeep for 1 week I noticed small issues with the clucth rubber ans a small leak above the window. I retur the $2000 extended warrenty. After I,had the jeep for 1 week I noticed small issues with the clucth rubber ans a small leak above the window. I returned it for service and that did nothing. Last week the check engin light comes on I called it in. I only put 10,000 mile on the truck and they tell me I need a $600. Valve repair I fliped because I was sold a bs warrenty. I called jeep they said they will fix it for $150.00 yep that's all! LIA STOP RIPPING PEOPLE OFF More

As a satisfied owner of a 2004 Santa Fe with well over 100,000 miles and no major problems, I have been very happy to suggest looking at Hyundai's to friends & relatives who are looking to buy a n 100,000 miles and no major problems, I have been very happy to suggest looking at Hyundai's to friends & relatives who are looking to buy a new car. Sadly, the recent purchase of a Tucson at the Lia Hartford dealership has been a huge embarrassment to me and a cause of great stress to my family. This vehicle has a major safety flaw. To be specific, without a key in the ignition, a driver behind the wheel, or a foot on the brake, an accidental bump can cause the vehicle to shift itself into gear, and roll. Yes, you read that correctly. No key, no driver, and no foot on the brake and it can roll down the slightet slope until it hits a car, house, tree, phone pole, or what have you. The vehicle was taken back to the selling dealership less than a month after purchase because of this safety issue. The dealership claimed not to be aware of this problem and at the insistance of the buyer checked a new Tucson for sale on the lot. Guess what? Yup! Same problem on brand spanking new FOR SALE vehicle! OK, so the dealership took the Tucson, gave a loaner, and was supposed to take care of the problem. So here we are, TWO WEEKS LATER and NOTHING.....NOTHING has been done! Apparently there has been a total change of management (if that's what you want to call it) who seem to be intent on driving this dealership into the ground. They're off to a great start! They wanted their loaner back and went to pick it up, leaving a parent and three children calling for a ride home! This family finally picked up their UNREPAIRED VEHICLE after having been without it for a two weeks. Can it be driven? Yes. Is it safe? How would you feel if it was YOUR CHILD in this runaway vehicle? EXACTLY WHAT IS THIS HYUNDAI ASSURANCE AND THE WONDERFUL WARRANTY THAT YOU PEOPLE PRIDE YOURSELVES ON AND BRAG ABOUT????? I am totally disgusted in the way Lia Hyundai has handled this serious safety issue. Lia Auto Group and Hyundai USA need to step up to the plate and do the right thing, and at this point the right thing is to REPLACE THIS DEFECTIVE VEHICLE WITH A BRAND SPANKING NEW VEHICLE, UPGRADE THEM TO A SANTA FE WITH ALL THE BELLS AND WHISTLES, AND GIVE A SINCERE APOLOGY for all the anxiety and mistreatment you've put them through. It's the least you can do! The Tucson is junk!! THE MANAGEMENT AT THIS DEALERSHIP NEEDS TO REALIZE THAT CUSTOMER SERVICE AND WORD OF MOUTH CAN MAKE THEM OR BREAK THEM. They need to do the right thing. Question is...will they? More

So me and my wife purchased a used 2009 Santa Fe about 2 weeks ago and we are THRILLED!! Paul Hewitt helped us through out the entire purchase and he made us feel so warm and welcome that it made it easy to weeks ago and we are THRILLED!! Paul Hewitt helped us through out the entire purchase and he made us feel so warm and welcome that it made it easy to buy a car there. We never felt pressured to buy a vehicle here and Paul never came accross like we needed to. They gave us a generous offer for our trade in that in my opinion was more than they needed to give us and was more than car max was offering. They were more than willing to work on the price of the car and all in all i feel we got a good price on the car. I would definitely recommend shopping for your next car here! More

I wasn't sure I really wanted a Hyundai, I was looking for a sedan and had now been seeing Hyundai commercials pretty steadily for the last 10 years. I ended up going to Lia in Hartford to browse around a for a sedan and had now been seeing Hyundai commercials pretty steadily for the last 10 years. I ended up going to Lia in Hartford to browse around a bit. I met Paul Hewitt on the lot and quickly felt respected and welcomed. More than anything, how I feel when I want to buy something matters. I am highly sensitive to pushy sales tactics or rude and unresponsive salesmen. Paul was great. I learned a great deal about the car from Paul and was quickly comfortable with the way things were going. After about an hour I knew I wanted the car, and without being frustrated with me one bit through the entire conversation I decided to buy from Paul. I then met his manager Tom Gallant who was just as respectful and polite as Paul. They seemed to have a great working relationship and it stood out to me. There was a nice vibe in the dealership. The transaction went very smooth and I feel I paid a fair price. I am more than happy with my Sonata and even more happy about the experience I had purchasing the car from Paul, Tom and Lia Hyundai. I will recommend and will return for my next Hyundai......(as long as Paul and Tom are there to visit with). p.s. It's all about the Customer's Experience, its the most important part of the story, and this one, it's perfect. More

The service and people are wonderful. From the time you step in the door until the car is delivered. We have bought several Hyundai vehicles this dealer is the best. Why we were willing to travel from Wins step in the door until the car is delivered. We have bought several Hyundai vehicles this dealer is the best. Why we were willing to travel from Winsted, CT to Harford. Please be sure to recognize them all. As it's a great place. Wonderful people taking care of their customers. That can be said for all dealers. So thank you. With much appreciation and gratitude, Carol & Steve Bellavance 311 East Wakefield Blvd Winsted, CT 06098 More

This was my worst buying experience in 40 years of buying new cars. I was told to pick up the car at a certain time and the sales person told me I had a 2 hour wait to see the Business Mgr because they were new cars. I was told to pick up the car at a certain time and the sales person told me I had a 2 hour wait to see the Business Mgr because they were backed up. Waited 45 Minutes and then was told the car was just being detailed for delivery = would you not think it would be ready for my appointment. Must have lied about Business Mgr to buy time for the detailing. I asked for a lender to go home and will come back the next day to accept delivery which they wanted me to do in the first place = come back tomorrow. Never once was there anything said like what can I do to make you happy = two free oil changes never offered anything. The Sales mManager made me feel like I was the problem and they did nothing wrong. So I asked for my deposit back and immediately he said OK. He let the deal go away - got my deposit back and left with no new car. While I was there there were 2 other disatisfied customers. Lia has a lot to learn about customer service. All they want is the sale. More