Lia Hyundai Albany

Courteous Service by Service Department I needed to have a NY state inspection and oil change/tire rotation. The service rep, Donald Mclennan, was very courteous and explained all parts, lab I needed to have a NY state inspection and oil change/tire rotation. The service rep, Donald Mclennan, was very courteous and explained all parts, labor and costs. He even found me an online coupon to get a discount on the work which was better than the ones I received in the service flyers. After about 40 minutes Donald advised me that an all wheel alignment was needed to correct uneven tire wear which my wife was complaining about before the service appointment. I was advised of the added cost and time in a courteous manner. I had mentioned that I would be going down south on a trip and Donald was concerned that the alignment be done before the high mileage drive.. Again excellent service by Donald Mclennan, Kevin Gannom More

amazing I had a fantastic experience!! Jacob and his team was thorough without being pushy and I'm thrilled with my purchase!! I highly recommend this dealers I had a fantastic experience!! Jacob and his team was thorough without being pushy and I'm thrilled with my purchase!! I highly recommend this dealership. More

GREAT customer service Donald Mclennan was my service person this time. He took the time to explain the 2 recalls that came out on my car, what the mechanics would be looki Donald Mclennan was my service person this time. He took the time to explain the 2 recalls that came out on my car, what the mechanics would be looking for and how long it would take. He also reserved a ride on the shuttle for me to get to work and then picked up to return to the dealership to pick up my car. In addition, Don reminded me I had two other things I needed to be done as maintenance on my vehicle. He was very thorough and very attentive and friendly. More

Hyundai Recall -- GREAT Customer Service from Mike Waldron I initially called the dealership I purchased the car thru (regrettably), and SURPRISE -- they argued with me for 15 minutes about how they didn't thi I initially called the dealership I purchased the car thru (regrettably), and SURPRISE -- they argued with me for 15 minutes about how they didn't think it was an issue covered under the recall, how it would take them days to figure it out, and how they couldn't commit to having a borrow car available for me. This was the second time FUCILLO HYUNDAI of Schenectady's Service department has pulled this ****! My insurance company, informed me of Lia and said I should give them a shot -- so I called and was VERY HAPPY to speak with Mike. He was helpful, informative, patient, and went beyond the treatment ever extended to me in the 2 years of dealing with Fucillo. Mike has gained a customer in me, for the life that I have my car. I highly recommend him. Thank you Mike. :) More

Minimal hassle getting repairs I stopped by with no appointment and Darryl Cross helped me by arranging a loaner car while my car was in the shop for a few days. Everything covered I stopped by with no appointment and Darryl Cross helped me by arranging a loaner car while my car was in the shop for a few days. Everything covered by warrantee, loaner car nicer than mine. Overall a good experience. Darryl used to be in sales and sold me two previous cars, that is what kept me coming back to Lia. More

Love this dealer Terrence B, Sales - always provides me exactly what I want and expect in a vehicle, I tell him exactly what I want and he comes throught every time. Terrence B, Sales - always provides me exactly what I want and expect in a vehicle, I tell him exactly what I want and he comes throught every time. Don McLennan, service - makes me feel like I am the only customer he has - I always feel like "part of the family" there. More

Warranty work and loaner swap I gave a rating of 4 out of 5 stars as Michael Waldron was professional, personal, very accommodating and a little laid back on the follow-up. I gave a rating of 4 out of 5 stars as Michael Waldron was professional, personal, very accommodating and a little laid back on the follow-up. More

PURCHASE OF NEW CAR AT LIA HYUNDAI I basically did my review in the COMMENTS section of this survey. My overall experience was excellent, and my salesperson, Terrence Baxton, was excel I basically did my review in the COMMENTS section of this survey. My overall experience was excellent, and my salesperson, Terrence Baxton, was excellent. Overall the purchase experience was great and very enjoyable. I would recommend Lia Hyundai to other people. In fact, my sister and my mother have both also bought cars over the last few years from Lia Hyundai. We all feel very comfortable going to Lia Hyundai and interacting with the people that work there. More

Lia Hyundai: Straightforward Lease Experience I leased an Azera from Lia Hyundai on January 4, 2016 and I found the leasing process simple and straightforward, and my salesperson did not overwhelm I leased an Azera from Lia Hyundai on January 4, 2016 and I found the leasing process simple and straightforward, and my salesperson did not overwhelm me with vehicle features of minimal interest to me. More

Bought second Elantra through Lia - good overall experience I bought my second new Elantra through Lia. I worked with Terrence Baxton this time also. He was helpful, patient, and willing to work with me on ge I bought my second new Elantra through Lia. I worked with Terrence Baxton this time also. He was helpful, patient, and willing to work with me on getting the deal I was after. Overall Lia has been a good choice with only a few minor hiccups. Most of which I attribute to normal circumstances found in any dealership. The only fault from this visit was that it took a while to have the car ready for me to pick it up. I am not sure why that happened. Although I have had similar situations at other dealers before. More