Lia Honda Williamsville

I was undecided between a Toyota Rav 4 and the Honda CRV. I went to another dealership first and drove the Toyota. My experience was horrible!!!!! The salesman was unfriendly, rude, and had to be paged 4 I went to another dealership first and drove the Toyota. My experience was horrible!!!!! The salesman was unfriendly, rude, and had to be paged 4 times before I even drove the car. When I returned the car he was paged 2 more times before I walked out. As I left he was chatting with a group of other salesmen. Completely disgusted and convinced my car buying adventure was done for the day, my girlfriend talked me into going to Lia HOnda. It was like I walked into heaven!!! From walking in the building to driving away with my new HOnda CRV I was treated with kindness and respect from everyone in the building!!! Everyone was knowledgeable and friendly. What a wonderful experience!!!!! Love, Love, Love Lia HOnda!!!! Thank you Mr. Llamas & the whole staff, especially Emma! I thank you all! More

Joe is very friendly and helpful. Car was in excellent condition! Felt we got a fair deal on our trade. Good dealership with nice selection. condition! Felt we got a fair deal on our trade. Good dealership with nice selection. More

We were very pleased with the prompt attention we received as soon as we walked in the door. We found the vehicle we wanted and we received good trade-in value for our old automobile. The salesman received as soon as we walked in the door. We found the vehicle we wanted and we received good trade-in value for our old automobile. The salesman was informative and not pushy. The whole process of buying a new car was enjoyable and without difficulty. We had the whole deal done with just two visits to the dealership. Thank you. More

Antoine and the entire Lia staff were very helpful in providing me with the information needed to make the Odyssey my minivan of choice. Lia provides Total Customer Satisfaction and Value. providing me with the information needed to make the Odyssey my minivan of choice. Lia provides Total Customer Satisfaction and Value. More

Mike Taylor is a patient, extremely knowledgeable,friendly person that was a pleasure to work with. Lia is lucky to have him. We expect the same care from their service department. knowledgeable,friendly person that was a pleasure to work with. Lia is lucky to have him. We expect the same care from their service department. More

The environment at the dealership was very customer friendly and I didn't feel pressured or uncomfortable as often is the case at car dealers. Don Kassidy did an excellent overall job and I would most friendly and I didn't feel pressured or uncomfortable as often is the case at car dealers. Don Kassidy did an excellent overall job and I would most certainly refer family and friends to Lia Honda and Don Kassidy. More

I had a wonderful experience at this dealership. From the minute I walked in the door to the time I drove off in my new ride. My dealer Don was very friendly, knowledgeable and very courteous of my time the minute I walked in the door to the time I drove off in my new ride. My dealer Don was very friendly, knowledgeable and very courteous of my time. He showed me around the dealership, explained how things worked, and even fed me. Lol. He gave me a fair amount for my trade in and follow up with me after I took delivery to be sure I was satisfied. I can't say enough nice things about the dealership or my sales person. If dealt with several dealerships and sale people in the past, including other Honda dealers. This is by far the best service you will find in the area. Hands down. Thanks for going above and beyond. More

As we approached the entry to Lia Honda, the door was opened by Chad Smith and we were with him all the way. He sold us the car with his personality, knowledge, patience and persistence without being ove opened by Chad Smith and we were with him all the way. He sold us the car with his personality, knowledge, patience and persistence without being overbearing. He guided us in making a decision to purchase a CRV as the size best fit our needs and wish list. He answered all our questions and kept checking availability, pricing - any and all requests with a smile. It took several weeks to consummate the deal because of health issues but Chad was patient and worked with us every step of the way. Upon delivery, he explained all that we needed to know and I am very comfortable with a follow-up session (if needed) to review things I may have missed because we were distracted with a health issue. Chad was there for us and spent as much time as was needed - thank you for the patience. We have not needed service yet but again I am comfortable with the approach of a team that will be "ours". I would recommend Lia to our friends and actually we came here because of location and recommendation from friends who have dealt with them for many years. More

Lia Honda sent us an eprice for a vehicle we were interested in. They had us wait four days to test drive. On the day of the test drive, they raised the price $2500 and the car had 1000 more miles interested in. They had us wait four days to test drive. On the day of the test drive, they raised the price $2500 and the car had 1000 more miles on it. It had also never been cleaned or detailed. They said the price was a mistake. I wasn't happy, so they offered me $1000 off, which was still $1500 more than the original quote, so that's pretty much nonsense to begin with. We did like the car and were prepared to make a purchase. The salesperson, Don, offered us $3000 LESS than what another local dealer offered us for our trade in just a week before. I felt like they didn't want us to purchase their car, like we weren't good enough, which is funny because we have great credit, a desirable trade-in, and were ready to buy on the last day of the month! When I told Don that the other dealer offered that much more, he acted like we were lying and stormed off! Seriously! I'm so sorry to have tarnished their precious salesfloor with my presence. We drove down Transit to West Herr and ended up driving our new car home that day! I can't recommend West Herr Honda highly enough and I will let everyone I know how terrible our experience was at Lia. More

I have been a Honda vehicle owner since 1984; I just I have been a Honda vehicle owner since 1984; I just purchased a 2012 CRV. When I was ready to look for a new vehicle, there was never any question I have been a Honda vehicle owner since 1984; I just purchased a 2012 CRV. When I was ready to look for a new vehicle, there was never any question as to what make it it would be, it had to be another Honda. Over the years I have been pleased with Honda's quality, durability,value. My dealer, Don Kassidy, was great. Professional,personable. I felt at ease with him-never rushed or intimidated during several meetings with him leading up to the purchase. Thank You Lia Honda and Don-I love my new CRV! Judy Varano More