Lia Honda Williamsville

My family was looking for a Honda Odyssey starting from Rochester, NY. We came across Lia Honda in looking at offers from Edmunds.com. Lia's prices were very good - better than any place we could find in R Rochester, NY. We came across Lia Honda in looking at offers from Edmunds.com. Lia's prices were very good - better than any place we could find in Rochester. We called at 9 AM to inquire about a price quote from Edmonds. From the beginning things went very smoothly. We dealt mostly with Norm Daniels. He was great. Lia honored the price promise from Edmonds, they had Odyssey colors that we liked, and they could arrange all of the paper work (by phone, email, or web) so that we would only have to make one trip out to Buffalo. We came out at 1 PM for our appointment to finish up paper work and pick up the vehicle (still the same day). The facilities are very nice. I could probably get more work done remotely in their customer waiting areas than in my office. We sailed through the paperwork. Norm gave us a nice long tour of the vehicle to make sure we were familiar with all of the systems. By 3 PM we were on our way home. This is a great new family vehicle for my wife. She was very happy! My wife commented that this is the way we will be making future vehicle purchases (no haggling, no back-and-forth, no stress). It was all very easy! More

Antoine is a great salesman to work with-- honest, easy going and an all round pleasure to work with. When I took delivery of my 2014 Ridgeline, he unfortunatley had to be at the Buffalo car show and Gera going and an all round pleasure to work with. When I took delivery of my 2014 Ridgeline, he unfortunatley had to be at the Buffalo car show and Gerald did fine job on the paperwork and delivery. Cudo's to both...Lia has a winning team! Thanks Craig E More

We had a wonderful experience purchasing our new Honda Pilot. We have owned several other Honda's but have always dealt with other dealers, the service we received at Lia was truly the best! Pilot. We have owned several other Honda's but have always dealt with other dealers, the service we received at Lia was truly the best! More

Great experience. Norman was very helpful in answering any questions I had. He made car buying very pleasent. I would buy from this dealership again. thanks Norman any questions I had. He made car buying very pleasent. I would buy from this dealership again. thanks Norman More

My Honda Fit was in for brakes, rotors, and new tires. When I got it back I noticed that it had a vibration at highway speeds of 55 - 60. I brought it back a few times and the mechanics could not figure When I got it back I noticed that it had a vibration at highway speeds of 55 - 60. I brought it back a few times and the mechanics could not figure out the problem since everything checked out on the balance/alignment machines. I brought it back again feeling exasperated. This time Mr. Dave Hoffman worked on it himself. He took a lot of time working with it, driving it, testing it again and finally found the problem. I can't recall exactly what he said was wrong but it is fixed and it runs like it did when it was new. I will continue to be a loyal Lia Honda customer. Mr. Hoffman is a great guy, very patient, and from the get go told me that he would make things right with my car. Even arranged a loner for me. I don't think I would have been as patient and pleasant as Dave Hoffman if our roles were reversed. I was very impressed with Dave Hoffman. It is easy to see why he is the Service Manager. I love Honda's and I will be a lifer at Lia. Thank you. More

Came in without an appointment and was taken in right away. Very friendley service personel, showed me my vehicle when it was up on the lift and advised me of some future service needs. They offered all away. Very friendley service personel, showed me my vehicle when it was up on the lift and advised me of some future service needs. They offered all kinds of snacks and drinks and was able to use my laptop for the short while I was there. I would rate this a 10 plus and will continue to come her for service. Thanks!! More

Michael Taylor did not rush me. He helped me above and beyond so that I could make my decision with assurance. Whatever I asked for, he gladly provided it. He was always respectful and compassionate. beyond so that I could make my decision with assurance. Whatever I asked for, he gladly provided it. He was always respectful and compassionate. Viewing his artwork and the descriptive notes written with each one made the waiting time almost nonexistant. I have dealt with Mike for many, many years and it is always such a pleasure. More

So very pleased with the purchasing experience at Lia Honda. Will Litton is, by far, the best salesperson I have ever had the opportunity to deal with. He made sure my buying experience was smooth and wo Honda. Will Litton is, by far, the best salesperson I have ever had the opportunity to deal with. He made sure my buying experience was smooth and worry free. My husband and I both purchased vehicles in the same week. Our first purchase was at another dealership and the difference in the two experiences were night and day. No high-pressure wheeling and dealing with Will and Lia. We were impressed by the manner which sales negotiations were handled. We truly left Lia feeling that our time had been respected and that we had a wonderful sales experience. Good customer service/customer relations is something rare of late, but not at Lia Honda. So glad to have done business here, we would highly recommend Will and are confident that we'll return to Lia for all our service needs. More

I was very impressed with how helpful Phil was when I got my car serviced at Lia Honda. He took the time to explain what was wrong and how it could be fixed; giving me options to chose from and recommendatio my car serviced at Lia Honda. He took the time to explain what was wrong and how it could be fixed; giving me options to chose from and recommendations for future work. His advice saved me money in the short-term. A service centre that has staff who are helpful and not trying to deceive customers for profit is a rare find. I found the staff at Lia Honda to be very helpful. I was also impressed by the amenities that made the wait more than bearable. I was able to work on my laptop, charge my cell phone, and there was ample free drinks and treats (including popcorn and ice cream!) They also offered me a ride to the mall since the work required was going to take awhile to complete. Thanks to Phil and those who worked on my Pilot. I will definitely return. More

Took my 2004 Honda in for a repair on the ignition switch. I could not put the key in. Car was towed to Lia Honda. I had the switch replaced and an oil change. They charged me 750.00 for this repair. switch. I could not put the key in. Car was towed to Lia Honda. I had the switch replaced and an oil change. They charged me 750.00 for this repair. I believe the cost of an ignition switch is about 177.00 if I was to buy it. They way over charge their customers on repairs. I will never buy another Honda. Also, I know there was a recall on some of these vehicles for the ignition switch, and if that is the case, they will get paid twice for this repair then, however I will be checking into the recall, trust me. More