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Lia Honda Williamsville
Williamsville, NY
987 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 987 reviews
July 24, 2017
Did not submit paperwork to insurance company You wrote a review for Lia Honda 22 hours ago 2.0 star rating 7/23/2017 I bought a new vehicle from Lia in November 2016. The salesman told me I d You wrote a review for Lia Honda 22 hours ago 2.0 star rating 7/23/2017 I bought a new vehicle from Lia in November 2016. The salesman told me I didn't need to get the vehicle inspected because it was new, but he was going to send in a copy of the window sticker and a bill of sale. I thought, OK perfect. My insurance company began sending me request letters and emails for the photo inspection or window sticker/bill of sale. A couple weeks later, my mom went back to purchase a vehicle. I went with her, and thought it would be a good opportunity to ask the salesman about the photo inspection and bill of sale. He assured me he had sent it in. A good month went by and I was still getting emails and letters from my insurance company. I called Lia about this and the same salesman said he would check on it and resend the information. Still, I was getting emails and letters in the mail. It is now July and all along I have been getting emails about the photo inspection. I got a letter today in the mail saying my insurance was going to be cancelled by the end of the week if I didn't submit the paperwork. I called my insurance company. They told me they never received anything from the dealer. Because it has been over 60 days, I now need to go to a car place that does photo inspections and have them submit an inspection. I have to take time out of my day to get this done because Lia didn't do this for me at the beginning. Thank God I didn't get in an accident since I bought it or else who know's if my insurance would have covered it. Lia was also stating that they would give $200 for people who refer other customers, plus the referral would get $50. I only got $50. More
by wallypug
Employees Worked With
William Litton
July 23, 2017
great experience Jacquie was referred to me through a friend and I'm so glad I took her advice. She was so personable and made my car buying experience fun and easy, Jacquie was referred to me through a friend and I'm so glad I took her advice. She was so personable and made my car buying experience fun and easy, the best experience I've had! Jacquie answered every question and concern my husband and I had. This is my first Honda and I love it! More
by Holly
Employees Worked With
Jacqueline Andrusz
July 22, 2017
Jerome was excellent We went in on a Thursday. Our sales process was painless. We went in skeptic thinking we could not find a crv for the monthly payment we could afford. We went in on a Thursday. Our sales process was painless. We went in skeptic thinking we could not find a crv for the monthly payment we could afford. Jerome Hodges did a great job listening to the details we wanted in our new car and he was able to work with the numbers we needed. The sales process was short and never felt like the time was dragging on forever. I was very happy I didn't have to spend all day sitting at the dealer. Thank you so much Jerome. We highly recommend him to anyone looking for a new car and good sales experience. More
by Motto2k2
Employees Worked With
Jerome Hodges
July 21, 2017
Routine service appt. Lourie is very efficient and courteous. I have been servicing my 2006 Honda CR-V twice a year for over ten years. Lourie is the best! Lourie is very efficient and courteous. I have been servicing my 2006 Honda CR-V twice a year for over ten years. Lourie is the best! More
by Gail Shattuck
Employees Worked With
Lourie Bruner
July 21, 2017
Best experience at a dealer ever! Jackie was so professional and instead of just being a very knowledgeable salesperson she became a friendly face that I would gladly buy a car from. S Jackie was so professional and instead of just being a very knowledgeable salesperson she became a friendly face that I would gladly buy a car from. She can answer any question you may have and instantly made me feel comfortable in buying a new car compared to other dealers in the area. I would recommend her for sure to anyone buying a new or used car. More
by sstwin716
Employees Worked With
Kevin Cornell, Jacqueline Andrusz
July 20, 2017
Outstanding service!!! I had an outstanding experience at Lia Honda Tuesday. Lourie in the service department (and her team) were exceptional to work with as I had my fir I had an outstanding experience at Lia Honda Tuesday. Lourie in the service department (and her team) were exceptional to work with as I had my first service experience at the dealership. She was extremely friendly and professional when I came in for my first oil change and tire rotation on my very first new car. She is truly an asset to you dealership. Thank you. More
by SuzieG
Employees Worked With
Lourie Bruner
July 18, 2017
Outsatanding service representive I had a outstanding experience at Lia Honda today Thanks to Lourie in the service department this morning she was very professional and understanding I had a outstanding experience at Lia Honda today Thanks to Lourie in the service department this morning she was very professional and understanding to my car needs. She is an asset to you dealship More
by Joeyb@767
Employees Worked With
Lourie Bruner
July 18, 2017
Very first car was a breeze! I was in the market to buy my very first car, and Jaqueline helped me every step of the way! She didn't try to overburden me with terminology and ext I was in the market to buy my very first car, and Jaqueline helped me every step of the way! She didn't try to overburden me with terminology and extra things I wouldn't need, but instead helped me get the best possible outcome while helping me find my dream car! More
by Troy Eberle
Employees Worked With
Jacqueline Andrusz, Shawn Martin
July 17, 2017
Buying a used car. My first time going to Lia Honda was great. I went to buy a used car that was at a different Lia location and they sent it over without any issues. My My first time going to Lia Honda was great. I went to buy a used car that was at a different Lia location and they sent it over without any issues. My sales associate was amazing and very helpful with the whole process. I would recommend Lia Honda to anyone. More
by MARCELLO VIRGINIA
Employees Worked With
William Litton
July 15, 2017
Service specialist goes the extra mile (pardon the pun) Lourie is professional, courteous, and has an excellent personality. I’ve been going to Lia Honda for years now, and I’ve had Lourie help on multiple Lourie is professional, courteous, and has an excellent personality. I’ve been going to Lia Honda for years now, and I’ve had Lourie help on multiple occasions, each time treating me as a valued customer. I needed an inspection, and Lourie went the extra mile to ensure that the service department got a part for me and installed it without having to put me out of my way too much, even though they didn’t have the part on hand at that time. More
by Bgerk
Employees Worked With
Lourie Bruner
