Lia Honda Williamsville

Awesome experience! Antoine I. and Lia Honda made buying our new Honda a great experience! I would highly recommend them! We were not held hostage for hours in the finan Antoine I. and Lia Honda made buying our new Honda a great experience! I would highly recommend them! We were not held hostage for hours in the finance department going over way too many “extra’s”. Thanks! More

Happy with my purchase Marion helped me set up a time to come in and meet with a specialist When I got there the car was pulled up and ready for me to look over and drive. I Marion helped me set up a time to come in and meet with a specialist When I got there the car was pulled up and ready for me to look over and drive. I highly recommend this dealership for both sales and the service of my car. More

Honda CR-V Purchased my second Honda through the dealership and had another great experience! Excellent customer service from everyone I came in contact with. Wi Purchased my second Honda through the dealership and had another great experience! Excellent customer service from everyone I came in contact with. Will be a returning customer. More

Honest... Professional and Friendly I AM SO happy with my experience. William Litton, was patience ,very helpful and extremely professional. Every staff member congratulated me on "pick I AM SO happy with my experience. William Litton, was patience ,very helpful and extremely professional. Every staff member congratulated me on "pick up day". More

Jacquie made my day Jacquie is such a pleasure to work with!! She tracked down the perfect car for our family, and truly listened to all of our questions and concerns. We Jacquie is such a pleasure to work with!! She tracked down the perfect car for our family, and truly listened to all of our questions and concerns. We felt at ease with the entire process knowing Jacquie was with us every step of the way. She even came in on her scheduled day off to close so I’d have the new car for my road trip vacation. Thank you! More

Not your typical car salesman I loved dealing with Shawn when I purchased my last car a couple years ago. He did not do the typical sales person thing going back and forth and "xxx I loved dealing with Shawn when I purchased my last car a couple years ago. He did not do the typical sales person thing going back and forth and "xxxxxxx" us around. He was very up front and did his best to meet our standards. When I get my next car, I will be sure to deal with him again! More

Not worth it - purchase your vehicle somewhere else! My husband and I researched the 2017 Honda CRV for approximately 8 months and finally decided to go ahead and purchase an EX-L model. We shopped arou My husband and I researched the 2017 Honda CRV for approximately 8 months and finally decided to go ahead and purchase an EX-L model. We shopped around to several of the WNY Honda dealers and Lia Honda offered us the best price. Since we were already set on the car and model, we went ahead and chose the dealership offering the best price. That was our first mistake! We purchased and took delivery of our vehicle on 10/28/17 after an overwhelming sales and finance process. We started the process at around noon and didn't leave the dealership until after 7:00 pm. We had a Chevy lease that needed to be turned in and figured we would turn it in to Lia in one transaction. The salesperson (William Litton) gave us a hard time about this and told us it simply couldn't be done. We were a bit surprised because we've never actually turned in a lease to its home dealership. We said we were not going to make two separate trips and two separate transactions to remove registration, etc. for the lease turn in and the new purchase, so we said we would go to another dealer that would take our lease. The salesperson walked away and 5 minutes later he came back with some lease turn in paperwork. Funny how that works! We agreed on a price, went over insurance forms, and signed all of the paperwork in the mid-afternoon. We figured we were in the home stretch. William reminded us several times to go on DealerRater and Facebook to give him a good review. We had to wait at the dealership until 6:00 pm to meet with the Business Manager (David Piechowiak) to go over financing options. Instead of just showing us our financing options, we had to sit through several presentations about paint protectant and extended warranties. We already knew we were not opting to choose any of those programs, but David continued to press us and borderline guilt us into participating. We stuck to our guns and eventually signed the finance paperwork closer to 7:00 pm. At this point, the dealership had closed for the evening. The only people left were our salesperson (William) and the Business Manager (David). David told us several times that he was really excited to leave work to head out to a Halloween party, so he told us William would help us with setting up the new vehicle. It was dark and pouring rain so we expected to be able to look over our vehicle in the service bay, but David wanted to leave so he requested we look over our vehicle outside. He then proceeded to lock up for the evening while my husband and I waited in the cold rain outside of the dealership while William went to retrieve our car. William brought our car around and tried to explain some of the features on it, but at this point we just wanted to get in the car and warm up and dry off. William reminded us again to leave him a review on DealerRater and we drove the vehicle home. When we got home, my husband checked our auto insurance account to determine if the insurance had been switched over as William indicated. The insurance had NOT been switched over - our account was still showing our old lease and not our new CRV. My husband quickly contacted our insurance company and made sure to get the insurance set up. We drove the vehicle 15 miles home in the dark on Halloween weekend with NO CAR INSURANCE! The next day we inspected the vehicle top to bottom in the broad daylight (and it was no longer raining). We did not have an opportunity to do this at the dealership as David locked up and went home. Upon further inspection, we found a 6 inch scrape on the glove box. We contacted the dealership and were told there was nothing that could be done and it was suggested we use "leather interior cleaner" to try and remove the mark. 3 days later on a trip to Rochester, the vehicle ran out of windshield washer fluid. The tank was completely empty and it was evident that the tank was not filled properly for our purchase of the vehicle. I would not recommend this dealership for purchase of any new or used Honda. More

4 months of service = 4 months of headaches! My husband and I purchased a new 2017 Honda CRV EX-L on 10/28/17. Please see "dealership" review for my information regarding the purchase. Short My husband and I purchased a new 2017 Honda CRV EX-L on 10/28/17. Please see "dealership" review for my information regarding the purchase. Shortly after purchasing the vehicle and filling up with my first tank of gas, I noticed a loud knocking noise on 11/13/17. In addition, I was quite displeased with the gas mileage the car was getting. The car was only getting 27 mpg highway which is much lower than the advertised rate. I wondered if there was an issue with the fuel system causing a loud noise and poor gas mileage. I immediately brought the vehicle to Lia Honda for service. When I arrived at Lia Honda's service center, I was met by Service Advisor Andrew Skok. I told him I wanted someone to look at the vehicle to make sure it was safe to drive and that if any additional repairs were warranted, I would make an appointment to come back. I offered to wait for the vehicle that day. Andrew argued with me that "cars just make noise" and that instead of "pulling a tech off another job" I should "just turn put he radio to drown out the noise." I explained that this was unacceptable as I often take work/client calls in my vehicle and the noise was so loud it was transferring over the call. Andrew said he would have a tech take a look at it. Approximately 30 minutes later, Andre came back with my keys and said there was nothing wrong with the vehicle. he gave me a work order write up which stated the noise was confirmed and told me "the noise is coming from the high pressure fuel pump; it's normal." At this time, I also reported that my email address was listed incorrectly on the work order - it was different from the email address Honda had on file for my New Owner Survey. Andrew said, "oh, don't worry about it" and "that's just for coupons and promotions, mostly spam." I asked if the vehicle had been taken for a test drive and Andrew said "it did not leave the property." I am not a mechanic so I accepted this explanation for the noise and drove my vehicle home. Over the next month, the noise got much more persistent and much louder. On 12/29/17, I brought my vehicle back to Lia Honda for service. I spoke with Service Advisor Andrew Skok again. I asked him to physically get into the vehicle to listen to the noise. he sat in the passenger seat as well as the rear seat. He said "oh yeah, I do hear the noise now" indicating that he didn't actually hear the noise during my first visit and that his explanation to me was falsified. He said it sounded pretty bad so he wanted to have a tech take a look at it right there. I left the vehicle idling and a tech came out and sat in the rear seat of my vehicle. The tech's name was Ralph. Ralph had a shocked look on his face and said he has never heard anything like that on the CRV and then explained to me that he had been working on Hondas for 20 years. He asked me "if my vehicle was ever in an accident" and I said "absolutely not; the vehicle is brand new." He also asked me if I had "run over anything recently" and again I explained "no, I have not hit anything or run anything over with this car." Ralph indicated that there could be something wrong with the fuel pump, gas tank, fuel line, or even the transmission based on the noise. Ralph suggested a full vehicle work up as he "would not be happy with the vehicle either in its current state for $30,000." At that point, I said I would like to bring the vehicle in for a full service work up and we all exited the vehicle. I walked over to the service counter with Andrew and began making an appointment. he said they would probably need the vehicle overnight and asked if I would need a rental vehicle. I said yes as I needed a vehicle for my job (my job requires regional visits throughout the Buffalo area; I cannot be without a vehicle). Andrew said that all of the rentals were booked and he wouldn't be able to schedule me for a rental vehicle until 1/8/18. I said that was fine; I would rather wait and be assured a rental vehicle so that I would not have any interruptions with work. Andrew scheduled me for a drop off appointment on 1/8/18 at 4:45 pm. I arrived at Lia Honda again on 1/8/18 at approximately 4:40 pm to drop off my vehicle for its appointment. I grabbed my work bag and snow brush to transfer into the rental vehicle. I walked over to the service counter to meet with Andrew. he looked confused when he saw my snow brush and asked if I would be waiting for the vehicle in the waiting area. I said "no, we scheduled this appointment to ensure I was given a rental vehicle, remember?" he said that might be a problem because "they were all out of rental vehicles." He told me to wait at the counter for a few minutes while he checked on something in the office. He came back out and said he had a black 2017 Honda CRV LX for me as a rental. He said "oh, some crazy customer can't make up her mind with what she's going to do and this was supposed to be her rental, so you get it now." I laughed and continued the rental process. ***On the next day 1/9/18 at work, I was talking to a coworker about my experience at Lia Honda as she was also in the process of purchasing a new vehicle. It turns out she was the "crazy customer" that couldn't make up her mind the night before and I ended up with her rental vehicle. We were both annoyed that Andrew had spoken about her that way to me (an unknowing customer)*** During the rental process, I was asked to verify my contact information on a tablet. Once again, my email address appeared incorrect. I told Andrew I would like it changed and he said he would change it if I "really" wanted to. I said "yes." I signed off on the rest of the rental paperwork, gave Andrew my keys, and then took the keys for the rental vehicle. I left the dealership at approximately 5:00 pm. On 1/9/18, I received a call during the afternoon that my vehicle was ready to be picked up. The voicemail from Andrew Skok said there was an issue with my gas tank and that some parts were loose and potentially causing the rattle. He said in the voicemail that insulation was added to the gas tank and the straps were tightened. I went to the dealership at around 4:30 pm to pick up the vehicle and was presented with another work order. Again, my email address had not been updated. I figured at this point my email would never be updated with Lia Honda. Andrew said the knocking noise was a "known issue" and the Honda Tech Line Forums would issue a recall for a different repair in the future. Andrew also instructed me to return to the dealership if the noise came back. I drove the car and verified that the noise had gone away. On 2/7/18 after getting a fresh tank of gas and pulling into my driveway, I heard a large rumble noise from the rear of the car. I turned off my heater fan and radio and confirmed the noise was coming from the rear seat area. The noise was the same as reported previously, but this time it had gotten much louder. At this point, the noise was so loud it could be heard from the outside of the vehicle near the gas tank (the noise could only be heard inside previously). I did as instructed by Andrew Skok and brought the vehicle straight back to Lia Honda (driving from Lockport to Williamsville). When I arrived, I was met by either a lube tech or possible assistant (not a Service Advisor) who took down my mileage and brought up my file. He told me there was nothing he could do because Kurt (the tech who worked on the car on 1/8/18) was not there. I asked if I could have another tech look at it and he said there was no time. I asked if there was anyone else in the Service Department I could speak to so he brought over the Service Manager. The Service Manager (Mike Szymanski) was rude right from the start and immediately brushed off our concerns. He said he "didn't understand why we brought the vehicle in when we were already told it was a known issue and there was no fix." I said we brought the vehicle in per Service Advisor Andrew Skok's instructions on 1/9/18. Mike said there was no tech that would be familiar with the noise; I saw Ralph (tech from 12/29/17) walk through the waiting area. I pointed out Ralph and said "can you have Ralph look at it? He's the tech who said it sounded like my vehicle was in a wreck." Mike would not have Ralph look at the car. Mike went on to say that there was absolutely nothing they could do for the vehicle as the Honda Tech Line reported this is a known issue on the 2017 CRV and there is no fix. He said that Lia Honda was instructed by Honda to not work on my vehicle. He said they were "not allowed to make any additional repairs on the vehicle at this time." I asked if I could see that in writing somewhere and he said he "couldn't provide me with that information as all information from the Honda Tech line gets shredded immediately." We asked if they had additional customers with this issue and Mike said "no." Mike stated that our CRV is the only vehicle that has come into Lia Honda with this problem. That certainly didn't make it seem like a "known issue." I asked to speak with someone outside of the Service Department but Mike said no one was available. I explained my frustration that my husband and I spent $30,000 on this vehicle and it has been problematic since the first week we owned it. I explained to him that I was upset that the vehicle has been looked at multiple times and no one seems to have an answer as to what is wrong. I explained that I did not feel comfortable driving the vehicle with a potential fuel system problem. Mike said there was nothing wrong with the vehicle that would cause a safety issue and I asked how that could be true considering no one would actually inspect the vehicle. The last time someone looked at the vehicle was on 1/9/18. Mike continued to deflect and argue with us over every item we brought up. he went so far as to several times raising his voice and stating things like "you are not even contributing to this conversation so I don't know why I'm even bothering to talk to you right now." Mike eventually said he was no longer going to speak with us and told us to contact Honda Customer Service at the 1-800 number. Mike said that we should pursue this option and consider a Buyback or Arbitration program. He also said there is a Regional Honda Representative that visits the dealership once per week. We asked for the name and phone number of this representative but we were only given a name and no contact information. He handed us our keys and told us to exit the dealership. Mike Syzmanski does not have the customer service skills and empathy to be in a customer facing management role. The role of a Service Manager is to manage the advisors and to speak with customers regarding concerns or escalations. A concern with a vehicle is a huge deal (purchase price, safety). Based on our interactions with Mike, we would not feel comfortable with him even managing a customer service counter at a retail store. At this time, we have an open case with Honda Customer Service regarding the experience with this vehicle and Lia Honda as a dealership. More

Jacquie greatly lessens the anxiety that goes with buying or leasing a new vehicle. She is friendly, trustworthy, and straightforward. I am pleased with my greatly lessens the anxiety that goes with buying or leasing a new vehicle. She is friendly, trustworthy, and straightforward. I am pleased with my HRV and will look for her the next time. More

no pressure -very knowlegable jackie me and my wife went to see jackie for a Pilot.we explained what we were looking for and she went out to the lot and got us a new Pilot to drive...expl me and my wife went to see jackie for a Pilot.we explained what we were looking for and she went out to the lot and got us a new Pilot to drive...explained all the features and answered all our questions..delivered our new Pilot the same day in a few hours..ALSO sent us a Christmas card and a thank you card....more dealerships need sales like Jackie...will continue to buy from Jackie...everybody at Lia was nice to us and congradulated us on our purchase...rock on Jackie!!!!! More