Lia Honda Northampton

Negotiation for my 2013 Accord EXL required little haggling. Salesperson has been very responsive to all my needs. Service Department was very helpful in my request to have Home Link installed. Fou haggling. Salesperson has been very responsive to all my needs. Service Department was very helpful in my request to have Home Link installed. Four cylinder Accord EXL's do not have Home Link. I've been very pleased thus far. More

After being treated nicely and shown some interesting vehicles by a decent sales guy, the managers insulted me with their lowball trade-in offer. I knew the value of the vehicle, even if salvage, and the vehicles by a decent sales guy, the managers insulted me with their lowball trade-in offer. I knew the value of the vehicle, even if salvage, and they were way off. Their attitude was awful - it was like they were not interested in selling cars at all. Most places will at least give you some incentives, some discounts, somehow try to make it appear they are giving a fair trade-in deal. Not Lia. They were abrubt, condescending and dismissive. It is sad, because I am a loyal Honda owner and local business owner and wanted to deal locally to support the community. Thanks for nothing, Lia - not only did you miss out on a sure sale, but also on many years of service for both my current and new Honda vehicle. More

they have a very bad attitude. I feel like they even don't want to sell the car. The girl, Jeannine, has a very cold face. She pushed us to sign this, sign that without explaining any details of the p don't want to sell the car. The girl, Jeannine, has a very cold face. She pushed us to sign this, sign that without explaining any details of the payment contract. We made a deal at the first time and we signed a pre-payment contract. When we finally got to sign the real payment contract, the total price was secretly changed. She totally didn't mention those "small" changes. When we pointed out those changes, the finance manager came out and talked to us loudly. That was RUDE. More

Said repeatedly & wrote on purchase agreement that refund was returnable. When they failed to get the paperwork ready so my daughter could sign & get to work in Boston, even though they were told it w refund was returnable. When they failed to get the paperwork ready so my daughter could sign & get to work in Boston, even though they were told it was the only time she could sign, they kept her deposit. The salesman Dave lied to us over & over, saying they had overnighted the check. Lia Honda of Northampton may be friendly but honest and honorable they are not. More

Excellent experience start to finish. I went in looking for a car for my wife concerned with monthly expense. I needed a car for my daughter as well, but I assumed I would give her mine and drive hers(smal for a car for my wife concerned with monthly expense. I needed a car for my daughter as well, but I assumed I would give her mine and drive hers(small sacrifice for an amazing child). I left with two beautiful new Accords well within our monthly budget. One for my wife and one for my daughter. Two very happy women drove their new cars off the showroom as surprised as I was that they did so much to make it work. I can't thank the entire sales team enough. The cars are are amazing. The lack of pressure yet attention and responsiveness to our needs; and willingness to go beyond our expectations to make it all happen was incredible. I would recommend Ray and the dealership to anyone. More

As a long time Honda enthusiast and purchaser of many Honda products I would rate Lia Honda of Northampton, MA one of the best Honda dealerships in the Nation! The service at Lia was the most prolific s Honda products I would rate Lia Honda of Northampton, MA one of the best Honda dealerships in the Nation! The service at Lia was the most prolific service I have ever received and would recommend this dealership to anyone I ever come across! A special thanks to salesman Michael Colon for the most remarkable service I have ever received! I have never seen a salesman represent a company with superior brilliance as much as this gentleman did! Mr Colon made me feel one hundred percent confident in my purchase that I was receiving the best care service known to man and I received that quality! When people comment on how gorgeous my new Honda vehicle is, I say thank you! And think to myself this… “This wouldn’t have been possible without the great service of Mr. Michael Colon”… More

Lia Honda is the best dealership we have ever dealt with!!! The minute we walked in the door, Mike N asked if he could help us. Having done some research beforehand,one of the car we were interested in with!!! The minute we walked in the door, Mike N asked if he could help us. Having done some research beforehand,one of the car we were interested in was the 2012 Honda Civic LX. He brought us on a test drive and was very professional and explained all the "bells and whistles" on the car. We left there as there were 2 other cars we were interested in. After trying the others, we returned to Lia and told Mike we wanted the Civic. Never was there any pressure. We told him what we were willing to pay and there was no problem or haggling. They did not have the color I wanted in stock but would get it. 3 days later we went in and did the paper work. Mike L. could not have been nicer or more professional. By the way, one of the many reasons we chose the Honda was because of their excellent financing terms. The next day we went to get the car. Mike N was away for the weekend so Ashley brought the car around and answered all our question. I came back in 3 days to get the inspection done...service people were also very friendly and professional. As I drove away in my beautiful new car, I thought "This has been the best car buying experience I have ever had". If you are in the market for a new or used car, I strongly urge you to go to Lia Honda....you will not be disappointed. Thanks everyone! More

I have had good service from Lia since buying my 2007 Honda Accord new from Lia. The sale was great and I felt like I recieved a good deal from Lia. BUT.... The service has been EXCELLENT. I receiv Honda Accord new from Lia. The sale was great and I felt like I recieved a good deal from Lia. BUT.... The service has been EXCELLENT. I receive great coupons (which I love) in which I can save booko bucks on service that I need to get done on my car. My last experience was Friday 2/17/2012 and I needed an oil change and wiper blade and had coupons for both. I was greeted by Heather and she was UP AND BEYOND EXCEPTIONAL for getting me in and out in as little time as possible and even called parts so they would have the blades ready when my car was getting the oil changed. She IS TERRIFIC and just one of the many helpful people of Lia Honda. It helps knowing they care for my car and MY TIME like I do. THANKS. Give HEATHER a Giant gold star for me! More

As soon as I came into the dealership I could sense that the atmosphere was really great in here since all the employees were friendly and happy to help. I had an issue with bring pulled over for an alleged the atmosphere was really great in here since all the employees were friendly and happy to help. I had an issue with bring pulled over for an alleged "illegal aftermarket exhaust" when my entire exhaust system was stock. the employees were really helpful and took my car in the shop and put it up on the lift to check the exhaust. they then showed it to me, that everything was fine and provided me with a paper, which certifies that my entire exhaust system is stock, just in case I get pulled over for the same reason again. I would definitely recommend this dealership to anyone that needs honda parts or honda service, and would myself return here in case I needed anything. A great place overall. ps Even the coffee was good. More

I had an unbelievable experience going to this Lia Honda dealership. The employees were very reasonable and so easy to work with and they worked quickly. I did not have any stress coming out of there and I dealership. The employees were very reasonable and so easy to work with and they worked quickly. I did not have any stress coming out of there and I did not have to sit in there for long. I would definitely recommend this dealership because it made financing my first car on my own easy. More