Lia Honda Northampton

Great experience both purchasing and servicing Purchased my used vehicle from Lisa Honda...great experience with salesman Jim Paixao. Then needed to bring it in for a service issue and Jim has mov Purchased my used vehicle from Lisa Honda...great experience with salesman Jim Paixao. Then needed to bring it in for a service issue and Jim has moved into the Service dept. Again great service. Would definitely recommend Lia Honda and Jim as a service agent. More

Great personalized service I took my car to Lia Honda for its state inspection, but was very happy they did a free check of all systems and found a problem. James Paixao was ver I took my car to Lia Honda for its state inspection, but was very happy they did a free check of all systems and found a problem. James Paixao was very clear about the parameters and did not pressure me at all to fix it now. He was respectful, warm, and very clear in his explanations. I hope to deal with him again next time I visit. I did not have a good experience with Sales here--but that was 7 years ago--so now I am giving this dealership another chance. James did a lot to boost my estimation of this Honda dealership and I will happily return, especially if I can work with him (or someone as competent and cordial. More

200,000 mile maintenance As usual the service at Honda was excellent. Kevin Shea kept in touch with me about issues that came up, giving me his thoughts on what needed to be As usual the service at Honda was excellent. Kevin Shea kept in touch with me about issues that came up, giving me his thoughts on what needed to be done now and what could wait. He gave me cost estimates to help me decide. The car was ready on time and drop off and pick up was easy. More

Better than many! I purchased a pre-owned vehicle from this Lia dealership and my salesman Pat Stoddard made the experience easy! He was very professional and accommoda I purchased a pre-owned vehicle from this Lia dealership and my salesman Pat Stoddard made the experience easy! He was very professional and accommodating. They kept every commitment they made to me and then some! I'd definitely recommend this dealership to friends and family! Stuart M. More

Quick and painless Nicole Smith was helpful, knowledgeable and very friendly. She helped me get into a car that I needed at a price I could afford. Everyone there was v Nicole Smith was helpful, knowledgeable and very friendly. She helped me get into a car that I needed at a price I could afford. Everyone there was very attentive. After looking at many vehicles, I got a Fit. It's prefect for my son who is in a wheelchair. His chair rolls right in the back. Very roomy for a small car. In just two hours I walked out with a new car. All in all it was a very good experience. More

Lia Honda of Northampton, MA Working with Salesperson, Jim Paixao, made purchasing our new Honda Odyssey a breeze. He was able to read our needs accurately and quickly presented a Working with Salesperson, Jim Paixao, made purchasing our new Honda Odyssey a breeze. He was able to read our needs accurately and quickly presented a vehicle that really was perfect for us in terms of color, mileage, cost, functionality, condition, safety, and more. Honda really does price their vehicles just under market value. There was real no need for negotiation and we came away from the purchase feeling as if we got a fair price on a great and, most importantly, reliable vehicle. Their representative, Jeff (I forget his last name), who helped us with financing and, ultimately settling the finances, was very clear, very well prepared, and just made the whole process efficient, smooth, and comprehensive. They were able to generate a financing rate that meet our budget. Overall, our experience working with LiaHonda was just a pleasure. Thanks, again, to Jim Paixao for all of his help and for being so easy and comfortable to work with! More

No Wiggle Room! I drove from out of state to make a purchase from the used car lot, cash in hand, preapproved, and ready to sign! They would not budge on their price I drove from out of state to make a purchase from the used car lot, cash in hand, preapproved, and ready to sign! They would not budge on their price and weren't willing to repair any damage on a 2011 Accord that had rust, paint damage, scuffed rims and headlight, and a smashed in exhaust tip. Very disappointed with my experience at Lia Honda and I would never go back! More

Excellent Experience We went looking to purchase a new vehicle and met Ray Becker, Sales rep at Lia Honda. Excellent knowledge on everything we looked at. No pressure, fri We went looking to purchase a new vehicle and met Ray Becker, Sales rep at Lia Honda. Excellent knowledge on everything we looked at. No pressure, friendly and was very helpful in helping us select a vehicle that would meet our needs. Lia management worked with us on a great trade in value and we were able to drive home our new car the same day. An excellent experience as soon as we walked through the door from sales rep to General Manager and then to closure. We have had the car for five days and it appears to be an excellent choice for us. I would not hesitate to purchase another car from Lia Honda and I would recommend them to anyone looking to purchase a Honda. More

FRAUD! They want every last dollar of your hard earned money So they tried to force a warranty on me. I never wanted one to begin with but when it came time to sign the papers it was already rolled into the pri So they tried to force a warranty on me. I never wanted one to begin with but when it came time to sign the papers it was already rolled into the price....2250 extended warranty and I was told that the lender would not approve unless I purchased the warranty. After I bought the car I did some research and called wells Fargo and they informed me it was FRAUD. Lisa Honda forced a warranty on me to squeeze every last dollar out. Well, wells Fargo called Lia Honda and the corporate office contacted me. They were polite and helpful and rectified my situation by canceling the warranty and giving me a 250$ gift card (nice gesture but really does not cover being extorted for 2,250). Well needless to say when I returned to the dealer to sign new papers, there was something else I noticed where they extrapolated every last dollar out of me and probably many other hard working middle class Americans....Dealer Conveyance Fees. I read my forms and saw I was charged 399$ for dealer conveyance fees which apparently just means doing paperwork. When I asked I was told it is normal by all standards but when I looked it up on Google you see on Mass.Gov that this fee is unnecessary and ranges from 35$ to 399$. Lia was the highest of course! So at this point I want to get out of there but I ask anyway, "could we waive the dealer conveyance fee because of all that has happened?". I was laughed at and rebuked. Impossible! He said. Again the corporate office was very helpful but the dealer in Northampton is looking to maximize profit even if they break the LAW. This was not some rogue salesman, it is the DEALERSHIP. Watch out for the forced warranty and if they slap a four hundred dollar dealer conveyance fee walk! Unless you like to be royally screwed and just giving your money away for no reason. Hey, I might start a business, I am going to walk your papers back and forth, fax some stuff for an hour or two, then you give me 400 bucks! Oh wait it will just be rolled up in the loan. So really that will actually cost you closer to a grand. Just for walking some papers back and forth to get your car registered. They want every, last, dollar. More

I came back to Lia Honda of Northamtpon Ma because the first time I came here they were great.....This time was horrible. Too many things to list. Horrible customer service. I buy a new car 2013 they di first time I came here they were great.....This time was horrible. Too many things to list. Horrible customer service. I buy a new car 2013 they did't even put any gas in the car. More