Lia Honda Northampton

Eric Anderson Sales Experience We worked with Eric Anderson on the purchase of our a new Honda Odyssey at Lia Honda. Eric was knowledgeable, courteous, and very professional in hel We worked with Eric Anderson on the purchase of our a new Honda Odyssey at Lia Honda. Eric was knowledgeable, courteous, and very professional in helping us make our decision, going above and beyond to make sure all our concerns were addressed. The entire sales team worked hard to make a winning deal enjoyable. Thanks to Eric and the Lia team. More

Kurt Blakenburg Kurt helped me from beginning to end with purchasing my Honda CR-V. Kurt was honest and very helpful with every detail of my purchase. Kurt worked rea Kurt helped me from beginning to end with purchasing my Honda CR-V. Kurt was honest and very helpful with every detail of my purchase. Kurt worked really hard to met my needs and my busy schedule. Kurt has exceptional customer service skills and his dedication to making the customer happy is top notch. More

Incredible service James Paixao was absolutely first-rate. He presented practical solutions, brought me back into the shop area to actually SEE the work being done and w James Paixao was absolutely first-rate. He presented practical solutions, brought me back into the shop area to actually SEE the work being done and was incredibly helpful in coming up with a plan. My second service today, which was a follow-up to the first, went just as smoothly. The whole service department is wonderful, as is the Lia Honda of Nortgampton dealership. I can't recommend them highly enough!! More

Kurt Blankenburg showed enthusiasm for his product, and plenty of knowledge about it. He was polite and respectful at all times, as were his fellow employees - partic showed enthusiasm for his product, and plenty of knowledge about it. He was polite and respectful at all times, as were his fellow employees - particularly Casey, who gave us further information on our new Civic's "bells and whistles." More

Desiree was Great. I brought my car in for servicing and found Desiree Franks to be very informative and pleasant. She called me to explain extra work needed and helped I brought my car in for servicing and found Desiree Franks to be very informative and pleasant. She called me to explain extra work needed and helped me find which coupon would help me reduce my bill a bit. So many service people these days are not friendly or courteous so it was really a pleasure to work with her and I will try to make sure she is my service person the next time I come. More

Susan 1206 I would like to say thank you to Eric Anderson. For coming to work on his day off to get all the paper work done, so we could pick up the car the next I would like to say thank you to Eric Anderson. For coming to work on his day off to get all the paper work done, so we could pick up the car the next day. More

Jaime Lopez in Service -- kudos! I brought my car in for several maintenance services and also discovered brake work was needed. There were some issues at first (prices quoted on we I brought my car in for several maintenance services and also discovered brake work was needed. There were some issues at first (prices quoted on website were lower than prices quoted at dealer at time of service, it was a bit unclear at first why multiple services at once did not lead to more efficiencies, and thus, lower prices, for labor charges, and it took a bit longer than I expected, even with the additional work). My service rep for the day, who I believe was Jaime Lopez, per the name on my bill, delivered great customer service. He tracked down the some of the problems, such as explaining that the web page was out of date. He talked to his manager and enabled me to get the web site quoted prices. He checked in periodically to explain how the job was progressing. And he explained the issues in a friendly, clear, and helpful manner. He was great to work with on what ended up being a very long day. I would highly recommend working with him. I left still feeling good about Lia Honda, even with the issues, because of what Jaime did that day. More

Salesmen were real people and treated me as real person. My vehicle search was 7 months-duration and led me to 7 dealerships, and some online sites. My financial situation might be considered non-typical, a My vehicle search was 7 months-duration and led me to 7 dealerships, and some online sites. My financial situation might be considered non-typical, and presented certain boundaries in which I had to stay. At Lia Honda, I met and was assisted by three salesmen, two more extensively. All were genuinely friendly, with balance of courtesy, humour and welcoming manner. Each put emphasis on listening to what I needed in a vehicle, and to the financial situation by which I am bound. Clearly, Lia Honda's financial management staff were ready to work with my circumstances, in-concert with the salesmen. Together, they offered me a vehicle with which I was 100% satisfied, and met the price I was bound to meet. However, simultaneously, the price offer was matched by a Subaru dealer for an XV CrossTrek, which I felt had 2 specific advantages beyond the many of the Honda CRV. I chose the Subaru because of its 8.7" ground clearance and more compact size (than Honda CRV). I love the shape and everything else about the HCRV. However, the extra ground clearance and smallness of the CrossTrek fit my needs just a bit more exactly. (Its clearance is also greater than that of the Honda HRV, I think. If not, I stand corrected and apologize for error.) I didn't want to say no to the salesmen of Lia, as they most definitely gave me their full attention for approximately 6 hours, (2 sessions). Both of the two with whom I worked finally, had what I feel was a truly caring manner towards me. They persevered to find the best vehicle that would work financially, too. I really wished I had the means to buy both the Honda and the Subaru! To conclude, let me emphasize that the attentive and caring manner of the two young men who assisted me, and the sales experience they carried out with me, was exceptionally, outstandingly enjoyable and helpful ! If I had the means to buy two cars, I would've bought from Lia without hesitation ! . More

good employee Desiree Frank was great when I had a cracked engine block on my way 2008 Civic. She was informative and extremely pleasant to work with. Thanks Desire Desiree Frank was great when I had a cracked engine block on my way 2008 Civic. She was informative and extremely pleasant to work with. Thanks Desiree. More

Service of Honda Fit James Paixao was great and the service done was excellent. James was very helpful and answered my questions. The service was done within the estimat James Paixao was great and the service done was excellent. James was very helpful and answered my questions. The service was done within the estimated time and done properly. More