Lia Honda Northampton

Susan 1206 I would like to say thank you to Eric Anderson. For coming to work on his day off to get all the paper work done, so we could pick up the car the next I would like to say thank you to Eric Anderson. For coming to work on his day off to get all the paper work done, so we could pick up the car the next day. More

Jaime Lopez in Service -- kudos! I brought my car in for several maintenance services and also discovered brake work was needed. There were some issues at first (prices quoted on we I brought my car in for several maintenance services and also discovered brake work was needed. There were some issues at first (prices quoted on website were lower than prices quoted at dealer at time of service, it was a bit unclear at first why multiple services at once did not lead to more efficiencies, and thus, lower prices, for labor charges, and it took a bit longer than I expected, even with the additional work). My service rep for the day, who I believe was Jaime Lopez, per the name on my bill, delivered great customer service. He tracked down the some of the problems, such as explaining that the web page was out of date. He talked to his manager and enabled me to get the web site quoted prices. He checked in periodically to explain how the job was progressing. And he explained the issues in a friendly, clear, and helpful manner. He was great to work with on what ended up being a very long day. I would highly recommend working with him. I left still feeling good about Lia Honda, even with the issues, because of what Jaime did that day. More

Salesmen were real people and treated me as real person. My vehicle search was 7 months-duration and led me to 7 dealerships, and some online sites. My financial situation might be considered non-typical, a My vehicle search was 7 months-duration and led me to 7 dealerships, and some online sites. My financial situation might be considered non-typical, and presented certain boundaries in which I had to stay. At Lia Honda, I met and was assisted by three salesmen, two more extensively. All were genuinely friendly, with balance of courtesy, humour and welcoming manner. Each put emphasis on listening to what I needed in a vehicle, and to the financial situation by which I am bound. Clearly, Lia Honda's financial management staff were ready to work with my circumstances, in-concert with the salesmen. Together, they offered me a vehicle with which I was 100% satisfied, and met the price I was bound to meet. However, simultaneously, the price offer was matched by a Subaru dealer for an XV CrossTrek, which I felt had 2 specific advantages beyond the many of the Honda CRV. I chose the Subaru because of its 8.7" ground clearance and more compact size (than Honda CRV). I love the shape and everything else about the HCRV. However, the extra ground clearance and smallness of the CrossTrek fit my needs just a bit more exactly. (Its clearance is also greater than that of the Honda HRV, I think. If not, I stand corrected and apologize for error.) I didn't want to say no to the salesmen of Lia, as they most definitely gave me their full attention for approximately 6 hours, (2 sessions). Both of the two with whom I worked finally, had what I feel was a truly caring manner towards me. They persevered to find the best vehicle that would work financially, too. I really wished I had the means to buy both the Honda and the Subaru! To conclude, let me emphasize that the attentive and caring manner of the two young men who assisted me, and the sales experience they carried out with me, was exceptionally, outstandingly enjoyable and helpful ! If I had the means to buy two cars, I would've bought from Lia without hesitation ! . More

good employee Desiree Frank was great when I had a cracked engine block on my way 2008 Civic. She was informative and extremely pleasant to work with. Thanks Desire Desiree Frank was great when I had a cracked engine block on my way 2008 Civic. She was informative and extremely pleasant to work with. Thanks Desiree. More

Service of Honda Fit James Paixao was great and the service done was excellent. James was very helpful and answered my questions. The service was done within the estimat James Paixao was great and the service done was excellent. James was very helpful and answered my questions. The service was done within the estimated time and done properly. More

Visit to Lia Honda Have been using Lia Honda for service since 2001 and have had nothing but excellent results in all my dealings with both the sales and service departm Have been using Lia Honda for service since 2001 and have had nothing but excellent results in all my dealings with both the sales and service departments. Highly recommended. More

Understaffed and NOT Customer Friendly. I use this service dealership because I live in town but they are severely unstaffed here and not very customer oriented. I just spent two days trying I use this service dealership because I live in town but they are severely unstaffed here and not very customer oriented. I just spent two days trying to get through to service department but the lines were so busy that the switchboard person told me the best thing would be to leave a message. I did, TWICE , yet did not receive a call back either day. And my experience when I go to drop off or pick up my car has also not been the best. Many times I will stand at a desk and not even be acknowledged with a "Hello, someone will get to you as soon as we can" And I will stand there and watch the service employees talk with each other , talk on the phone ( sometimes calls are very obviously personal YET not seeming of an urgent matter) . Out of the dozen or more times I have taken my car there it is a rare exception to be waited on in under 10 mins EVEN when I am the only customer there. I also had a car charger that disappeared from my car once and someone lost my lug nut changer yet they did not acknowledge that they lost it, they tried to tell me I never brought it in... which was nonsense as they used it that visit to change my snow tires. I think they do average work for a high price but it is the LACK of customer service that makes me not want to return . More

Wonderful service I recently had my Honda Accord serviced, and as always, the work done on my car and friendliness/helpfulness of the service staff were topnotch. Micha I recently had my Honda Accord serviced, and as always, the work done on my car and friendliness/helpfulness of the service staff were topnotch. Michael Allende helped me on this visit, and he was courteous and informative. I continua to purchase Hondas at this dealership largely because of my experience with their service department, which has been unfailingly reliable, prompt, and attentive. More

Never again. Well first they lied to me that I was not approved on my loan, I was told "I was not approved because of my negative equity or something like that", o Well first they lied to me that I was not approved on my loan, I was told "I was not approved because of my negative equity or something like that", only to find out I was approved but it didn't work out in their favor, meaning they would not make enough money off of me to bother. I was told my payment would be ($$$) and they "would do all they could to get me in". So I went to Curry Honda about the same 2015 Civic LX and guess what? I was approved on the next model up, an SE with a $45 less per month payment and extra warranties(tire and wheel warranty, service prepaid for 5 years, premium warranty covering brakes, battery, struts, bulbs, I can go on and on) all included. Did I mention it's an SE model, not the plain LX I was told was the "Best case scenario if I am approved"? I won't ever suggest Lia to anyone I know. Not to mention when I went back to get my deposit, the finance manager Chris, who was my buddy 2 days before looked over at us and totally snubbed us. I am so glad they lied to me, because I got a better deal at Curry Honda. It was foolish even going to Lia to begin with. I will however say that Casey the salesman was professional and courteous. He should work for a real dealership that cares about people and doesn't lie..... Those 4 and 3 stars are for Casey. More

Awful employees! Walked into showroom and waited over a minute before anyone approached us, then when she did didn't even introduce herself or shake our hands. Asked r Walked into showroom and waited over a minute before anyone approached us, then when she did didn't even introduce herself or shake our hands. Asked rather coldly "May I help you?" We told her we were there to look at Pilots and she asked new or used. We said yes. So she said "I'll get someone." We were a little taken aback and waited for someone else to come help us. After a few minutes, Ray came over and said in the same cold way "Can I help You?" Again, without introducing himself or shaking our hands. We stated what we had told the woman and he said we don't have any, rather rudely. At this point my blood pressure started rising and I was ready to leave. I said well your web site showed that you had one new this morning and one used. He said we sold the new one today and the used is in Albany. We proceeded to his desk and he looked online. He said there were 2 used at the Lia Toyota dealer across the street and he could bring them over or we could just drive over. Whatever was his attitude. He was just rude and arrogant the entire 10 minutes we talked. We have never been treated that way. I can't believe that's how they treat people they want to buy a car from them. We told him we would just go across the street and look at them there. We couldn't wait to leave and never go back. More