Lia Honda Northampton

Worst experience of my life. Stole my money This was the worst car experience of my life and I will never buy another car from this dealership again. My sales guy told me he will drop the price This was the worst car experience of my life and I will never buy another car from this dealership again. My sales guy told me he will drop the price of the car too meet a certain monthly payment plan I can afford while having warranty and everything included. Once I got home and checked the paperwork, I noticed the car value wasn't dropped but instead my warranty was. So I went back to complain about the price of the car remaining the same and how I lost warranty and they would help me out or work with me. I bought an 18500 car and they wouldn't drop a single penny for me. EVEN THOUGH the sales guy lied and said he would. They will lie to your face just to get a bigger commission check. I do not recommended coming here unless you want to get screwed for your money and have the worst expense of your life. More

Ray Becker left a nice big impression on me Ray Becker understood right away what my needs were when I came into Lia Honda in Northamton, MA. He inteoduced me to several options which all suited Ray Becker understood right away what my needs were when I came into Lia Honda in Northamton, MA. He inteoduced me to several options which all suited what I was looking for. He encourages me to test drive in their large lot to the aidw of their building, the vehicles I felt I liked the best and finally I took the one I most likes for a spin on the nearby highway. Once Ongor back from the test deive, Ray Becker was extremely helpful in helping to get all the indo needed in order for me ro drive away in my new Honda the day after. Ray even walked me to the Service Center and introduced me to the mechanics! Thanks again Lia Honda and Ray Becker. More

Really friendly Jerzy was a really nice salesman. He was patient, kind knowledgable and he spent a lot of time with us. He wasn't annoying or pushy the way some sales Jerzy was a really nice salesman. He was patient, kind knowledgable and he spent a lot of time with us. He wasn't annoying or pushy the way some sales people could be (Especially car sales people). All of the other people were nice as well. Although Jerzy seemed unable to make any decisions without first consulting a manager and that made the process take a really long time. We went back the second day when we decided to buy the car and ended up being at the dealership from 10:30-3:30 because everything was taking so long (the paperwork, final cleaning, finances etc). I don't think that was in the salesmans control, but the dealership should of asked us to come back the next day once everyone else did what needed to be done. That's my only criticism. It was a pleasure to work with Jerzy though. More

Fantastic Scott Whitehead was a fantastic sales person. He was able to accommodate me and have my car ready the next day. Thank you for walking me through the p Scott Whitehead was a fantastic sales person. He was able to accommodate me and have my car ready the next day. Thank you for walking me through the process of purchasing my first car! More

Not to much hard sell, and very good knowledge. Ray Becker is the first salesman who actually knew quite a lot about the vehicle he was selling. Most salesmen have their little canned sales speech f Ray Becker is the first salesman who actually knew quite a lot about the vehicle he was selling. Most salesmen have their little canned sales speech from the dealership or limited knowledge of the vehicle they are trying to sell beyond color and gas mileage. I have bought a lot of cars in 53 years of driving. If you go to Lia of Northampton I would recommend Ray as the salesman to deal with. More

Amazing!!!! This is the BEST dealership I have ever worked with. I was in 2 accidents in a month-resulting total loss both times and was super grumpy to have to g This is the BEST dealership I have ever worked with. I was in 2 accidents in a month-resulting total loss both times and was super grumpy to have to go car shopping again but Kevin and Jason both were wonderful and made the process so much easier than any dealership I worked with in the past. I recommend everyone to go here for their next car. I know for sure I won't be going anywhere for another car. 11/10 recommend them!!! More

Sales people lied to me and the service department was poor I bought a 2013 Honda Civic from Lia Honda of Northampton and the experience overall was both stressful, and difficult. The sales people lied to me I bought a 2013 Honda Civic from Lia Honda of Northampton and the experience overall was both stressful, and difficult. The sales people lied to me about my deposit being non-refundable after they backed out of a verbal agreement to do some minor work to the car prior to me signing for it. The car was delivered from their Lia Colonie location and did not come as described. It had 7k more miles than listed, different tires, and had more cosmetic damage than the listing showed. I asked for a couple oil changes for the mileage discrepancy (much less than the NADA value difference) and a new set of tires, with front and rear alignment. I also requested they fix the fender liners which had been put back on incorrectly after a minor accident they didn't tell me about until my mechanic looked at it. I offered this off the bat since they paid to have the car delivered from a sister location and did not want to be difficult about it. They said they couldn't do that, so after some talking, I walked out, and within 10 minutes got a call saying they could do those things. I reiterated what I wanted on the phone and they again, agreed to those aforementioned things. Upon my arrival two days later, the tires were put on but not aligned and the oil changes were taken off the table. They also did not fix the fender liners. They said they couldn't tell me when the last alignment was done but that it didn't need it. Eventually I bought the car and took it back twice for the fender liners to be fixed (they added the little plastic screws but didn't line them up right) and one tire needed to be patched because it was either faulty, or put on wrong the first time. So much for nice "new" tires. Additionally the service department rep was rude to me when I did not know the protocol for picking up my registration from them for a newly purchased car. I expect dealerships to be stressful and to try to take your money, I expect sales people to sell hard, but I didn't expect the blatant lying as a tactic to box me, nor did I expect the extremely negligent service department. My overall experience with Lia was stressful and ultimately, very difficult. I would not recommend them to anybody in the area, and if you do go through them, make SURE you get any agreements in writing because both my sales person and his managers had no trouble promising me one thing and then taking it off the table when it was time for them to make good on their promise. They even lied about the interest rate they could offer me, once I came in to sign the paper, it was higher. I seriously cannot overstate this enough, I made them write some things down, and while they did it begrudgingly, it was the only thing that kept those agreements afloat. More

Great. Mark Poreir was great. His professionalism,sincerity and helpfulness was sincere and greatly appreciated. We will certainly look forward to and consid Mark Poreir was great. His professionalism,sincerity and helpfulness was sincere and greatly appreciated. We will certainly look forward to and consider doing business again with him and Lia Honda. More

This is the reason there is a car salesman stereotype To anyone who is contemplating doing business with Lia Honda in Northampton, DON'T. My boyfriend and I just bought a 2016 CRV this past week and the e To anyone who is contemplating doing business with Lia Honda in Northampton, DON'T. My boyfriend and I just bought a 2016 CRV this past week and the experience was horrendous. These people are the reason there is a slimy car salesman stereotype. They will low-ball you on your trade-in (Make sure to Kelley Blue Book it!), try to make you more "comfortable" with your purchase by promising you world, then conveniently forgetting ever having a conversation with you. Specifically, Ray Becker in Sales and Anthony Bailey in Finance will claim to sweeten the deal by throwing in some "complimentary" perks such as Simoniz clear-coat protectant, extended three-year warranty, etc -- which then show up on the purchase contract for $595 and $1500, respectively. When you question the aforementioned salesman, he responds with the laughably clichéd, "I don't remember saying that." The customer service response is, "We'll note this and put it in your file." Which, what does that even mean? Anyway, my boyfriend returned today to have the clear-coat (that we paid for) applied, only to be stuck at the dealership from noon to 5:15 and still no Siminiz application, which was supposed to take an hour, tops. He has to go back tomorrow. These people will rob you blind and expect you to thank them for it. I am just a random person on the internet that you have never met before, but friend, steer clear. More

Worst customer service experience ever... AVOID AT ALL COST! Too bad there isn't an option to select "zero" stars... that's what their service department and general customer service skills would get. Worst c Too bad there isn't an option to select "zero" stars... that's what their service department and general customer service skills would get. Worst customer service experience ever... and it wasn't even my car! My sister had a valve adjustment performed on her 2008 Honda CRV a few weeks ago. She noticed a smell of burning oil and asked me to check under the hood for her. I opened the hood and immediately noticed that there was an oil leak coming from one of the valve cover stud(s) / bolts holding the valve cover on. Upon further inspection... one of the studs wasn't even finger tight! How do you perform a valve adjustment and then fail to properly tighten the fasteners holding the valve cover onto the engine?!?! I tried to tighten it by hand and the stud just snapped clean off from the engine. CLEARLY someone zipped the fastener onto the stud with an air gun and noticed they screwed up... so then they backed it off and it got loose and started leaking oil. She tried calling the service department to talk to someone about the shoddy work and was transferred all the place for 20 minutes until someone said that the service department was too busy to take her call and someone would call her back. A few hours later, someone finally got back to her and advised us to have the car towed up to them... that it was not safe to drive without the valve cover properly tightened onto the engine. The car was towed up to them on Saturday... sat there all Sunday (service is closed on Sunday). She didn't get a call back until Monday afternoon from a service adviser stating that there was nothing wrong with the car and everything was fine. She then had them call me (I'm the family car guy) to try and make sense of this utter nonsense that her car was "fine" with a snapped valve cover stud. I spoke with a service adviser later the same afternoon and stated that they CLEARLY were the ones who had last performed service on the vehicle and had broken it and were responsible for their work. The adviser said he would call me back sometime today. I just received a call from the same adviser that he spoke to the service manager and that they would NOT be covering the repair to the shoddy work they had performed NOR would they be issuing my sister a refund for the price of the valve adjustment, which they botched. In the meantime, my sister has filed and dealer complaint with American Honda corporate to try and get something accomplished with the severely incompetent people who run and operate Lia Honda Northampton. This is no way to treat customers, let alone human beings. Hopefully American Honda corporate can help us out in dealing with Lia Honda Northampton and if not, we'll be swiftly filing a complaint with the Better Business Bureau to report them for their horribly awful business practices. We're all human and mistakes happen... but when you won't own up to your mistakes, won't stand behind your work and stick it to the customer to pick up the repair bill for your screw-ups... something is severely wrong... and you won't be in business for long if you keep treating your customers with such blatant absurdity and horrendous customer service. More