Lia Honda Northampton

Fantastic experience Scott was extremely friendly, knowledgeable and patient, and put me at ease immediately. He made a tremendous effort to understand my needs and find m Scott was extremely friendly, knowledgeable and patient, and put me at ease immediately. He made a tremendous effort to understand my needs and find me the perfect car; he really listened to me and recommended a model which wasn't even on my radar coming in but which wound up being perfect for me. He took the time to show me the differences between models and answered my many questions, and I came away feeling very listened to and confident in my decision. He was honest and straightforward throughout the purchasing process and never made me feel pressured. All in all, I came away very happy with my new car and recommend Scott highly. More

Excellent service We came into Lia Honda to buy a safer, more modern car for our family. Scott Whitehead was very helpful, patient and knowledgeable, going over all the We came into Lia Honda to buy a safer, more modern car for our family. Scott Whitehead was very helpful, patient and knowledgeable, going over all the options and technological features with us, answering every question. He knows and loves his cars, that's for sure, and he is also very personable, honest and friendly. We walked away feeling great about our new car and grateful to Scott for his help. He does an outstanding job and I recommend him highly. More

Sales consult Ray gave great customer service and when I buy another honda I work with Ray very knowable and knew,what I was looking for a wanted a vehicle Ray gave great customer service and when I buy another honda I work with Ray very knowable and knew,what I was looking for a wanted a vehicle with low,miles and found one for me .thank mary More

Good work! I was looking to get a new car to upgrade to and the staff over at Lia Honda in Northampton delivered. I test drove a couple different models of the n I was looking to get a new car to upgrade to and the staff over at Lia Honda in Northampton delivered. I test drove a couple different models of the new Accord and ended up making the decision after feeling the difference between the 1.5 and 2.0. Cam was awesome and knew his stuff (you were right about the color). He was also very transparent in the buying process which was a huge plus when going though negotiations. Evan was also very friendly and personable when dealing with the financial services and I applaud him for getting me two dollars within my magic number. Good work guys! More

Buyer beware! I think the stereotypical used car salesman was born here! Do your homework using Consumer Reports, NADA (National Automobile Dealers Association) and I think the stereotypical used car salesman was born here! Do your homework using Consumer Reports, NADA (National Automobile Dealers Association) and Kelly Blue Book to determine the market price of the car you're interested in. Also, value your trade-in using similar resources. I found the used car prices to be slightly above market while my trade-in valuation was lower than some of these market resources. I was negotiating on a used car and, in the midst of that process, I was told the car was sold for full price. No call to ask if I wanted to change my offer to full price since I was already "in the process". Just an email saying it was sold. Not very ethical in my opinion. When I complained to the General Sales Manager, he was defensive and said "we'll have to agree to disagree" with his sales policy. More

Wonderful Experience !! I have been a loyal Honda owner since 1988 and just became the proud owner of a 2018 HRV EX-L with navigation. Thus by far has been the best experienc I have been a loyal Honda owner since 1988 and just became the proud owner of a 2018 HRV EX-L with navigation. Thus by far has been the best experience I have ever had purchasing a vehicle. Cam was a pleasure to work with. He was very honest, courteous, knowledgeable and went above and beyond to work with me to finalize this deal. I will definitely be recommending him to family & friends who maybe in the market for a Honda More

Awesome I have bought my last 3 cars at this dealership and been treated extremely well each time. My last purchase was because my little Civic was totaled in I have bought my last 3 cars at this dealership and been treated extremely well each time. My last purchase was because my little Civic was totaled in an accident. The staff was kind and very patient with me as I tested quite a few cars. Picked out a beautiful CR-V, the staff at Lia we're professional and generous. Will recommend this dealership! More

Couldn’t be happier with my first dealership experience! After shopping around for a place to go for my first dealership purchase I wound up at Lia honda. Cameron was who took care of me and I couldn’t be ha After shopping around for a place to go for my first dealership purchase I wound up at Lia honda. Cameron was who took care of me and I couldn’t be happier with my first experience. He made things easy and enjoyable. He was knowledgeable, friendly, very helpful and upfront every step of the way! He made me feel comfortable throughout the whole process and I wound up with a beautiful CRV which is the exact car I wanted. He continued to check up on me even afterwards to make sure everything was going good and that I was happy with my car and for that I will continue to shop and deal with Lia Honda for all of my vehicle needs and will absolutely recommend them and Cameron specifically to friends and family. More

Great customer service I've been purchasing and servicing my Honda's for years at this location. Todd is always very friendly, helpful and goes out of his way to make custom I've been purchasing and servicing my Honda's for years at this location. Todd is always very friendly, helpful and goes out of his way to make customers feel welcome and their business appreciated. It's always a great experience at this location. More

Thanks and Thanks and Ever Thanks to Cam! We recently bought a new 2018 Fit, and actually enjoyed the experience because Cam (and other Honda staff people) made us feel comfortable throughout We recently bought a new 2018 Fit, and actually enjoyed the experience because Cam (and other Honda staff people) made us feel comfortable throughout the process. We found Cam to be totally concerned in honestly helping us, making himself available at all times to answer all our questions and needs, and doing so with great patience, knowledge, and empathy (especially so because we are fussy in how and what we buy). More