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Lia Honda Northampton

Northampton, MA

Overview
Reviews
Vehicles
4.9
570 Reviews
Call Dealership (413) 341-5284
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293 King St

Northampton, MA

01060

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Showing 570 reviews

December 25, 2024

Jill is very helpful and they communicate well across the entire department! Would return for further services. More

by Nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Fuduric
Report | Print
November 29, 2024

Desiree was very responsive and courteous. Highly recommended dealer and service writer. Barnes’s ready as promised. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank, Jason Brooks, Brigette Langolf
Report | Print
Dec 04, 2024 -

Lia Honda Northampton responded

K, we appreciate your 5 stars for Desiree! Thank you for taking a moment to share the highlights of this service visit. We're happy to be your #1 choice for service.

November 25, 2024

I have had the pleasure of working with Desiree Frank for many years. I always feel confident that she will make sure my ten year old Honda Fit has the best service at a fair price! Thank you, Desiree! More

by todd_susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
Nov 26, 2024 -

Lia Honda Northampton responded

Thank you, Todd! We're pleased you had another great service experience with us, and that Desiree made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 20, 2024

Desiree Frank is one of the best if not the best service rep I have ever dealt with. More

by d1n1t2e3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
Nov 20, 2024 -

Lia Honda Northampton responded

We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

November 15, 2024

I had very excited service very professional clean and warm place i enjoy my vist More

by taylorglorious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Archidiacono
Report | Print
Nov 15, 2024 -

Lia Honda Northampton responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Lia Honda your first choice for service.

October 28, 2024

Jill Furduric and her team did an outstanding job to diagnose and repair two bothersome and potentially unsafe issues. The ear splitting brakes are silently safe and my broken front end parts have been More

by mjcormier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Choquette 5 Stars as well!, Jill Fuduric
Report | Print
Oct 28, 2024 -

Lia Honda Northampton responded

Thank you for reporting on the exceptional work Jill and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Honda for the highest quality service!

October 28, 2024

Zahran Zafar and Brigette Langoff and Ally Rock did a great job putting us at ease. They answered all of our questions throughout multiple test-drives and we arrived at a price amenable to both parties More

by D & J
Recommend Dealer
Yes
Employees Worked With
Ally Rock, Zahran Zafar, Brigette Langolf
Report | Print
Oct 31, 2024 -

Lia Honda Northampton responded

Thank you for your outstanding feedback! We're delighted Zahran, Brigette, and Ally all provided exceptional service at every step in the process. Congrats on your new ride! We wish you all the best in your travels ahead, from everyone at Lia Honda.

October 06, 2024

Desiree Frank is a fabulous service rep. She always listens to my concerns, takes care to explain what and why additional services may be needed and, never tries to upsell me. I am very More

by tiffany1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
Oct 07, 2024 -

Lia Honda Northampton responded

Tiffany, we're happy you enjoyed an accommodating and thorough visit with Desiree! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Honda for the best service!

August 20, 2024

Despite very competent service, the price for a new fob key on a Honda CRV was outrageously high. Probably true of all dealers. Terrible customer relations issue, I think. Service Manager Don was just fine More

by Stephengottlieb73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Report | Print
August 17, 2024

I have purchased vehicles here in the past and everyone is always pleasant, this was my 8th car from a LIA dealership. More

by tap56drp52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ally Rock, Desean Martinez
Report | Print
Aug 19, 2024 -

Lia Honda Northampton responded

Congratulations on your new Honda! We're thrilled you enjoyed another pleasant and supportive buying experience with us, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Honda!

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