Lia Honda Northampton
Northampton, MA
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Jill Furduric and her team did an outstanding job to diagnose and repair two bothersome and potentially unsafe issues. The ear splitting brakes are silently safe and my broken front end parts have been diagnose and repair two bothersome and potentially unsafe issues. The ear splitting brakes are silently safe and my broken front end parts have been replaced. Other past schedule, items were noted and also brought up to date.Very gratefully happy ! More
Zahran Zafar and Brigette Langoff and Ally Rock did a great job putting us at ease. They answered all of our questions throughout multiple test-drives and we arrived at a price amenable to both parties great job putting us at ease. They answered all of our questions throughout multiple test-drives and we arrived at a price amenable to both parties for a used vehicle with a trade in. Thank you! More
Desiree Frank is a fabulous service rep. She always listens to my concerns, takes care to explain what and why additional services may be needed and, never tries to upsell me. I am very She always listens to my concerns, takes care to explain what and why additional services may be needed and, never tries to upsell me. I am very happy that I can request her when I make an appointment. More
Despite very competent service, the price for a new fob key on a Honda CRV was outrageously high. Probably true of all dealers. Terrible customer relations issue, I think. Service Manager Don was just fine key on a Honda CRV was outrageously high. Probably true of all dealers. Terrible customer relations issue, I think. Service Manager Don was just fine, not his fault at all. Just an unecessary and unfriendly "way" overprice. More
The process was extremely easy and comfortable, they made me feel safe in my decision and I’d like them to know I’m very grateful, especially Juan Lozada and Xavier Adorno me feel safe in my decision and I’d like them to know I’m very grateful, especially Juan Lozada and Xavier Adorno More
I was met by service attendant Jill Fuduric who saw to my car’s very efficient servicing. My visit was done in a timely manner. Jill was a pleasure to work with. But I must take issue with Honda and its d car’s very efficient servicing. My visit was done in a timely manner. Jill was a pleasure to work with. But I must take issue with Honda and its decision to drop the Fit from its lineup. The Fit was a smaller car with great versatility and economy. Honda has no car in its lineup that is as efficient and well made as the 2024 Toyota Prius. I have owned Hondas from the nineties until today but I believe my next car may be a Prius. More
Lia Honda of Northampton is most fortunate to have Mr. Alfredo Settembre on its sales staff. He was both sensitive to our needs and thorough in covering the many issues of a sales contract. Alfredo was Alfredo Settembre on its sales staff. He was both sensitive to our needs and thorough in covering the many issues of a sales contract. Alfredo was tireless in locating the particular CRV-Hybrid we wanted and then in dealing with the DVM and insurance company (both can be time consuming and very frustrating). His communication skills were very good and he always listened carefully and addressed our needs in a kindly and timely fashion. We are very pleased with the CRV that we have chosen. More