Lia Chrysler Jeep Dodge Ram

Cared about the customer My wives Liberty had a heating issue that was "border" line relative to mfgr.'s warranty...Greg went out of his way to get the repair covered, saving My wives Liberty had a heating issue that was "border" line relative to mfgr.'s warranty...Greg went out of his way to get the repair covered, saving me several hundred dollars... More

Did work without permission and over charged! Did work on my car without telling us it wasn't covered under the waranty, which they stated was when we dropped off the car, our $200 deductible turn Did work on my car without telling us it wasn't covered under the waranty, which they stated was when we dropped off the car, our $200 deductible turned into $718, never called us, did the work without our permission!!!!! We offered to pay $350 which was what jiffy lube quoted us and they said no!! NOW THEY ARE TAKING OUT THE NEW PARTS AND PUTTING BACK IN THE OLD ONES!!! Double labor and A WASTE OF EVERYONE TIME!!!! THEY did this to us on purpose and I will be contacting the BBB!! Terrible customer service!! More

Jeep purchase Told Vincent notaro what I was looking for and he delivered. I asked that we not go back and forth. I was in and out in less than an hour. Told Vincent notaro what I was looking for and he delivered. I asked that we not go back and forth. I was in and out in less than an hour. More

Gerry Benson I finally found the site to write my review. My experience at LCJDR was perfect from beginning to end. Gerry Benson made the experience of purchasing I finally found the site to write my review. My experience at LCJDR was perfect from beginning to end. Gerry Benson made the experience of purchasing a new vehicle hassle free. He was polite and attentive. Gerry is an excellent sales person who is knowledgeable and professional. Loving my Jeep and highly recommend doing business with LCJDR and Gerry Benson. There finance professionals(John) get a high five from me as well. Happy holidays and thanks again! Nan More

Completely Satisfied I used a car buyer so didn't have to go through the shopping, haggling etc. Gerald Benson was attentive, friendly and helpful. All paperwork was compl I used a car buyer so didn't have to go through the shopping, haggling etc. Gerald Benson was attentive, friendly and helpful. All paperwork was complete and ready to be signed when I went to pick up my car. More

Good experience from beginning to end. This is the second vehicle we've purchased from this dealer. Working with Tim Elliott was one of the best experiences we've had with any salesperson, This is the second vehicle we've purchased from this dealer. Working with Tim Elliott was one of the best experiences we've had with any salesperson, he was knowledgeable, very helpful, polite and friendly, throughout the sales experience. Tim worked hard to get to the price we needed to get to without using any forceful sales tactics. Tim is a great salesperson. Also, from past experience with our previous vehicle, the service has been excellent, and we always ask for the same technician, Rich Rogers to work on the car and we are always satisfied. Good overall experience. More

Awful Awful Awful Went to the lot with my fiance noone really bothered us which was great. I was looking for a nice used ram. I went inside and spoke to a lady that was Went to the lot with my fiance noone really bothered us which was great. I was looking for a nice used ram. I went inside and spoke to a lady that was very nice until i was sent to the salesman. He was very quiet and awkward. He awkwardly showed us a few trucks that fit my criteria. I saw the one I wanted but it was in the shop for work..no big deal. So we sit down and start running numbers for the truck and trade in. Long story short my truck booked for 12000 they offered me 8000 and called it in rough shape. The truck is spotless clean inside and out. I am very picky when it comes to my truck. Whatever moving on. During the back and forth game the sales manager decided to come over. Well he decides to tell me im nuts for the deal id like to get. Ok fine lets work from there. So then he decides to compare my career to his and told me not to tell him how to do his job because he doesn't know how to do mine. OK? ANYWAYS. I decided to do the kbb values (kelly blue book) the same system they use to do there values. Well I showed them the values on my truck and there truck. Bad idea. The sales manager flipped out on me and basically dragged me to the desk he works behind and showed me his values. He basically clicked on things to jump the value of the truck that the truck doesn't even have. Anyways moving on... i told them i really liked the truck. So we tried working a deal for some reason after all this embarassing commotion and everyone staring at us making my fiancé very uncomfortable. So These guys were trying to sell me this truck without even test driving it. It was in the shop until next week. I have my stupid moments but come on really?? So we decided ill take it after a test drive and outside before a deal. They said ok no problem it will be ready monday new brakes new tires and detailed. PERFECT. So I call them Mon. told them I'm working late I can't make it in until tues. or wed. They said no problem. So I call tues. and tell them I wont be in til wed. to test drive and pick up. Ok no problem. Well I go in wed. night to test drive and hopefully drive it home. I get there and have to wait 30 minutes before I can look at it or test drive it because they never detailed it. Ok whatever moving on. The salesman had us sit down and already tried to start doing the paperwork? Um hello I have not seen this outside the garage or even driven it. So then comes the truck that should have been ready monday like they said. Ha they go out there and they've already got new plates for me and are screwing them on. I have not made a deal and you've already got my new plates and insurance. What is going on. So I go out there and look at the truck. Hmm looks great..but where are my new tires that were supposably ready on monday??? Not there. Wow that pisses me off. Anyways I test drive and my fiance is ready to snap but I tell her as much as this place doesn't feel right I love the truck. I kept my old truck and put cash down instead. Were doing the paperwork and i have not bought a new car in 9 years. Well theres a thing called gap insurance im unaware of but i signed about 100 papers and wanted to get out of there. My fiance says why didnt you want gap insurance. I dont know what it is hun. Well she explained and now it seems worth it too bad i didnt get the oppurtunity for an explanation to consider. Moving on.. i like the truck but still no new tires like i was promised. They gave me a slip promising my tires. So i make an appt. I go to drop it off and I tell two people can i please have my old tires. They say no problem. Truck is ready the next day. I go there after work to pick up. Oh sorry the manager wouldnt let you keep them. Why not? There on my truck from here. I dont know heres his card. So i call twice and left voicemails. No return call. So i called two more times and they hung up on me!! WHAT A JOKE. Also my original payment was 297$ somehow during the end of the deal it went to $324!! I don't recommend this place to anyone unless your a pushover or like people who don't keep there word. More

First new car maintenance. Pulled right in to Service Bay. Greeted by Bradley Fountain. He explained what would need to be done, provided an estimate, and expected completion ti Pulled right in to Service Bay. Greeted by Bradley Fountain. He explained what would need to be done, provided an estimate, and expected completion time. More

Sales Manager Very Rude I believe most staff are nice but my experience was horrible. I was looking for a grand cherokee SRT Red Vapor, which is a 70k+ car. Before I visited I believe most staff are nice but my experience was horrible. I was looking for a grand cherokee SRT Red Vapor, which is a 70k+ car. Before I visited the dealership, everything went smoothly and they responded to my emails in a timely manner. After I went there, Gerry was the salesman and he offered me a seat - so far so good. I told him that I wanted a SRT Red Vapor and he printed out the window sticker. However, I expected that he would introduce or explain the sticker/the car to me, but he remained silent. So, I asked him if he could tell me what he thought about the car - he didn't tell me anything useful but emphasized heavily on how rare the car is and how hard it is for him to get one. (One of the ways to increase sales price). It is tolerable so far. When we were negotiating the price, things went even worse. I knew people pay around 71500 for the same car with same config. What they gave me is 73950. I asked for 72000 and Gerry called the manager and he looked at me and said that no dealers would give me that price. I said "There are plenty of SRT/SRT Red Vapor in Kingston/Poughkeepsie and they offered a way better price." The manager said, "Why don't you buy there" in a VERY CONDESCENDING WAY. I was speechless. I chose these guys because I live closer to them. I explained this to the manager and what I got was just OK after OK... To be honest, I am not expecting a big discount or anything. I pay 70k+ for a jeep, and what I am looking for is good service and a good buying experience. My impression is that they are not knowledgeable about the car and they are rude. Their rudeness really makes me worried about the services that I might get if I purchase the car. I am a CUSTOMER, but the manager feels like my boss. Ridiculous. More

Excellent car buying experience. I went to several dealerships originally looking to buy a used car but decided to take a look at the new jeep cherokee at Lia. I spoke to Suzanne on t I went to several dealerships originally looking to buy a used car but decided to take a look at the new jeep cherokee at Lia. I spoke to Suzanne on the phone and scheduled a test drive, she was very helpful and had the keys waiting for me. When I got there she took me out to the lot and explained that she worked with the dealerships Internet department and that I would be working with Vincent Notaro. Vincent met me and got me all set up to take a 2015 v6 awd Jeep Cherokee Altitude for a spin. I was instantly hooked. The blacked out badges and rims, the power and handling, I knew I wanted this car. I traded in my one year old car that I really loved but the family had outgrown. Vinny worked with me and got me around $2000 more for my car than trade in value. On top of that I got around $2500 factory and dealer incentives off the price of the cherokee. Vinny as well as the finance manager worked to get my payment where I wanted it and actually extended the warranty throughout the length of my finance terms. After going to a seperate dealer and being thoroughly disappointed, this was the exact opposite. Vinny and the staff at Lia are awesome and worth the trip. Thanks again Vinny, I've had my new car almost a week and I love it! More