Lia Chrysler Jeep Dodge Ram

The Service and Parts Department are still great! Jared Pott from the Lia Chrysler Dodge, Jeep & Ram was absolutely fantastic. I was early to the dealership and I was greeted with a warm welcome and a Jared Pott from the Lia Chrysler Dodge, Jeep & Ram was absolutely fantastic. I was early to the dealership and I was greeted with a warm welcome and a joking banter which was very welcome by me. The service was for a NYS Inspection and a tire rotation. This was completed in a very timely manner and the appointment time was not even reached yet. I have used Lia for more extensive warranty work in the past and it was done to my complete satisfaction. Kudos to Mr. Jared Pott and to the nice guys in the parts department who assisted me later in the day who were outstanding in assisting me. More

New car My experience at this dealership was very professional and handled by Gerry Benson of Lia. I would recommend this dealership cto all of my friends n My experience at this dealership was very professional and handled by Gerry Benson of Lia. I would recommend this dealership cto all of my friends n family. More

This place is a DISASTER! Sales manager AND staff are completely unprofessional! Turned down my business twice, on a follow up customer service call I explained how dissatisfie Sales manager AND staff are completely unprofessional! Turned down my business twice, on a follow up customer service call I explained how dissatisfied I was. They asked if I would be willing to come bank in to make my experience "right". Well that experience turned into being pressured into leasing a vehicle that had been sitting on the lot for a year and a half. To make matters worse they were looking to charge me more for a year and a half old vechile than what the the current model year was going for. More

Cared about the customer My wives Liberty had a heating issue that was "border" line relative to mfgr.'s warranty...Greg went out of his way to get the repair covered, saving My wives Liberty had a heating issue that was "border" line relative to mfgr.'s warranty...Greg went out of his way to get the repair covered, saving me several hundred dollars... More

Did work without permission and over charged! Did work on my car without telling us it wasn't covered under the waranty, which they stated was when we dropped off the car, our $200 deductible turn Did work on my car without telling us it wasn't covered under the waranty, which they stated was when we dropped off the car, our $200 deductible turned into $718, never called us, did the work without our permission!!!!! We offered to pay $350 which was what jiffy lube quoted us and they said no!! NOW THEY ARE TAKING OUT THE NEW PARTS AND PUTTING BACK IN THE OLD ONES!!! Double labor and A WASTE OF EVERYONE TIME!!!! THEY did this to us on purpose and I will be contacting the BBB!! Terrible customer service!! More

Jeep purchase Told Vincent notaro what I was looking for and he delivered. I asked that we not go back and forth. I was in and out in less than an hour. Told Vincent notaro what I was looking for and he delivered. I asked that we not go back and forth. I was in and out in less than an hour. More

Gerry Benson I finally found the site to write my review. My experience at LCJDR was perfect from beginning to end. Gerry Benson made the experience of purchasing I finally found the site to write my review. My experience at LCJDR was perfect from beginning to end. Gerry Benson made the experience of purchasing a new vehicle hassle free. He was polite and attentive. Gerry is an excellent sales person who is knowledgeable and professional. Loving my Jeep and highly recommend doing business with LCJDR and Gerry Benson. There finance professionals(John) get a high five from me as well. Happy holidays and thanks again! Nan More

Completely Satisfied I used a car buyer so didn't have to go through the shopping, haggling etc. Gerald Benson was attentive, friendly and helpful. All paperwork was compl I used a car buyer so didn't have to go through the shopping, haggling etc. Gerald Benson was attentive, friendly and helpful. All paperwork was complete and ready to be signed when I went to pick up my car. More

Good experience from beginning to end. This is the second vehicle we've purchased from this dealer. Working with Tim Elliott was one of the best experiences we've had with any salesperson, This is the second vehicle we've purchased from this dealer. Working with Tim Elliott was one of the best experiences we've had with any salesperson, he was knowledgeable, very helpful, polite and friendly, throughout the sales experience. Tim worked hard to get to the price we needed to get to without using any forceful sales tactics. Tim is a great salesperson. Also, from past experience with our previous vehicle, the service has been excellent, and we always ask for the same technician, Rich Rogers to work on the car and we are always satisfied. Good overall experience. More

Awful Awful Awful Went to the lot with my fiance noone really bothered us which was great. I was looking for a nice used ram. I went inside and spoke to a lady that was Went to the lot with my fiance noone really bothered us which was great. I was looking for a nice used ram. I went inside and spoke to a lady that was very nice until i was sent to the salesman. He was very quiet and awkward. He awkwardly showed us a few trucks that fit my criteria. I saw the one I wanted but it was in the shop for work..no big deal. So we sit down and start running numbers for the truck and trade in. Long story short my truck booked for 12000 they offered me 8000 and called it in rough shape. The truck is spotless clean inside and out. I am very picky when it comes to my truck. Whatever moving on. During the back and forth game the sales manager decided to come over. Well he decides to tell me im nuts for the deal id like to get. Ok fine lets work from there. So then he decides to compare my career to his and told me not to tell him how to do his job because he doesn't know how to do mine. OK? ANYWAYS. I decided to do the kbb values (kelly blue book) the same system they use to do there values. Well I showed them the values on my truck and there truck. Bad idea. The sales manager flipped out on me and basically dragged me to the desk he works behind and showed me his values. He basically clicked on things to jump the value of the truck that the truck doesn't even have. Anyways moving on... i told them i really liked the truck. So we tried working a deal for some reason after all this embarassing commotion and everyone staring at us making my fiancé very uncomfortable. So These guys were trying to sell me this truck without even test driving it. It was in the shop until next week. I have my stupid moments but come on really?? So we decided ill take it after a test drive and outside before a deal. They said ok no problem it will be ready monday new brakes new tires and detailed. PERFECT. So I call them Mon. told them I'm working late I can't make it in until tues. or wed. They said no problem. So I call tues. and tell them I wont be in til wed. to test drive and pick up. Ok no problem. Well I go in wed. night to test drive and hopefully drive it home. I get there and have to wait 30 minutes before I can look at it or test drive it because they never detailed it. Ok whatever moving on. The salesman had us sit down and already tried to start doing the paperwork? Um hello I have not seen this outside the garage or even driven it. So then comes the truck that should have been ready monday like they said. Ha they go out there and they've already got new plates for me and are screwing them on. I have not made a deal and you've already got my new plates and insurance. What is going on. So I go out there and look at the truck. Hmm looks great..but where are my new tires that were supposably ready on monday??? Not there. Wow that pisses me off. Anyways I test drive and my fiance is ready to snap but I tell her as much as this place doesn't feel right I love the truck. I kept my old truck and put cash down instead. Were doing the paperwork and i have not bought a new car in 9 years. Well theres a thing called gap insurance im unaware of but i signed about 100 papers and wanted to get out of there. My fiance says why didnt you want gap insurance. I dont know what it is hun. Well she explained and now it seems worth it too bad i didnt get the oppurtunity for an explanation to consider. Moving on.. i like the truck but still no new tires like i was promised. They gave me a slip promising my tires. So i make an appt. I go to drop it off and I tell two people can i please have my old tires. They say no problem. Truck is ready the next day. I go there after work to pick up. Oh sorry the manager wouldnt let you keep them. Why not? There on my truck from here. I dont know heres his card. So i call twice and left voicemails. No return call. So i called two more times and they hung up on me!! WHAT A JOKE. Also my original payment was 297$ somehow during the end of the deal it went to $324!! I don't recommend this place to anyone unless your a pushover or like people who don't keep there word. More