Lia Chrysler Jeep Dodge Ram

Worst dodge dealer ever Lia dodge ram is the worst dealer I have dealt with in a long time. Bought a 2015 ram 3500 from them March 13th of this year. Rob Fulita was the most Lia dodge ram is the worst dealer I have dealt with in a long time. Bought a 2015 ram 3500 from them March 13th of this year. Rob Fulita was the most useless salesmen I have ever had dealings with. He was great until I agreed to purchase the vehicle. Then after that I couldn’t get him to return any of my calls and when I could eventually get him on the phone he argued with me and pushed off every question I had as someone else’s responsibility. I had a few issues which it seemed would be resolved by one of the managers, Matt Dyer, but in similar fashion return phone calls were promised then nonexistent. After a long and frustrating process I was able to reach out to the general manager, Chris Snyder, who was helpful in resolving some of the issues I had. Issue one: I am from CT and the service the dealer uses to register out of state plates (REG-USA or Dealer track) Took 31 days from the date of sale to actually get me my CT plates and registration. This is exactly one day after the temp plate expired. Issue two: Although the dealer had put new tires on the truck the steering wheel was not straight after they did the alignment (approx. 30degrees off center) and the satellite radio was not activated. I didn’t notice this until I was on my way home. No big deal I thought, I called on my way home (30 mins after purchase) and left a message for the salesmen. A few days went by, another message left for the salesmen and still no call back (both days the receptionist confirmed Rob was in when I called and I received no call back, so as far as I am concerned he was intentionally ducking my calls). After no call back I finally just called and paid to activate the satellite radio myself. I put a call into Chris Synder at which point Rob magically was able to finally call me back to argue that I hadn’t paid to activate the satellite radio because he had activated it. (Not even worth fighting about it, I paid the $30 myself and it was turned on less than 5 mins after I called Sirius.). After some back and forth Chris Snyder agreed to pay the NorthHampton Lia Dodge dealer to re-do the alignment. Spoke with the Service manager from the NorthHampton store and they were in-between alignment machines and can do it in 2 weeks. Fast forward 3 weeks, every time I call the service manager at the North Hampton store he apologizes for not calling back and will get back to me by the end of the day. Of course in true Lia fashion, no return phone calls. A follow up email to Chris Snyder today (4-27-17) asking if he would be willing to reimburse me and I would have my local dealer perform the alignment ($120) I didn’t get a response from Chris but almost an immediate call From the North Hampton service department. Needless to say I am not sure these people can operate a Phone let alone an alignment machine. I will leave this job to my local dealer and eat the $120. After spending close to $50k at this dealer, if I could do it all again I would have waited until my local dealer found me something. Maybe they didn’t care about me because I was from out of state and they didn’t think I would be a repeat customer. Whatever it was, once they had the sale I didn’t matter to them anymore…. Or maybe their customer service is just that bad. Either way I wouldn’t recommend even my worst enemy to this dealer. I looked past their terrible ratings online because they had the truck I was looking for when no other dealers around me did. So unless they have a gem that no one else does, steer clear of this dealership at all costs. Bill Lia Sr and or Bill Lia Jr, I hope you read this. I called your office to try and resolve this before leaving negative feedback. I spoke with Sarah (Your executive secretary?) who assured me you would call me back. Of course that return phone call never took place either, even after calling back and leaving two messages…. More

Used Van Got a good deal thanks to salesmen.I will have my used van serviced at dealership.I will tell all my friends what a GREAT job he did., Got a good deal thanks to salesmen.I will have my used van serviced at dealership.I will tell all my friends what a GREAT job he did., More

Their advertised prices are a hold faced lie! I contacted them about a 2017 dodge grand caravan and they emailed me a price of $21,595! I called and confirmed the price and payment amount and made I contacted them about a 2017 dodge grand caravan and they emailed me a price of $21,595! I called and confirmed the price and payment amount and made arrangements to see the vehicle the next day after explaining I was driving almost two hundred miles to do this. I drove 2 hours only to get there and have them inform me that the actual price was $26,995! That's a big difference! The only reason I drove that far was to save money! They pulled a bait and switch counting on me not wanting to drive so far and leave with nothing! Well their bluff got called because i walked out! I am going to get my new can elsewhere after their shiester routine! Unless you'll pay any price and don't care if they screw you, do NOT go to this dealership! More

Great New Car Experience We worked with Aaron Haynes, the experience was great. Actually the whole team worked very hard to make the numbers work and we left with two cars. My We worked with Aaron Haynes, the experience was great. Actually the whole team worked very hard to make the numbers work and we left with two cars. My husband and I left very happy and look forward to working with him in the future. More

Excellent salesmanship! I had never owned a Jeep but Vinny Notaro convienced me it was the right choice. He was 100% correct. He knew exactly what I was looking for. I went h I had never owned a Jeep but Vinny Notaro convienced me it was the right choice. He was 100% correct. He knew exactly what I was looking for. I went home the same day with my new vehicle and I love it. He even got me a great deal as well. Thank you Vinny! I already recommended you to my friends. More

great experience Aaron Haynes worked hard to get me in the truck I wanted. Even after the sale they were great to deal with. Did not get pressured into anything and go Aaron Haynes worked hard to get me in the truck I wanted. Even after the sale they were great to deal with. Did not get pressured into anything and got the right truck at the right price. look forward to a long term relationship with my new ram dealer. thanks so much, Herman Witherbee More

Great experience I was back and forth a few times with Mike Horn. Never felt pressured and he worked diligently to make the numbers work for me. When I picked the veh I was back and forth a few times with Mike Horn. Never felt pressured and he worked diligently to make the numbers work for me. When I picked the vehicle up, there were a few spots on the upholstery. Mike promptly cleaned the spots, and made sure the vehicle was up to my standards. More

Scam Mailing! Don't believe the flyers about book value on your car, they offer what the car would do at auction. I do not think they are selling cars based on wha Don't believe the flyers about book value on your car, they offer what the car would do at auction. I do not think they are selling cars based on what they would sell at auction. This is after I waited around 30 minutes for a scheduled appointment. I wouldn't by a matchbox car from this dealer! More

Service Recently brought vehicle in for inspection. Upon arriving Jarod Pott informed me that a software update was due, at no additional cost. I took this Recently brought vehicle in for inspection. Upon arriving Jarod Pott informed me that a software update was due, at no additional cost. I took this opportunity to inquire about scheduled maintenance and had my questions, not only answered, but information was provided in an understandable, concise manner. Unfortunately, I cannot recall the name of the employee at the check out desk but found her to be very pleasant and was willing to share some laughs More

Great experience Thanks to Vinny my experience was fantastic! I went in and left the same day with my new jeep! Thanks again for all of your help and good work Thanks to Vinny my experience was fantastic! I went in and left the same day with my new jeep! Thanks again for all of your help and good work More