Lia Chrysler Jeep Dodge RAM Northampton

Myself, my wife,our four children, and our dog were on our way to Look Park in Northampton Mass. We were traveling in our 2012 Chrysler Town and Country purchased from a dealer in W. Springfield, MA. Whil our way to Look Park in Northampton Mass. We were traveling in our 2012 Chrysler Town and Country purchased from a dealer in W. Springfield, MA. While on I-91 north our alternator light came on and the van started acting up with odd shifts and electronic failure. We pulled over twice. And after some coaxing made it to our destination, which is 30 miles from our home. I placed a call to Chrysler roadside assistance since the van had only 15,000 miles on it. They had me towed, family left at park, to Northampton Chrysler Dodge Jeep Ram. Being it was a late Saturday afternoon I was about to find out how bad off I was. Chrysler would not cover a rental vehicle. Since it was after 2:30p.m. there were no rental places open. My dealership friends in West Springfield offered no help either. Mr. Fanning who is the general manager offered a greatly needed hand. His dealership doesn't carry rentals. He allowed me to use his courtesy van to bring my family home. If not for his generosity I would've been saddled with cab fare or a three hour wait for a ride. When our van was fixed he had me picked up. I told him if the day came that I could purchase a vehicle. It would be at his store. Fast forward three months and I noticed a invite from Northampton Chrysler for their Green Tag event. Not thinking I had a chance for a new vehicle I decided to pay a visit for their Target gift card. Upon arrival I was greeted by name. I had brought my two boys aged 11 and 4. Never once was I bombarded with aggressive tactics or rhetoric as most of us are accustomed to at a dealership. After speaking with Mr. Fanning about a hypothetical purchase I was introduced to Sean Bannon who showed me some 2013 Ram 1500's. Not once throughout my time with him did he push me towards anything. I merely said what I would want, and what I could pay. Long story short. I now have a 2013 Ram 1500 express. I never dreamed this could happen. From Mr. Fanning to Sean, to Aimee the finance guru, and last but not least Phil the sales manager. I was treated like a person and not just a sale. So in closing if you need a vehicle, whether new or used. They are definitely worth the drive. And when I need a new Town and Country I will gladly drive by west springfield, get on 91 north and go to my friends at Northampton Chrysler Dodge Jeep Ram. More

The easiest, most satisfying interaction at any dealership! Would recommend to everyone! Sean was easy going and understanding. Everyone made me feel comfortable. Thank you to everyone at CDJR dealership! Would recommend to everyone! Sean was easy going and understanding. Everyone made me feel comfortable. Thank you to everyone at CDJR More

Northampton Jeep was one of the best dealer experiences I have ever had. I live in Albany NY and none of the dealers wanted to make a deal. I called Northampton Jeep and spoke with Sean Bannon. They gave have ever had. I live in Albany NY and none of the dealers wanted to make a deal. I called Northampton Jeep and spoke with Sean Bannon. They gave me a deal I could not refuse. I drove out there on a Friday night and showed them my trade. On Monday Sean drove my brand new 2014 Jeep Grand Cherokee Overland to me in Albany. Sean took care of all the NYS DMV paperwork. I would highly recommend Northampton Jeep to anybody. They go the extra mile for their customers. I will be purchasing my next Jeep from them. More

I brought my jeep in for issues with the way it was running. I have previously been to three other garages who could not fix the issue. Within a short period of time, they diagnosed the problem, and fi running. I have previously been to three other garages who could not fix the issue. Within a short period of time, they diagnosed the problem, and fixed it for a great price. Ashley the shuttle driver was very nice and professional as well. Frank Alves has been a pleasure to work with, and I look forward to dealing with him, and his crew from now on. * * * * * David Schumacher More

Hands down ,best car buying experience ever ,everyone goes above and beyond, you tell them what you want and they make it happen.im just thrilled. If you have a problem they will fix it.do yourself a fav goes above and beyond, you tell them what you want and they make it happen.im just thrilled. If you have a problem they will fix it.do yourself a favor and shop here. Thank you all. Jerry. More

We walked in the dealership always owning GM products and explained our interest in the Ram truck line to Aaron Gomes whom greeted us at the front door! Murray Fanning joined the conversation and helped explained our interest in the Ram truck line to Aaron Gomes whom greeted us at the front door! Murray Fanning joined the conversation and helped answer the multitude of questions i had. These people are straight up honest people and bent over backwards to make us feel right at home. Aimee was great with explaining the numbers and i would not hesitate doing business with this dealership again! We love our Ram 2500 with the Cummings Diesel and we had the best dealer experience ever! More

I would like to commend the service department particularly Murray, Frank and Ashley for the outstanding service they provided me with my new truck. To say they went above and beyond is an underst particularly Murray, Frank and Ashley for the outstanding service they provided me with my new truck. To say they went above and beyond is an understatement. They worked diligently and did not stop working until my issue was resolved to my satisfaction. I have purchased many new vehicles over the years and have never been treated this well by any dealership. It has been a pleasure doing business with these folks and I highly recommend them. More

Purchasing from this dealership was a pleasure. Salespeople were very helpful and knowledgeable but not pushy. Price was fair and I left the dealership feeling good about the deal we had negotiated Salespeople were very helpful and knowledgeable but not pushy. Price was fair and I left the dealership feeling good about the deal we had negotiated. The salespeople acted more as a family not competing with each other something I had not experienced before. Do to no ones fault but my own I overlooked something in the negotiated price. Murray went above and beyond to make me feel better about my mistake. I would highly recommend this dealership to anyone, you won't go wrong. Joe F. More

Everyone there was extremely friendly and helpful, answering all my questions, going out of their way to help me find and get the car I wanted. They were not pushy, rather very honest and direct: they answering all my questions, going out of their way to help me find and get the car I wanted. They were not pushy, rather very honest and direct: they obviously want to make the sale but only if you're going to be happy with the result. When I went in for the first time solely for a test drive and was upfront about that, I was not ignored or brushed off, nor was any attempt made to make me buy that day. Even a friend who tagged along and who was not looking for a car had all of his questions about other vehicles answered. More

Just want to let you know what a great experience we had purchasing our vehicle. No pressure what so ever. Everyone was very friendly. It was actually a very happy experience. Thank you! purchasing our vehicle. No pressure what so ever. Everyone was very friendly. It was actually a very happy experience. Thank you! More