Lia Chrysler Jeep Dodge RAM Northampton | Page 13

I have been shopping around for a jeep latitude 4x4, stopped at one other location before his one and got some ideas on what I wanted, upon passing this location I realized they had a large selection of stopped at one other location before his one and got some ideas on what I wanted, upon passing this location I realized they had a large selection of what I was looking for. I called the dealer and stated what I was looking for and the price range I was looking for, Matt asked me if I wanted to come in and talk number and drive one. I let Matt know I did all my homework and know what I want and needed to know if they could make get me to the monthly payment "$300 a month"I wanted on a base model" the base models and cut models are all any dealership ever advertises". Matt let me know he would call me back if they could make it happen. A few minutes later I received a call back from Matt stating they had 3 colors in what I was looking for, I had him email me the colors. I chose one color and stated my wife and I would be down to purchase this at 4:30 pm. I left work earlly got my son and wife ready to go to get the new car, upon arrival we waited about 15 mins before we could start the process. The test drove our car and came back in and stated we needed to complete a credit app. I let them know I needed to know where we were with the monthly payment. They stated they needed to know our credit score " we both have above average credit and know it". After waiting another 30 mins they came back with over $400.00 a month! This place completely wasted my time , my wife's time, and created a stressful situation getting every one down there to do this when this location knew that they couldn't get to that monthly payment as the car they showed me had a sunroof and other rediculous options. I wouldn't ever recommend his location to anyone and will share my experience with anyone talking about this location. More

by far the best experience I have ever had at a vehicle dealership. "interaction not transaction". these guys know their vehicles and give great advice, great service, truly competitive prices, and most im dealership. "interaction not transaction". these guys know their vehicles and give great advice, great service, truly competitive prices, and most importantly they are People not just sales or service departments. nothing short of perfect. if I ever need another jeep or truck or fast car I will go here first. highly recommended. More

I went in to the dealer knowing what I wanted and how much I wanted to spend. I was also aware of my poor credit history as well as my current trade in value. I was greeted by a lady at the door which much I wanted to spend. I was also aware of my poor credit history as well as my current trade in value. I was greeted by a lady at the door which I appreciated, it was nice having someone to interface with before being bombarded with a salesman. She had me sit down with a newer employee I think his name was Gary. I was asked what I was looking for (I had already qualified for a loan on my own) I explained my situation about my credit and gave them all of what I already knew upfront. After the usual dealer xx he came back after speaking with his manager who then also came over to speak with me. He told me that what I should do was lease a car because I had a history of making my payments on time. Of course to figure out the details they kept leaving for long stretch's of time and coming back. I had originally come in to talk with them about used cars and really wasn't all that interested in a new car or a lease but I let them see what they could do anyway. While I was waiting I got up to use the bathroom and when I returned "Gary" was working with another costumer in his cubicle without anyone explaining that I should wait in the waiting area. I thought that to be very rude, as though I was being tossed aside for whatever reason. Soon after the GM came over and explained that I did not qualify for a lease at the payments I was looking for (duh) and that they had many used cars that I would probably like that they could get in to the dealer that I could then look at. I was told I would be contacted shortly and basically was escorted out of the door. That was four days ago and I have not received a single communication from them since. I very much felt as though they wanted to nothing to do with me and that when they discovered I was not someone that they would be scamming with a lease that I just needed to leave and get out of the dealership. I will never use this dealer and I will be sure to let anyone I know also know that they are rude and full of garbage. More

The dealership is awesome all the way around. Friendly and willing to go above and beyond . Will tell people about our positive experience there. Made a new car purchase wonderful. and willing to go above and beyond . Will tell people about our positive experience there. Made a new car purchase wonderful. More

Honest, trustworthy and professional from top to bottom. Best automobile dealership I have ever worked with. So impressed I purchased two 2014 Ram trucks in 4 days from this dealership. Best automobile dealership I have ever worked with. So impressed I purchased two 2014 Ram trucks in 4 days from this dealership. More

I had a bad experience at another dealer and because I live so close to the Northampton Chrysler Dealer I decided to stop and look at the inventory. I had called ahead and spoke to Aimee so I asked for he live so close to the Northampton Chrysler Dealer I decided to stop and look at the inventory. I had called ahead and spoke to Aimee so I asked for her when I arrived. She sat down with me and I told her my financial situation and that I was looking to end my current lease and wanted to know if I would qualify to start a loan, I did not find that leasing was the right fit. She ran some numbers and showed me 6 vehicles that would be in my price range and would keep me as close to my current payment as possible. I test drove a car that I did not feel comfortable in and she could tell I was not sold; the vehicle that I was the most interested in didn't look like it was going to happen. Little did I know she was still crunching numbers and working with the banks after I left. We walked away and I thought that was the end but within an hour she called me back to let me know that if I was still interested I was approved for a loan on the 2013 Journey, I was at the other dealership at this point and I just decided to walk away. I had been waiting three days for the other dealer to contact me about financing and Aimee called me back within one hour of leaving the dealership. We came back to test drive it and sat down to sign the papers. There was absolutely no pressure, it was very relaxed and extremely customer friendly. I could not believe what a wonderful and easy experience this was. She even came in on her day off to meet with us again. If you are looking for a new or used vehicle I would absolutely recommend Northampton Chrysler Dodge Jeep Ram, you will never forget the experience. No hassle, no pressure and you feel like they are there for you (the customer) and not to make a sale!!! :) All the associates work very well together, if one does not know the answer they walk over and speak to one another to give you the best answer. We even met the General Sales Manager when he personally came over to congratulate us on our purchase!! 5***** (Stars) Thank You Northampton Chrysler Dodge Jeep Ram!!! More

Aimee was amazing to work with when purchasing our new Jeep and she went above and beyond to make sure we stayed within our budget. Her customer service and communication is excellent and she never press Jeep and she went above and beyond to make sure we stayed within our budget. Her customer service and communication is excellent and she never pressured us or played games when it came to discussing price and options. Our experience was very positive and we highly recommend Aimee and the team at Northampton Jeep. More

I had a very good experience purchasing a 2014 Dodge Caravan on November 15, 2013. I was trading a clean, well-maintained 2008 Caravan with about 90,000 miles. I needed a new car and Northampton CDJR Caravan on November 15, 2013. I was trading a clean, well-maintained 2008 Caravan with about 90,000 miles. I needed a new car and Northampton CDJR wanted to sell me one. It was as simple as that. I liked the color—Deep Cherry Red Crystal Pearl Coat. The American Value Package put the 2014 Caravan in my price range. Dan Sullivan and Anthony Bailey gave me a good deal on my trade and a rebate. They and the shop personnel made the trade a quick exchange so that I could get on with my busy schedule. I have made three trips to PA with the new car. I am enjoying it very much. I have found Chrysler products to be very dependable since I bought a K-car in 1988. This is my sixth van since then. Paul W. Gustine Florence, MA More

I called and spoke with Gina. I told Gina I must have three thingsin my new vehicle: automatic, a/c, and remote door locks. She talked with her sales manager and gave me a price, and said if we come in, three thingsin my new vehicle: automatic, a/c, and remote door locks. She talked with her sales manager and gave me a price, and said if we come in, they would do a little better. We came in the next day and sat down with a salesman who had nothing to do with the problems. He said Gina was mistaken, that all Corollas do not come with remote door locks. These features are only available in a higher model. They purposely gave us a price to get us in there, then changed cars and added even more on top of that price. In the end they tried to get an extra $2400 out of us for a Forte. Eventually we told them we weren't buying the car because it was too much, and that their employees told us what we wanted to hear to get us in there. The sales manager was absolutely horrible. He also lied and said he was "sitting right there, and Gina would never give you those prices". My husband and I have bought many many new cars over the years and understand that the process isn't a picnic. But, to have a dealership train their employees to lie to get business makes me sick. They are a newer dealership; you would think they would try hard to make their potential customers happy. I truly hope this new dealership fails; they most certainly will if they treat all their customers they way we were treated (and I am sure they do). For anyone buying a new car..... STEER CLEAR OF LIA DEALERSHIPS!!!!!!! More

AIMEE WAS VERY HELP FULL TOOK THE TIME TO MATCH A CAR TO FIT ARE BUDGET AND GET US THE FINANCING FROM CREDIT ACCEPTANCE THANKS FIT ARE BUDGET AND GET US THE FINANCING FROM CREDIT ACCEPTANCE THANKS More