Lexus of Woodland Hills

I needed to change cars due to a bad back and the need for better ergonomics in my car pronto. I did a lot of research and went to a lot of dealerships to try cars both new and used. From my first interac for better ergonomics in my car pronto. I did a lot of research and went to a lot of dealerships to try cars both new and used. From my first interaction with Nissim Meidan online in response to a question about a certified pre-owned Lexus I saw on Autotrader, I had a great experience. He answered my question immediately in an extremely friendly manner, and was patient as I went back and forth about whether or not I wanted to come in. There was absolutely no pressure. When I finally went in, with my husband, we were treated like royalty. Nissam listened to my needs and was very understanding. I test drove the car and couldn't believe the quality of the vehical at the price offered. The 09 car was like a brand new car. My husband and I decided to get the car, but I feel certain that if I needed to leave to think about it that it would have been absolutely fine. We were treated with the utmost respect. In financing, Ivan Blume made sure we knew what optional add ons were available to us and discussed them with us at length, but at the end of the day was very respectful about our decisions. The gentleman who showed me how to use the car (so sorry I forget his name!) noticed some dirt in the car and made sure that before I drove off those spots were thoroughly cleaned. Truly, I felt spoiled rotten, and got an amazing deal on this car. Now I must also mention how much I love the car! The Lexus Rx 350 drives like a dream and I absolutely love it. My back is much happier too! More

Fred was very nice while I was looking for an IS250C but they did not have in their stock. I bought an ES300 but after 5 months they got an IS250C with my favorite specification. I sent a request and Larry they did not have in their stock. I bought an ES300 but after 5 months they got an IS250C with my favorite specification. I sent a request and Larry responded back to my email quickly. We had some emails back and forth and Larry was always on top of it with quick responses and following up. I had two other cars to trade and when I brought them in Larry and Fred both did a great teamwork to make the deal happen. Both of them are very nice, patience and reasonable. Larry was trying any possible options and finally we made the deal. I like both Larry and Fred and their teamwork and thanks both of them for doing good job. I recommend this dealer to whoever looking for reasonable deal in this area. More

service department "Eddie". Always take cAre my service department "Eddie". Always take cAre my car so well . Even my car mileage more then 200000 miles , everytime I have maintance services service department "Eddie". Always take cAre my car so well . Even my car mileage more then 200000 miles , everytime I have maintance services, my car driving like new car. Thank you Eddie. More

Lee is always so helpful and I was not able to go with him today for my service. The representative I had was trying to charge me more than usual. I with lee got the credit he deserves him today for my service. The representative I had was trying to charge me more than usual. I with lee got the credit he deserves More

Just purchased a certified pre-owned vehicle. We did our research before we decided to make the drive to Woodland Hills to buy and are glad we did because Larry offered us a great deal. He was friendly, kno research before we decided to make the drive to Woodland Hills to buy and are glad we did because Larry offered us a great deal. He was friendly, knowledgeable and made sure we were comfortable before making such as big purchase. The rest of te staff was friendly and were quick to offer us refreshments. After we made the purchase, Vanessa was patient as she took her time with us step by step introducing us to the interior features for the car. Great service, thank you! More

Larry listened to my concerns and gave an amazing deal on an IS 250. He was very friendly and there was no tricks that he pulled on us. He did not increase the price that he quoted on the phone and was very an IS 250. He was very friendly and there was no tricks that he pulled on us. He did not increase the price that he quoted on the phone and was very honest. Out of the dealerships that I dealt with, he made me feel the most comfortable to buy. For my future Lexus purchases, I will definitely come back here. More

I recently came in for service having been a long time customer with Vista Lexus.I was alittle nervous about what to expect from the new owners.Craig Jennings immidiately made me feel comfortable.I had qu customer with Vista Lexus.I was alittle nervous about what to expect from the new owners.Craig Jennings immidiately made me feel comfortable.I had questions and concerns about the repairs i needed on my lexus rx300(ilove that car)Craig was very knowledgable and professional in answering all my questions he tried to give me an idea what was needed to be done,the cost involved and although i didnt make an appointment a courtesy car.He explained that until they assessed the problem the cost of repair he gave me was only an estimate.Sherry my long time service rep that i love(she truely is the best)had me in a loaner before i even finished my coffee.The next day i got a call as promised re the repair findings which confirmed exactly what Crair the service dept mgr assessed.When i picked up my car it was washed,and ready when promised,and most of all the cost was within the estimated amountgiven originally.In fact there was a discount that Craig authorized on my repair.My Lexus is 11 years old,it runs perfectly.I'd like to think that beyond the fact that its a great car,the service i have been getting on it from my dealer made a difference.I KNOW IT HAS.THANKS SHERRY FOR ALWAYS TAKING SUCH GOOD CARE OF ME, MY FAMILY AND FRIENDS THAT I HAVE REFFERED TO YOU. More

My wife and I traded in her leased Lexus GS 350 for a Lexus RX. We dealt with Larry Ellis and Michael Sachs. Larry and Michael are very knowledgeable and were excellent in terms of knowing the vehicle Lexus RX. We dealt with Larry Ellis and Michael Sachs. Larry and Michael are very knowledgeable and were excellent in terms of knowing the vehicle and being able to get us the vehicle and the price that we wanted. The only real complaint we had was that we were using a co-signer and were told that the rate and monthly payment would be a certain amount WITH my wife's credit factored in but then when we got to the finance manager we were told something completely different which increased the payment to beyond our price range. However, we were more disappointed with being told the monthly payment was going to be one thing and then finding out that was not accurate. We almost walked out then but eventually were able to come to an arrangement. So overall it was a pleasing experience and the car Larry and Michael were able to get us was phenomenal, we just did not appreciate being told one thing during sales negotiation and then finding out something completely different during finance. The payment was not so much the issue as we could afford both but we didn't appreciate being played like that just to get us in front of the finance manager. There was no haggling over the price because we used the AAA deal but the financing stuff irked us a little bit but not enough to keep us from buying the car obviously. Overall, I would recommend this dealership More

The service manager and Sherry were both OUTSTANDING. They provided the ultimate in customer service being very considerate, identifying the best possible way to address my issue and working very diligen They provided the ultimate in customer service being very considerate, identifying the best possible way to address my issue and working very diligently to resolve the matter as quickly as possible. Sherry kept me well informed throughout the process. The sunroof glass on my Lexus had exploded days before I needed to drive my car on a family vacation. Thanks to Sherry and the service manager I had my car back within 48 hours. I should also mention the Lexus body shop employee who came out to look at the damage. He, too, was extremely polite as well as being knowledgeable and concerned for my safety. Thank you Lexus of Woodland Hills. I was a long term customer of Vista Lexus and with service like yours, I am your devoted customer. More

I used the service dept,2 years ago and was extremely satisfied in the quality,efficiency and price of the service on my RX400h. I began going into the sales dept.several months ago, although I was not r satisfied in the quality,efficiency and price of the service on my RX400h. I began going into the sales dept.several months ago, although I was not ready to purchase , the sales personnel were always friendly and eager to answer any question. More