
Lexus of Woodland Hills
Woodland Hills, CA
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I am diligent in my service record with my 11 yr old RX300. And why not, when I can set my appts online; ask for a loaner car; and always am greeted with a smile. I have been seeing only Ly for my ser RX300. And why not, when I can set my appts online; ask for a loaner car; and always am greeted with a smile. I have been seeing only Ly for my service needs for the last 5 yrs. I am given an estimate that is usually right there or under. Wehave a good conversation to make sure I don't forget to tell him anything. The loaner car is a great benefit. And Ly will usually have my car ready before the time estimated. Yesenia in the cashier office will complete the transaction quickly and efficiently. Great service all around! More
George was very helpful and patient as we worked with Lexus Customer Satisfaction to obtain an RA and Credit for some parts I was buying. He took the time to call Headquaters, patiently wait for all the Lexus Customer Satisfaction to obtain an RA and Credit for some parts I was buying. He took the time to call Headquaters, patiently wait for all the details to be worked out and then satisfy me. He always smiled, was courteous and most of all got everything done to my satifaction. George is an exemplary employee. Thanks George. More
Michael Sachs gave us a great deal on an RX350 and did it Michael Sachs gave us a great deal on an RX350 and did it without any hassle. He listened to us and made sure we got the vehicle we wanted. And our Michael Sachs gave us a great deal on an RX350 and did it without any hassle. He listened to us and made sure we got the vehicle we wanted. And our car was ready minutes after our credit was approved. Jerry also went over the car with us before we left and answered all of our questions and showed us how to get our phones and iPod synched to the new car before we drove off the lot. The best, easiest and quickest car buying experience I have ever had and the car (RX350) is top notch. More
I have purchased three cars from this dealership over a 7 year period. The latest was yesterday and it was truly an outstanding experience. My sales guy was Larry Ellis (Internet Manager) we exchanged few em year period. The latest was yesterday and it was truly an outstanding experience. My sales guy was Larry Ellis (Internet Manager) we exchanged few emails and phone calls prior to coming in and agreed on a price. The deal was great to the point that few other dealerships I talked to didn't believe me when I told them what I had agreed on. When we came few days later the price we agreed on was exactly the price we got and the whole thing was effortless. No hard pressure, no gimmicks, no lying. Really felt we treated as guests. Will definitely be back buying again from Larry. On a side note their service department is great too. I've been taking our cars there for service (after being royally screwed by another dealership much closer to home) and always received excellent service. Sherry Mac is the adviser we use and she is great and the most important thing - honest. More
The folks at Lexus of Woodland Hills made leasing my new Lexus a breeze. They were professional, courteous and highly efficient. My deal was done so quickly. I highly recommend Lexus of Woodland Hills. Lexus a breeze. They were professional, courteous and highly efficient. My deal was done so quickly. I highly recommend Lexus of Woodland Hills. More
The sales staff seemed to try to make the experience as positive as possible. I would use them again and refer any of my friends positive as possible. I would use them again and refer any of my friends More
Knocked off my rear view mirror today and couldn't put it back together so I stopped by and Luis Lopez, Jeff, and a couple of other guys helped me out. They were really terrific and provided amazing service back together so I stopped by and Luis Lopez, Jeff, and a couple of other guys helped me out. They were really terrific and provided amazing service..... something you would expect from Lexus. Thanks guys for your kind help. I feel safer being able to drive with my rear view mirror in tact :) More
We knew that we wanted a Lexus E350 and were referred by the Auto Club to contact Michael Sachs of Woodland Hills Lexus. From the moment we spoke with him over the phone we felt an instant rapport. Althoug the Auto Club to contact Michael Sachs of Woodland Hills Lexus. From the moment we spoke with him over the phone we felt an instant rapport. Although it is quite difficult for us to get convenient times off, because we own a medical clinic, Michael made himself available to us at whatever time would work with our schedule; which wound up being after his normal business hours. He encouraged us to take all the time we needed to pick the exact color we wanted and to drive the car we finally chose. He was very friendly and easy to work with, making us feel right at home and gave us a very good price. He stuck to everything he said, with no hidden agendas. He also contacted us after the purchase to make sure we were happy and to let us know that he is available at any time for any problems that may occur. We found him to be a very kind, honest, straightforward person and highly recommend him to anyone who is interested in buying a Lexus. More
Just bought a new car from here - excellent Internet sales director, very patient and understood my needs. Finance manager Mike also very good. Got a great deal. Would definitely recommend sales director, very patient and understood my needs. Finance manager Mike also very good. Got a great deal. Would definitely recommend More