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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
246 Reviews

246 Reviews of Lexus of Wilmington - Service Center

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September 04, 2022

Danielle Steven's was my Service Advisor. Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work be More

by Lenbaker911
Recommend Dealer
Yes
Employees Worked With
Danielle Steven's was my Service Advisor. , Robin Smith
Sep 06, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that Danielle delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

August 30, 2022

Danielle Stevens (your Service Advisor) is a great representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a More

by pmom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Aug 30, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Danielle and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

August 25, 2022

I had an outstanding experience with Koons Lexus of Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to b More

by DDSCHUR@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Aug 25, 2022 -

Lexus of Wilmington responded

We are delighted that George and the team could deliver a five-star experience! Thank you for choosing Koons Lexus of Wilmington and for sharing your feedback. We hope to welcome you back for your future service needs!

August 25, 2022

Excellent service! Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. More

by Loistorgerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Aug 25, 2022 -

Lexus of Wilmington responded

We strive to provide exceptional service and are delighted to see this is what you experienced at Koons Lexus of Wilmington! Thank you for the 5-stars!

August 09, 2022

My attendant George was excellent! !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George cam More

by Precious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
Aug 09, 2022 -

Lexus of Wilmington responded

Thank you for the 5-stars and shoutout to George at Koons Lexus of Wilmington! We are so happy he ensured you left with your car in proper condition. We hope to see you again next time!

August 05, 2022

The service and assistance was stellar! Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with. More

by rosewetmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Aug 05, 2022 -

Lexus of Wilmington responded

Thank you for stopping by to let us know how much you enjoyed working with Rob and our team at Koons Lexus of Wilmington! We appreciate your feedback and hope to see you again!

Aug 05, 2022 -

rosewetmore responded

Absolutely. We will have our cars serviced with Koons Lexus.

July 07, 2022

This is an excellent dealership. , very professional and knowledgeable of the Lexus product. I can’t say enough about the sales staff (Erik), financial (Hadid) and service((Sean) ! More

by Adana Mason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean service 5 stars, Hadid - financial 5 stars, Leigh Encarnacion, Erik Ozoria
Jul 07, 2022 -

Lexus of Wilmington responded

We are delighted that Erik, Hadid, and Sean could make you a happy customer! Thank you for choosing Koons Lexus of Wilmington and for sharing a glowing review. Drive safely until we see you again!

June 24, 2022

Danielle Stevens deserves the highest marks in every survey. I am unable to google/Facebook More

by therlihy4830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Jun 27, 2022 -

Lexus of Wilmington responded

Thanks for your 5 stars and for giving Danielle a shoutout! We're so happy we were able to provide a positive experience at Koons Lexus of Wilmington. Have a great day!

June 22, 2022

George, rep, was very professional and provided outstanding service. He always goes beyond the call to have a happy customer. More

by rsackovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Jun 22, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with George and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

June 05, 2022

Rob in service is a pleasure to deal with. Love Koons Lexus service. Pickup service is the best! More

by gus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Jun 06, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Rob. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

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