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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
246 Reviews
Call Service Center (302) 295-8474

246 Reviews of Lexus of Wilmington - Service Center

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December 05, 2022

Rob did a great job in explaining everything that’s contributed to my problem and service department solved the issue. More

by bobkriner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Dec 05, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that Rob delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

December 04, 2022

Easy scheduling appointments, trusted service, efficient and considerate service managers (Danielle Stevens). Comfortable waiting area for productive use of wait time. More

by SOMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Sevens
Report | Print
Dec 05, 2022 -

Lexus of Wilmington responded

Thank you so much for stopping by to review Koons Lexus of Wilmington! It makes our day to hear that Danielle and the team always provide you with the 5-star experience you deserve. Until next time, safe driving!

November 28, 2022

Friendly reception, convenient processing, super smart and efficient service person who took my personal schedule as no 1 to accommodate. She was absolutely terrific More

by Dallaswinslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle was my service person, Rob Payson
Report | Print
Nov 28, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

November 11, 2022

Great job. Car picked up and returned in a very reasonable time! Keep up the good work! More

by golfergrogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 11, 2022 -

Lexus of Wilmington responded

Thank you for being such a fan of the Koons Lexus of Wilmington team. We're delighted your experience with us went so effortlessly. Take care!

November 10, 2022

Koons provides excellent customer service consistently which is why I remain a loyal customer. Bravo! More

by kmleonard67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Andrew Greene, Chloe Orcutt, Robin Smith, Kim Gallia, Rick Scouten, Rob Payson, Elaine Johnson, Katie Travers
Report | Print
Nov 10, 2022 -

Lexus of Wilmington responded

Thank you for the review! We're happy to have your business here at Koons Lexus of Wilmington, and we appreciate your trust in us to deliver excellent customer service. See you next time!

November 04, 2022

Efficient and fast! Very easy to work with as well as extremely knowledgeable! Thank you Lexus More

by Kimgallia17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 04, 2022 -

Lexus of Wilmington responded

Our team is thrilled to see your glowing review! Thanks for choosing Koons Lexus of Wilmington and we will see you next time!

September 23, 2022

1st checkup for the NX350 and great service…. our 3rd car bought at this dealer and no complains. More

by Marrica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Colon
Report | Print
Sep 23, 2022 -

Lexus of Wilmington responded

Marrica, it's great to hear you had a five-star experience with our service team! Thank you for continuing to trust everything Koons Lexus of Wilmington has to offer. See you down the road!`

September 20, 2022

George is a service pro who cares about the customer,excellent follow up and communication More

by Jbfpaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George in service, Rob Payson
Report | Print
Sep 20, 2022 -

Lexus of Wilmington responded

We strive to go above and beyond for our guests and will make sure George knows his commitment to customer satisfaction was recognized. The Koons Lexus of Wilmington team appreciates the kind words and looks forward to your next visit with us!

September 18, 2022

Rob Payson, our service representative, always provides excellent customer service and he ensures appropriate repairs are completed. More

by Margo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Sep 19, 2022 -

Lexus of Wilmington responded

Margo, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Rob and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

Sep 19, 2022 -

Margo responded

Every time we request our service representative Rob Payson, they keep telling us he is not in the system. Someone needs to correct this problem asap.

September 14, 2022

I brought my car in for a 20,000 check. I asked to have a loaner car, however when I arrived there was not one available. I worked with George who went over and beyond to help me, however More

by 01_yeast.raving
Friendliness
Recommend Dealer
Yes
Employees Worked With
George, Leigh , Leigh Encarnacion
Report | Print
Sep 14, 2022 -

Lexus of Wilmington responded

Thank you for leaving us your feedback. We are happy to hear that George went the extra mile to assist you! We would also like to apologize for not having a loaner vehicle available and for the inconvenience this caused. Our team appreciates your review and looks forward to earning those five stars next time. Until then!

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