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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
273 Reviews
Call Service Center (302) 295-8474

273 Reviews of Lexus of Wilmington - Service Center

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August 14, 2024

I’m always satisfied with Lexus of Wilmington. They have been friendly and courteous, good service. The dealership is also very clean . More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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August 13, 2024

Rob Payson has been servicing both of my cars for years. Couldn't be happier! More

by garrettwd3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
August 12, 2024

Rob was my service advisor and he’s been nothing short of communicative and great! 10/10 customer service and experience More

by drode1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
August 11, 2024

Rob Payson has been my service advisor for a long time. I trust him to let me know what my car needs. I would not take my car to anyone else. More

by Lilmattw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
August 04, 2024

Both my husband and I bring our vehicles to Rob Payson at Lexus of Wilmington; we wouldn't have it any other way. It's funny, before I brought my new vehicle from Lexus of Wilmington, I didn't go to sales, More

by Cheryl Stigars-Ashe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Aug 05, 2024 -

Lexus of Wilmington responded

Cheryl, we're delighted to hear that Rob has earned your trust and continues to provide excellent service at Lexus of Wilmington. Thanks for sharing your experience with us!

July 31, 2024

I have been servicing my Lexus RX350 with Lexus of Wilmington for the past 13 years and have never been disappointed. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Payson
Report | Print
Jul 31, 2024 -

Lexus of Wilmington responded

Thank you for your loyalty over the past 13 years! We're delighted to hear that Lexus of Wilmington has consistently met your expectations. We look forward to continuing to serve you and keep your RX 350 in top shape!

July 31, 2024

Rob Payson has been my services advisor for some time now. I'm proud to say Mr. Payson has demonstrated true exception professional services. I trust Mr. Payson with providing me with outstanding custom More

by rrjam2it
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Lexus of Wilmington responded

Thank you for sharing such a glowing review! We're delighted to hear that Rob consistently provides exceptional service at Lexus of Wilmington. Your trust and satisfaction mean the world to us, and we'll be sure to pass along your kind words.

July 31, 2024

You need help ask for Robert Payson. He went above and beyond for me. Just great. More

by Lalitamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob payson
Report | Print
Jul 31, 2024 -

Lexus of Wilmington responded

Robert will appreciate the kudos! Thanks from all of us at Lexus of Wilmington. We hope to see you down the road.

July 31, 2024

The dealership is clean, personel polite and courteous and service department is knowledgeable and experienced. Rob Payson has been our service specialist for 9 years. I trust what Rob says. He is the maj More

by LVGIROLAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Jul 31, 2024 -

Lexus of Wilmington responded

Thank you for sharing your experience! We're delighted to hear that Rob and the team at Lexus of Wilmington have consistently provided excellent service over the years. We appreciate your trust and loyalty!

July 31, 2024

I always enjoy coming to Lexus of Wilmington. The service department is the best. Everyone is so friendly and my service professional who is Rob Payson is absolutely the best. He will make sure More

by Myrtle Braxton51$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Ozoria
Report | Print
Jul 31, 2024 -

Lexus of Wilmington responded

Myrtle, we're delighted to hear that Rob and our service team at Lexus of Wilmington have taken such great care of you and your car. Thanks for the kind words!

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