Lexus of Wilmington - Service Center

Service and contact was great. Delivery and pickup on time as promised. Kept up-to-date of service by contact person Delivery and pickup on time as promised. Kept up-to-date of service by contact person More

In June told needed part. .called x2 n told part hadn't come in..Nov told part never had been ordered? Dealership is not the same orreliable .called x2 n told part hadn't come in..Nov told part never had been ordered? Dealership is not the same orreliable More

Great customer service and will be back again. They always take good care of me when I come. They always take good care of me when I come. More

They picked my car, gave me loaner. I was concerned about brake pads but they checked and found they were safe for another 6 months. Charged me nothing. They washed and vacuumed my SUV I was concerned about brake pads but they checked and found they were safe for another 6 months. Charged me nothing. They washed and vacuumed my SUV and brought my SUV back to me. All at no cost to me. On an earlier call I wanted my 2013 RX350 AWD spark plugs replaced at 100K miles, but service manager told me it’s at 120K for our SUV. I like service manager Rob’s customer focus and honesty. I will definitely go to Koons for my car’s service needs and recommend it to my friends. More

The dealership is always clean, employees helpful and knowledgeable. I never had a problem with the service that was provided knowledgeable. I never had a problem with the service that was provided More

I took my car in for the 10,000 mile service. Everyone was very professional I was in and out within an hour and a half. Everyone was very professional I was in and out within an hour and a half. More

The dealers ship by name is good but there is a total lack of communication between the service department and the customer lack of communication between the service department and the customer More

On time, prepared for my visit, did all the expected work in a timely way, in a timely way, More

Daniel was an excellent dealership/customer interface, very customer oriented. My car runs like a champ very customer oriented. My car runs like a champ More

Great vehicle service , great customer service and it’s satisfying when Lexus treats you like family ! I love getting my vehicle serviced and Rob does a great job at keeping me and my vehicle happy ! satisfying when Lexus treats you like family ! I love getting my vehicle serviced and Rob does a great job at keeping me and my vehicle happy ! More