Lexus of Wilmington - Service Center

If you are looking for a dealership who cares about their customer, go to Lexus of Wilmington and ask for Rob Payson. Dealing with Rob is like dealing with a trusted friend who wants the best for you. Rob pr customer, go to Lexus of Wilmington and ask for Rob Payson. Dealing with Rob is like dealing with a trusted friend who wants the best for you. Rob provides honest feedback which is designed to keep your vehicle in good shape for years to come. I know the work he suggests will be done with excellence, when it is needed, and with an excellent turn around time. I also want to add there have been several times I have misplaced valuable items in my car which were discovered by the detailing team and placed on my front seat— one item was a necklace my husband bought me while on our anniversary in the Bahamas and another time it was my son’s IPods. (No judging me, LOL). Honesty is everything and this is further confirmation of the Lexus of Wilmington honesty, integrity, and great customer service! Try ‘em and tell them Tracy sent you. More

Rob Payson has been my services advisor for some time now. I'm proud to say Mr. Payson has demonstrated true exception professional services. I trust Mr. Payson with providing me with outstanding custom now. I'm proud to say Mr. Payson has demonstrated true exception professional services. I trust Mr. Payson with providing me with outstanding customer services. Mr. Payson has always look for ways to accommodate me during my services needs. He's always pleasant to work with and eager to resolve any issues that may arise. A great advisor and wonderful person to work with. I always look forward to seeing Mr. Payson when I visit Lexus to have my vehicle serviced. I'm never disappointed working with Mr. Payson. More

I always enjoy coming to Lexus of Wilmington. The service department is the best. Everyone is so friendly and my service professional who is Rob Payson is absolutely the best. He will make sure The service department is the best. Everyone is so friendly and my service professional who is Rob Payson is absolutely the best. He will make sure that I get what is needed for my car to stay in good running condition. More

The dealership is clean, personel polite and courteous and service department is knowledgeable and experienced. Rob Payson has been our service specialist for 9 years. I trust what Rob says. He is the maj and service department is knowledgeable and experienced. Rob Payson has been our service specialist for 9 years. I trust what Rob says. He is the major reason we return. He treats us like a member of the family. More

Rob Payson in the service department is the best. He always remembers my name and treats me like family. He explains things in terms I can understand He always remembers my name and treats me like family. He explains things in terms I can understand More

They take care of my 22 LC convertible baby, well, like a baby. Mr. Payson goes out of his way to accommodate us. baby. Mr. Payson goes out of his way to accommodate us. More

Rob Payson has been my service advisor for years and always takes great care of me. always takes great care of me. More

Can’t thank Lexus of Wilmington enough for such a great sales experience! Nate Bowers went above and beyond to make sure that my needs were met and my questions answered! Thank you, I will be bringing frie sales experience! Nate Bowers went above and beyond to make sure that my needs were met and my questions answered! Thank you, I will be bringing friends and family to this establishment for years to come! More

We were having our car serviced and were on a very tight time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have ou time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have our car serviced immediately. He listened intently, was personable, showed empathy and took immediate steps to correct our issue. Joe is the epitome of an excellent manager that truly cares about his customers which elevates Lexus Wilmington to an elite level, More

Well run and organized business! Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. More