Lexus of Wilmington - Service Center

I really had the best experience ever with Ms. Danielle Stevens my service advisor. I’ve been coming to this dealership for years and I’ve had some bad service advisors before, this was my first encounter Stevens my service advisor. I’ve been coming to this dealership for years and I’ve had some bad service advisors before, this was my first encounter with her and I absolutely have to admit that it was amazing. She seemed genuine, very nice, and checked to make sure that I was good every chance that she was able to. Pulled me to the side and spoke to me about my vehicle privately and not out in the open around everyone else. I really appreciated her for going above and beyond for me. Thanks Ms. Stevens! More

Service Department was very efficient had my car for about two or three hours everything was complete they return my car back washed and clean very nice I appreciate them Chris was very polite and Effi about two or three hours everything was complete they return my car back washed and clean very nice I appreciate them Chris was very polite and Efficient More

A big thanks to Matt Kesner, my Service Tech, and all those in Service at Lexus of Wilmington for outstanding and timely work once again. those in Service at Lexus of Wilmington for outstanding and timely work once again. More

Our service tech George Shaer is such a pleasure to deal with at Koons Lexus in Wilmington. Always looking out for our best interests. Highly recommended. with at Koons Lexus in Wilmington. Always looking out for our best interests. Highly recommended. More

The service department is the best I have ever dealt with regardless of make or model. People like George Shaer really care about the customers. Truly 5 star service regardless of make or model. People like George Shaer really care about the customers. Truly 5 star service More

Leigh was wonderful, she spent two plus hours helping me with my remote app, talking about patience she has it. She was very professional and extremely nice. Thank you again ,I appreciate you so much. Daria with my remote app, talking about patience she has it. She was very professional and extremely nice. Thank you again ,I appreciate you so much. Daria More

Excellent service Had a problem I called and Anthony told me to come in and he would take a look I didn’t even have an appointment. He provided me with excellent servi Had a problem I called and Anthony told me to come in and he would take a look I didn’t even have an appointment. He provided me with excellent service the whole entire time. Got my car in and out problem solved and even did service due on my car. I can’t say enough about Anthony and the service team who helped me that day. Thank you, Diane Farrell More

Repeat Customer They always go above and beyond to accomodate my car's service needs. They are skillful, honest, and knowledgeable. Lightning fast service. Would high They always go above and beyond to accomodate my car's service needs. They are skillful, honest, and knowledgeable. Lightning fast service. Would highly recommend! AAA+++++! More

Service Mntce Pick up driver did not want to do the walk around when I asked him. After he pulled off I walked around my car and noticed damage on the front. Mntce Pick up driver did not want to do the walk around when I asked him. After he pulled off I walked around my car and noticed damage on the front. Been getting the run around ever since. But it’s ok I believe in prayer and karma. Prayer does work. My car is going to get repaired. I’m waiting...... PICKED UP MY CAR YESTERDAY. GREAT JOB. THANKS LEIGH AND ANTHONY. More