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270 Reviews of Lexus of Wilmington - Service Center
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February 07, 2022
George worked with us every step during our service. He kept us in contact all during the process. If we had a question he immediately got back to us. He was polite, very professional and accommodating. Th kept us in contact all during the process. If we had a question he immediately got back to us. He was polite, very professional and accommodating. Thank you George. More
by Rmdn2180t
Employees Worked With
Leigh Encarnacion, Andrew Greene, Chloe Orcutt, Robin Smith, Kim Gallia, Rick Scouten, Rob Payson, Elaine Johnson, Katie Travers
February 05, 2022
Danielle Stevens service to me was 5 STAR. Her communications with me were outstanding...very efficient and helpful overall. Excellent service...Thanks, Danielle communications with me were outstanding...very efficient and helpful overall. Excellent service...Thanks, Danielle More
by Bill
Employees Worked With
Danielle Stevens
February 02, 2022
A nice, polite gentleman from the dealership picked up my car for service. Then my service adviser, Danielle kept me informed about the needed repairs throughout the day and explained the costs. Danielle w car for service. Then my service adviser, Danielle kept me informed about the needed repairs throughout the day and explained the costs. Danielle was very professionally, friendly and helpful. She made sure my car was returned to me promptly since a big snowstorm was set to hit the very next day. Another nice polite gentleman returned my car. The whole experience was wonderful! I especially appreciate the valet service since I live two hours. I highly recommend the entire Wilmington Lexus service department. More
by Jgmancus
Employees Worked With
Danielle, Rob Payson
January 26, 2022
The dealership is up scale. The personal is one of a kind. I personally like how we are treated by the staff at check-in. Keep up the good work . kind. I personally like how we are treated by the staff at check-in. Keep up the good work . More
by Zorro
Employees Worked With
Rob Payson
January 13, 2022
It is clear that Koons Lexus of Wilmington is indifferent to criticism. So, adding another dissatisfied voice to a chorus of dissatisfied customers appears to matter little to your dealership and its staff. to criticism. So, adding another dissatisfied voice to a chorus of dissatisfied customers appears to matter little to your dealership and its staff. What began as an off the chart service experience on my 2019 Lexus ES350 has descended into a most uncomfortable experience in communications and follow through. Your Service Department has erased all the good will it had created just before Christmas. I have been waiting several weeks for parts, bumper cover tow hooks, to complete a repair on the car. I have found your Service Department insulting and discouraging in their silence to repeated calls and emails as to the status of the replacement parts. So, please spar me an apology and take care of business and tell me the status of the missing parts. Thank you. Jeanette Seymour (invoice C44569) More
by jacsey1
Employees Worked With
No one person
October 30, 2021
Koons Lexus consistently delivers good service with a smile. They've taken care of our car for years and it still runs like a top. Thanks Koons! smile. They've taken care of our car for years and it still runs like a top. Thanks Koons! More
by deenie
Employees Worked With
George Shaer
October 26, 2021
Great dealership, friendly and courtesy service area. They were on time and delivered everything as promised. Got a loaner last minute.. George went out of his way to hook me up. They were on time and delivered everything as promised. Got a loaner last minute.. George went out of his way to hook me up. More
by mike197031
Employees Worked With
Rob Payson
October 19, 2021
It was easy to get a convenient time for the service. I brought it in early and was promptly taken to check in. The car was done on time and the service personnel were pleasant. brought it in early and was promptly taken to check in. The car was done on time and the service personnel were pleasant. More
by Charlie
Employees Worked With
Gorge, Rob Payson
