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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
270 Reviews
Call Service Center (302) 295-8474
Today: 7:00 AM - 7:00 PM Open Now
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270 Reviews of Lexus of Wilmington - Service Center

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February 27, 2022

Courteous, pleasant helpful staff. (George) Work done, car returned in timely manner with no problems More

by jjconn28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 28, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with George. Drive safely, and we hope to see you back at Koons Lexus of Wilmington!

February 26, 2022

The dealership provides Great service, friendly staff. Feel confident that they will always put the customer first More

by Alan.torbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 28, 2022 -

Lexus of Wilmington responded

Alan, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

February 24, 2022

Professional efficient and effective very good follow up and willingness to go the extra mile to accommodate you 🏎 More

by pdolbec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George shaer, Rob Payson
Report | Print
Feb 24, 2022 -

Lexus of Wilmington responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back!

February 20, 2022

Everything went well. I was pleased with the service. It was well carried out and convenient. More

by shieldscolleen41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

February 20, 2022

Overall great experience! Work completed as requested and was expertly done. Only minor difficulty was the representative was not kept aware of completion times and changes wh More

by holveck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New employee did an excellent job!
Report | Print
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for this feedback. We will share your review with our team to ensure we are providing communicative service. Please give me a call if there is anything further that I can do to assist you. Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

February 19, 2022

Courteous , efficient, on time. X x x x x x x x x x x More

by Cdelafuente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for the five stars! We hope to see you back at Koons Lexus of Wilmington. Safe travels!

February 16, 2022

Comprehensive service convenient loaner program customer care excellent I will always come back here for service More

by rjcimprich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Feb 16, 2022 -

Lexus of Wilmington responded

We strive to make the service experience easy and efficient for our guests so it is gratifying to hear that we hit the mark! Thank you for choosing Koons Lexus of Wilmington and for sharing your feedback. Drive safely!

February 14, 2022

Keep me up to speed on progress on repair/service issues in a timely manner More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 14, 2022 -

Lexus of Wilmington responded

Thank you so much, Ed! We love to hear that you received communicative service from our Koons Lexus of Wilmington team. For all your future auto needs, we will be here to help!

February 12, 2022

I’ve been very pleased with the service from this dealership from my initial car purchase in 2019 and with routine maintenance since. More

by Yanks16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Report | Print
Feb 14, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are proud to have earned your business and happy to hear that you are confident in the Koons Lexus of Wilmington team. Drive safely, and we are looking forward to seeing you back!

February 12, 2022

Service is excellent and the staff is extremely professional. I have been using this dealership for over 25 years and have been a completely satisfied customer. More

by grsm1th
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson, Donna Griffith
Report | Print
Feb 14, 2022 -

Lexus of Wilmington responded

Thank you for taking the time to review us! We appreciate your business over the years and are happy to hear that you are so confident in the Koons Lexus of Wilmington team to get the job done. Drive safely, and we hope to see you back again down the road!

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