Lexus of Wilmington - Service Center

Gran experiencia con el personal,son muy profesionales en su trabajo,son muy eficientes y amigables su trabajo,son muy eficientes y amigables More

Danielle Stevens is an outstanding employee that makes sure the customer receives the service they expect. She keeps you current on the progress of the service. Employees like Danielle are the reason I d sure the customer receives the service they expect. She keeps you current on the progress of the service. Employees like Danielle are the reason I do business with Koons. More

. It’s always good service , very happy with George, very polite , professional and efficient . Very satisfied polite , professional and efficient . Very satisfied More

They picked up the car and dropped it off the next day with a nice loaner. Great service! with a nice loaner. Great service! More

Very conveniently location. Appointment always available. Staff members very caring, personal atmosphere, technology top notch Appointment always available. Staff members very caring, personal atmosphere, technology top notch More

Best check-up ever! Took my car in for the 75,000 check at an agreed on price and often the rep appears with the bad news (he does seem sorry-to-tell you) and you end u Took my car in for the 75,000 check at an agreed on price and often the rep appears with the bad news (he does seem sorry-to-tell you) and you end up with an $800 bill…well, that didn’t happen! Best check-up ever! More

After bringing my vehicle in I did not speak to one of your technicians about the service I was there for I went straight to the coffee machine at the city near about a couple in hours I realize I didn’t your technicians about the service I was there for I went straight to the coffee machine at the city near about a couple in hours I realize I didn’t see the technician I spoke with the technician and they service my vehicle right away and I was totally satisfied the mistake being on my part now speak with the technician having a coffee and sitting in the waiting area I think my experience Was great More

Great service great employee attitudes. Dealership was spotless one of the cleanest I have ever been in. Dealership was spotless one of the cleanest I have ever been in. More

I am very pleased with the service I received from Koons Lexus. Sean Bigham explained everything I needed to do and the things that could wait until my next service appointment. My car was picked up and r Lexus. Sean Bigham explained everything I needed to do and the things that could wait until my next service appointment. My car was picked up and returned clean and working like new. I only have one small complaint, the loan was not clean. I would definitely recommend Koons Lexus. More

George in the service department was so helpful! My vehicle had to be worked in to the schedule. He made feel like I was the only customer and reassured me that it wasn’t an inconvenience. On a very My vehicle had to be worked in to the schedule. He made feel like I was the only customer and reassured me that it wasn’t an inconvenience. On a very busy Friday he was confident under pressure and very customer focused! More