Lexus of Wilmington - Service Center

I have only used their service department. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. More

Service department Customer Sevice is awful and not what you would expect from a Lexus dealership. Sales dept is great but service department is awful. you would expect from a Lexus dealership. Sales dept is great but service department is awful. More

Excellent first service of my Lexus NX300h from all Koons employees involved particularly Danielle and Joseph Sweitzer. Absolutely first class! 👍👍👍 employees involved particularly Danielle and Joseph Sweitzer. Absolutely first class! 👍👍👍 More

Service was excellent the courtesy shuttle driver was polite and punctual and I like the car they left me! polite and punctual and I like the car they left me! More

Service was excellent, George and team communicated during the entire process. Very Very Pleased overall ! during the entire process. Very Very Pleased overall ! More

Excellent dealership. Staff is very friendly and very professional. My service consultant, George Shaer is the best!! He’s treats his customers with courtesy, kindness and Staff is very friendly and very professional. My service consultant, George Shaer is the best!! He’s treats his customers with courtesy, kindness and is extremely knowledgeable of your vehicle needs. I always ask for when I have my car serviced. I would recommend Koons to anyone. More

I was disappointed to learn that my scheduled loaner vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that D vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that Danielle Stevens took charge of the situation by securing me another vehicle. Danielle’s customer service and attention to detail is second to none and she is a great asset to Koons. I will only deal with Danielle going forward More

I HIGHLY Recommend their service dept was very responsive to an unexpected problem early in the morning & resolved it quickly without an appt, too. And, I didn’t even lose much time from work. Kudos to Koons to an unexpected problem early in the morning & resolved it quickly without an appt, too. And, I didn’t even lose much time from work. Kudos to Koons. More

I took my car for maintenance and purchased new tires. The car was shaking after the new tires. Took car back to dealership on March 25 and they replaced weights and rebalanced. The car was still shaking. The car was shaking after the new tires. Took car back to dealership on March 25 and they replaced weights and rebalanced. The car was still shaking. Call Kyle Burkert and left a voice mail asking him to call me back since the issue persisted. No call back. Called back on March 26th and left Kyle another voice mail and still no call back. More

As usual over the last 18years George Shaer goes above and beyond. He is professional , friendly, courteous, and shows you and explains everything so you can understand. He is considerate of your concerns and beyond. He is professional , friendly, courteous, and shows you and explains everything so you can understand. He is considerate of your concerns and needs. More