Lexus of West Kendall - Service Center

Satisfactory I got to the dealer -repair dept. early but I was greeted and assisted immediately. The staff was pleasant and actually working and asked questions to I got to the dealer -repair dept. early but I was greeted and assisted immediately. The staff was pleasant and actually working and asked questions to better accommodate me. More

Customer Satisfaction Excellent, courteous, professional service provided. All expectations were met. Everything handled with patients and high ethical skills. Please ensur Excellent, courteous, professional service provided. All expectations were met. Everything handled with patients and high ethical skills. Please ensure this continue this service for customer satisfaction. Thank you. More

Fast and Excellent Thanks for the quick turnaround. Needed the car as soon as possible and it was done before expected. Thanks again and will be back for future servic Thanks for the quick turnaround. Needed the car as soon as possible and it was done before expected. Thanks again and will be back for future service. More

Excellent service Scheduled an appointment for oil change and checkup for our car. They provided attention to my needs & exceeded my expectations for someone out of st Scheduled an appointment for oil change and checkup for our car. They provided attention to my needs & exceeded my expectations for someone out of state visiting! Nice job by the Kendall Lexus service team! More

Excellent Service Didn’t need an appointment- came in and they took excellent care of me and provided a loaner. Lexus advisor was great- Excellent experience as always Didn’t need an appointment- came in and they took excellent care of me and provided a loaner. Lexus advisor was great- Excellent experience as always! More

My appointment was not on the system, and is not all I received a call from a lady to schedule my service, I never received confirmation and when I got to the shop I was not on the system. I went with my I received a call from a lady to schedule my service, I never received confirmation and when I got to the shop I was not on the system. I went with my baby and they made me get back in the car and drive in, my car was ready and nobody cared to let me know, I found out after almost 2 hours waiting. The cashier simply handed me the keys and my car was nowhere around, it was the last car on the top of the ramp. Thank God someone was passing by, and so my struggle with bags and a baby and offered to get the car. never had such a bad experience before at any other dealer, worst customer service! PS the baby room was a great touch, but it’s filthy! More

Amazing Good service.every time. Jacob make us feel we are family. He is amazing. Have every detail in mind. Service, warranty. And the car feel like new. Good service.every time. Jacob make us feel we are family. He is amazing. Have every detail in mind. Service, warranty. And the car feel like new. More

Easy, friendly and on time. The place is premium. With plenty of room to be comfortable, and even had a bar to have something to eat while waiting. And the best part is that The place is premium. With plenty of room to be comfortable, and even had a bar to have something to eat while waiting. And the best part is that my vehicle was done in the promised time. More

Excellent service once again. Thanks to Eddie. Thank you Eddie for your great service once again. Looking forward to my next visit. Exceptional asset to the Lexus team. Overall very satisfied. T Thank you Eddie for your great service once again. Looking forward to my next visit. Exceptional asset to the Lexus team. Overall very satisfied. Thank you. More

Very satisfactory I got a pretty good service , and a very good deal with my tires . So very happy , I am thinking coming back with my other car. I got a pretty good service , and a very good deal with my tires . So very happy , I am thinking coming back with my other car. More