Lexus of West Kendall - Service Center

Good excelente customer service but lacks in completion Car is not 100 percent complete. It still has issues and i try calling the advisor but he wont answer my call nor my voicemail i left him. When vehicl Car is not 100 percent complete. It still has issues and i try calling the advisor but he wont answer my call nor my voicemail i left him. When vehicle was returned it was smelling like gasoline alot in the inside. The keyless fob does not work to open the car More

Good service Excellent customer service, specially from Eduardo (Service Advisor). He showed professionalism and knowledge. I felt really comfortable while being a Excellent customer service, specially from Eduardo (Service Advisor). He showed professionalism and knowledge. I felt really comfortable while being assisted by Eduardo Diaz. Thank you. More

Perfection accomplished There are Advisors and then there is Jacob Shaunfield. That is the service people like to get. From start to end the experience is above and beyon There are Advisors and then there is Jacob Shaunfield. That is the service people like to get. From start to end the experience is above and beyond expectations. Really happy with the service and it’s was all done with a smile. Thanks Lexus and thanks to Jacob.. More

Excellent Esteban was extremely helpful and worked in a timely manner. The best service advisor I have experienced to date with Lexus. Definitely an asset to th Esteban was extremely helpful and worked in a timely manner. The best service advisor I have experienced to date with Lexus. Definitely an asset to the team. More

Excellent Service Esteban Munoz was extremely helpful and resolved all my vehicles issues rapidly and efficiently! He even send me an e-mail reminding me to take a phot Esteban Munoz was extremely helpful and resolved all my vehicles issues rapidly and efficiently! He even send me an e-mail reminding me to take a photo of the panel I had an issue with. He is friendly, thoughtful and a very good service advisor! More

Dangerously Negligent My car has only been serviced at this location. It was obvious the technicians were not diligent in their care of my car. For the almost 2 years I hav My car has only been serviced at this location. It was obvious the technicians were not diligent in their care of my car. For the almost 2 years I have driven this car, Never was I told my tires were peeling like an onion. Under those conditions, I was allowed to drive out after paying +$280 for a service. My car had never been aligned nor was I ever advised I should do so. (I was told the tires wore out because the car was not aligned). I believed it was part of the regular service appointments I took my car to and I trusted the service technicians on their work on my car. Luckily, before anything dangerous could occur I noticed and called the service Dept. Alex the service manager eventually, handled this issue as I would expect from a Lexus dealership. My tires were replaced and my car was aligned at no cost to me. Again, what I expect from a Lexus dealership, to make things right especially when it was their gross error. More

Excellent service Esteban was very nice and prompt. Went at lunch time and the lady of the cafeteria was a sweetheart. Didn’t have to wait long. I was very satisfied Esteban was very nice and prompt. Went at lunch time and the lady of the cafeteria was a sweetheart. Didn’t have to wait long. I was very satisfied and will continue bringing my car here always! More

Very energetic and customer focused team! I'm new to Miami and had my first 5000 mile service at the Kendall Dealer ship. Being that I am southern belle, I did not expect the same level of ho I'm new to Miami and had my first 5000 mile service at the Kendall Dealer ship. Being that I am southern belle, I did not expect the same level of hospitality I was accustomed too. To my surprise, the customer service level was just as good or better than my first visit. It's nice knowing that customer service is a priority! I appreciate the consistency, stay the course! More

Esteban Muñoz was excellent. My service advisor explained the problem and took care. I had to go back the next day because my battery died. He again took care of the problem. My service advisor explained the problem and took care. I had to go back the next day because my battery died. He again took care of the problem. More

Reliable service. Esteban Munoz always makes the service process a breeze. Explains the charges in detail and try to find you the best available deals. The service area Esteban Munoz always makes the service process a breeze. Explains the charges in detail and try to find you the best available deals. The service area is always clean. More