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203 Reviews of Lexus of West Kendall - Service Center
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May 16, 2019
Great service Eddy Diaz has been great for many years and many different Lexus vehicles. Had a recall performed and took less than 6 hours with a free loaner. Great Eddy Diaz has been great for many years and many different Lexus vehicles. Had a recall performed and took less than 6 hours with a free loaner. Great job. More
by FHMARINELLI
Verified CustomerEmployees Worked With
May 16, 2019
Fast and convenient Hi, I want to mention Chris, who helped with the loaner car I was given. He went beyond helpful. Returning the loaner was fast, as I was crunched for Hi, I want to mention Chris, who helped with the loaner car I was given. He went beyond helpful. Returning the loaner was fast, as I was crunched for time. He got my car to me before I had a chance to sit down. Thanks Chris you really helped me out. More
by mrmike
May 15, 2019
Muy buena atención y un servicio bastante rápido Buena atención y un servicio rápido y eficiente frenos aire limpiavparabrizas cambio de filtro de aire y aceite y limpiesmza todo muy bien hecho graci Buena atención y un servicio rápido y eficiente frenos aire limpiavparabrizas cambio de filtro de aire y aceite y limpiesmza todo muy bien hecho gracias More
by MARIFRANK27
May 15, 2019
Oblivious staff and unprofessional service rep I showed up to my appointment on time and Jacob Shaunfield was not in his office. I waited 14 minutes before he showed up and arrogantly asked me what I showed up to my appointment on time and Jacob Shaunfield was not in his office. I waited 14 minutes before he showed up and arrogantly asked me what he could do for me. Then when I advised him I had an apt with him for an oil change he Asked if I wanted the full service. I declined. To my surprise I waited 2h30 min and then when I went to ask the cashier she had the key to my car but no service ticket. She called Jakob over 7 times and he never replied. I was held there until 1:17 against my will because someone decided not to do their job. This is going to be escalated to corporate. We have 2 vehicles leased through this dealership for a total of $57,000 and I guarantee you we will never lease another vehicle from this dealership again More
by Advance
Employees Worked With
May 14, 2019
Great job West kendall Lexus does a great job and friendly and great service I like the people work at west kendall Lexus thank you good bye West kendall Lexus does a great job and friendly and great service I like the people work at west kendall Lexus thank you good bye More
by deloresward001
Employees Worked With
May 14, 2019
Support the independent mechanics It's sad to see a big service center filled with all sorts of employees valets, assistants, and some employees walking around with an iPad looking bus It's sad to see a big service center filled with all sorts of employees valets, assistants, and some employees walking around with an iPad looking busy. Had to wait 20 minutes to see the service writer because he was taking his time with other customers. He managed to step out of his office for a minute, when another employee said that I had an appointment to see him. The service writer (Jacob), walked past me and said in general,he was busy with other customers; "He's just gonna have to wait," referring to me. The 20k mile servive turned into a simple oil change because of his demeanor and price as well..... I'll start going to a reputable shop that can do the same service for a lot less money. They won't be as rude as Jacob, either. More
by ic
Employees Worked With
May 12, 2019
Very expensive When I asked about new tires they told me I get two free tires but it was 643.00 so for me is nothing free for 2 tires When I asked about new tires they told me I get two free tires but it was 643.00 so for me is nothing free for 2 tires More
by irma.roca17
May 12, 2019
Exelente servicio de Jacko Service Advisor, rápido y eficiente, los mecánicos que trabajan con el son muy profesionales, no más de 25 minutos estuve el sábado servicio de Jacko Service Advisor, rápido y eficiente, los mecánicos que trabajan con el son muy profesionales, no más de 25 minutos estuve el sábado esperando mi RX More
by FRANKDMIAMI
Employees Worked With
May 12, 2019
Great service The seriousness and courteous treatment went far beyond my expectations and provided for a very pleasant experience, I would recommend your organizati The seriousness and courteous treatment went far beyond my expectations and provided for a very pleasant experience, I would recommend your organization to my friends and family More
by EGWTENNIS
Employees Worked With
Sutter
May 12, 2019
Alex Alvarez I submit for your perusal that this Lexus dealership is professional. Their service is customer friendly due to Alex Alvarez. He truly cares about you I submit for your perusal that this Lexus dealership is professional. Their service is customer friendly due to Alex Alvarez. He truly cares about your experience. More
by JAMES
Employees Worked With
