Lexus of Wesley Chapel - Service Center

Bought a new 2022 RX 350. After 7 months I noticed a the driver side tire losing pressure. I called and scheduled service. While waiting they sent what I thought was a cool br After 7 months I noticed a the driver side tire losing pressure. I called and scheduled service. While waiting they sent what I thought was a cool breakdown of the problem. In a browser it showed pictures of a nail in the side of the tire, too close to the rim, so they deemed it needed to be replaced. Explicitly stated on the form, that it asked me to approve, was estimated cost of $0.00 and the words 'No Charge'. I thought great! And approved it. After the work was completed I received a bill for $400. When I questioned it, the service advisor was confused and said it might be a bug in their system so he went to ask his manager Christian. The advisor came back and said his manager is not aware of any bug and said I needed to pay to get the car back. I thought it was weird the manager didn't talk to me directly. Seems like the kind of thing managers are for... I said what if I wanted to take that estimate somewhere else and get it cheaper had I known it was $400? The advisor said well if you want to do that you can wait and we'll put your old tire back on. I felt like I was being respectful and reasonable but that response was pretty unprofessional. I didn't have time to wait so I felt pressured to sign. Why didn't the dealership just honor their mistake? Wasn't about $, was about principal. I had a great experience buying and the worst going to service. First and last time getting a Lexus. More

Tim is a great salesman. He gives it to you straight and really works to find the best fit for your lifestyle and driving habits. The dealership as a whole has the best servi He gives it to you straight and really works to find the best fit for your lifestyle and driving habits. The dealership as a whole has the best service Dept in North AND Central Florida. Yes, I ve been to them!! More

Arianna Wade was ready to show all different options when we came in for oil change. Our lease was 6 month left and Arianna helped us to entered into new 39month contract. I also referred our friend to her. we came in for oil change. Our lease was 6 month left and Arianna helped us to entered into new 39month contract. I also referred our friend to her. Thank you Arianna for helping us and our friend. Your service was excellent!!! More

Issa was very helpful and so was all the other men!! Everything I ask they had me a answer for it!! They were all very polite!!! Everything I ask they had me a answer for it!! They were all very polite!!! More

I am thankful and pleased with the Lexus of Westly Chapel team helping me find reliable transportation. team helping me find reliable transportation. More

When I needed a body shop, Lexus of Wesley referred me to Pioneer Automotive on Fletcher Ave. VERY satisfied with the body work as well as the customer service experience. Alex goes the extra mile to ensur Pioneer Automotive on Fletcher Ave. VERY satisfied with the body work as well as the customer service experience. Alex goes the extra mile to ensure customer satisfaction while providing state of the art body work. He will accommodate the customer in every reasonable way. He is skilled in dealing with every insurance company. I found his prices to be the most reasonable and I was more than satisfied with his overall service. I would recommend him without hesitation. Rita Salley More

Everyone was polite and professional. The dealership was clean and sure did enjoy the coffee bar! clean and sure did enjoy the coffee bar! More

This is my second visit for service. I have to drive 80 miles to get there but it’s worth it. You might find this hard to believe but I actually look forward to getting my car serviced. miles to get there but it’s worth it. You might find this hard to believe but I actually look forward to getting my car serviced. More

Tim was precise and professional. He went above and beyond to ensure that we were more than happy with our purchase. Thank you, Tim! 10/10!! beyond to ensure that we were more than happy with our purchase. Thank you, Tim! 10/10!! More

It was great working with Devan, he kept me updated, answered my concerns and provided excellent customer service. The waiting area is an A+ for friendliness and great service. Thank you! answered my concerns and provided excellent customer service. The waiting area is an A+ for friendliness and great service. Thank you! More