776 Reviews of Lexus of Wayzata - Service Center
I’ve had mixed results with their Service Department; this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I be this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I believe due to some of the communication issues, and problem fixed, so outcome was GREAT. So over my last four visits, 1 was beyond exemplary and Lexus went OVER and ABOVE to rectify the problem. This most recent visit ended well but the experience was less than favorable. So Lexus Service does stand by their high quality Autos, it just doesn’t seem to go as well getting there as you’d think it should. Clearly some of that lies with us, in that we have high expectations because they are Lexus but basic communications between departments seems to be an issue to be aware of More
User friendly and very helpful explanations of what needed to be done to my car needed to be done to my car More
I went ahead and deleted the positive review I previously left for this dealership due to my negative experience with the service center. What good is a positive sales experience if the service department t left for this dealership due to my negative experience with the service center. What good is a positive sales experience if the service department tries to rip you off. Dishonest. Won't be returning. More
Service advisor and service tech were helpful and courteous. Excellent customer service was displayed here. courteous. Excellent customer service was displayed here. More
We like our Lexus but the service department is pretty bad, they are difficult to deal with and have the attitude that the customer knows least. Once the warranty expires we will definitely go elsewhere. bad, they are difficult to deal with and have the attitude that the customer knows least. Once the warranty expires we will definitely go elsewhere. More
Service advisor was very helpful and knowledgeable, work was completed in a timely manner, and recommended service at the next visit was clearly explained. was completed in a timely manner, and recommended service at the next visit was clearly explained. More